Electricity and water connection are usually the key concerns for people moving to a new home. Fortunately, getting these connections is quite convenient and hassle-free in Dubai, all thanks to the efforts of the Dubai Electricity and Water Authority (DEWA).
DEWA is responsible for powering homes, businesses, and industries. It also ensures the sustainable management of water resources in the Emirate. Let’s delve into the details of DEWA, its services, and its commitment to providing uninterrupted power and water supply in Dubai.
What is DEWA
Established in 1992, DEWA is a government entity that emerged from the merger of Dubai Electric Company and Dubai Water Department. This government entity was founded by HH Sheikh Maktoum Bin Rashid Al Maktoum (Late) to merge both electricity and water departments that were operating independently earlier.
Since its inception, DEWA has been at the forefront of technological advancements and has played a pivotal role in transforming Dubai into a global hub for trade, tourism and commerce. Today, DEWA has become one of the leading contributors to Dubai’s development in line with Dubai Clean Energy Strategy 2050.
Owing to its numerous consumer and DEWA smart living initiatives, DEWA is counted among the best utility providers across the globe. Moreover, in March 2022, DEWA became the first state-owned company to go public.
As of now, DEWA smart services are serving over 1 million customers in Dubai with over 99.5% happiness score as per Digital Dubai Instant Happiness Meter for Q1 2023. Also, DEWA can install 13,417 MW of electricity and 490 million imperial gallons daily.
Moreover, in pursuit of its environmental sustainability goals, DEWA introduced the Shams Dubai program in 2015. Through this initiative, customers are encouraged to adopt solar-powered homes by installing solar panels. This not only leads to reduced utility bills but also helps in reducing carbon footprints.
DEWA Services
Both individual customers and corporate entities can avail DEWA services. Individual users can benefit from the following DEWA smart services.
- Activation of Electricity/Water (Move-In)
- Deactivation of Electricity/Water (Move Out)
- Transfer of Electricity/Water (Move To)
- Bill Payment and Enquiries
How to Get a DEWA Connection
Fortunately, creating a new DEWA account is quite easy. For instance, all you need to do is visit the DEWA’s official website and fill out the DEWA online service application form with the required information. You will also be required to pay a security deposit along with the new connection charges. You can also visit the nearest DEWA office to complete the process of getting a DEWA connection.
Documents Required for Move-in
- EJARI-valid for at least one month (for tenants)
- Emirates ID
- Title deed (for owners)
- Trade licence (for commercial and industrial customers)
- Passport Image/Emirates ID for (GCC Nationals/Investors)
Besides, you might also need an authorisation letter if you are doing this procedure on someone’s behalf. You can easily submit a form and activate the supply within 15 hours.
Activation Charges
- For connecting electricity and water (small metres): 100 AED
- For Electricity and water metres (large metres): 300 AED
- Registration: 10 AED
- Knowledge fee: 10 AED
- Innovation fee: 10 AED
- VAT will be charged as applicable
DEWA security deposit:
- 2,000 AED for a Flat (Residential Premises)
- 4,000 AED for a villa (Residential Premises)
The security deposit is calculated for non-residential premises based on the premise’s consumption.
Service Procedures & Steps
- For Tenants outside Free Zones: After completing Ejari, the person will also receive an email and SMS from DEWA along with a Contract Account Number and total security deposit to be paid.
- For Tenants within Free Zones: Moreover, free zone tenants are exempted from this procedure.
- Owners can also submit the request via the DEWA smart app and the DEWA website.
- Now you will receive the notification number to track the request.
- Pay activation fees and security deposit.
For Service Integrations
- Integration with RERA for Tenancy contract registration
- Integration with Smart Dubai for Dewa online payment
How to Check DEWA Bill
Checking the DEWA bill online is quite easy. You can also visit the website or check the smart DEWA app and click on the “View Bill” tab. You need to insert a 9-digit account number or 10-digit Premise number and hit the enter button.
How To Pay DEWA Bill
Besides visiting the customer service centre, DEWA also offers an online bill payment option to minimise the required time and effort. You can also follow this guide to opt for the DEWA bill payment service.
Bill Payment Channels
- DEWA Happiness Centres (Self-Service)
- DEWA website (www.DEWA.gov.ae)
- DEWA Smart APP
- Banks in Dubai
- Pay via SMS (mPay)
- ENOC/EPPCO
- My Etisalat UAE app (Android and iOS)
- Tayseer (cheque deposit through Emirates NBD CDM machines)
- DubaiNow app (Android | iOS)
- Apple Pay
- Noqodi
- EasyPay website
Besides, you can also pay DEWA bills via WhatsApp within no time.
DEWA Smart APP
DEWA also offers a multilingual smart app to provide easy access to check and make electricity and water bill payments. The DEWA Smart App is optimised for the following platforms for user-friendly usage:
MPay
MPay is another user-friendly DEWA bill payment option, launched by the Dubai Smart Government. Moreover, you can use MPay for other services including Salik Charges payment, Etisalat dues traffic fines etc. To utilise this service, you must register an account using your credit card details. You can perform the task via the DEWA website or MPay apps.
Moreover, DEWA has also launched a collective billing service to manage multiple electricity and water accounts. The ‘DEWA manage collective billing‘ service is designed for organisations and corporate sectors that have nine or more electricity and water accounts. Instead of dealing with the inconvenience of managing multiple accounts separately, this service streamlines the process by allowing them to handle all their accounts collectively.
DEWA Disconnection
If you are planning to vacate your property in Dubai, following this DEWA account disconnection process is important. Now you must be thinking about how to disconnect the DEWA service. Well, the process is pretty simple. You can easily deactivate the DEWA service online or via DEWA customer service centres.
De-Activation Charges
- 100 AED to disconnect small electricity and water metres
- 300 AED to disconnect large electricity and water metres
- 10 AED as a knowledge fee
- 10 AED as an innovation fee
If you are Thukher and Sanad cardholder, then you can avail of a 50% discount on deactivation charges.
Required Documents
- Emirates ID
- Authorisation letter in case the final bill is requested by a representative (Residential)
- Signed and sealed official letters (Commercial, Industrial and Government)
You can also read our detailed guide on requesting temporary DEWA disconnection to inquire more about the disconnection procedure. Also, if you don’t want to disconnect, then you can also transfer your DEWA account by requesting on their official website.
Contact Details of DEWA
You can contact DEWA directly through the following channels:
DEWA Contact Number
- DEWA contact number: Customer Care Centre (24/7): 04-601-9999 | Customer Services: 991 | Technical Incidents: +9714-601-9999 (WhatsApp)
- Email: customercare@DEWA.gov.ae
- Customer Happiness Centres: You can visit www.DEWA.gov.ae for detailed information about time timings and location of centres.
- Hayak: It is a live video and text chat service with the Customer Care Centre, available on the DEWA website and Smart App.
- Ash’ir: Live video chat service in sign language with Customer Care Center for People of Determination with hearing disability. Available on DEWA Smart App.
EV Green Charge Initiative
Electric car owners can also use EV Green Charger Initiative, launched by DEWA. The purpose of introducing this service is to install EV charging stations and make the emirate pollution-free.
Besides, the EV Green Charger Card Service helps electric car owners pay monthly bills conveniently. Hence, motorists can easily visit the DEWA website or DEWA Smart App to activate, deactivate or replace the EV Charging Card online. You can also find more details about electric car charging in Dubai here.
Those looking for EVs and other used cars for sale in Dubai can browse through the listings available here.
FAQs
How long does it take for DEWA account activation?
The DEWA account is activated within 15 hours right after submitting the required documents, setting up charges and security deposit.
What is the process of getting the DEWA final bill?
You can visit DEWA Customer Happiness Centres with a copy of the original Emirate ID and previous bills. You can also use the DEWA Smart App for the final DEWA bill check.
What are the benefits of using EasyPay?
You can use EasyPay for the following service payment:
- Account payment
- General services
- Port Sales Payment
- Estimate Payment
- KW Invoice Payment
- EV Green Charger Bill
How can I contact DEWA?
DEWA customer care Centre is serving 24/7 at this number: +971-4-601-9999. However, for self-service, you can visit any Customer Happiness Centre. Moreover, you can chat with Rammas – the virtual assistant from DEWA for DEWA bill enquiry.
That’s the wrap on all about DEWA. We hope this article will assist you well. Also, if you are planning to buy a property in Dubai, check out the listings available here.
Also, people who prefer to live in an apartment can find apartments for sale in Dubai at dubizzle, while as for rental options, you check apartments for rent in Dubai here.
Stay tuned to dubizzle’s leading property blog to learn more about getting power and water connection.
