If you are planning to move out of your home in Dubai then DEWA disconnection is one of the most important steps you should take. DEWA has made the disconnection procedure fairly simple and hassle-free for its customers. Everything including bill payment, Activation of Electricity/Water (Move-in), Transfer of Electricity/Water (Move-to) or complaint registration, can be done online.
To complete the DEWA disconnection process, you only need an online account and a few documents to upload. You can also visit DEWA Customer Happiness Centres to get the disconnection process done.
Let’s dig into the details and find out how to disconnect DEWA, what documents are required and what is the DEWA disconnection fee.
Dewa Disconnection Process Online
Dubai Electricity and Water Authority DEWA supplies electricity and water in Dubai. Whether you are residing in a studio apartment or a villa, DEWA ensures an uninterrupted supply of water and electricity.
To disconnect the DEWA online, you can pick the following two options;
- Apply Online
- Apply Online (Without Login)
Online Procedure with Login
One can complete the DEWA disconnection process with login by using the following steps:
- You can log in by using your DEWA User ID or UAE Pass. For this purpose, you can either visit the DEWA website or download the DEWA App. The DEWA app is available for iSO, Android and Huawei users.
- Insert the DEWA contract number or the UAE Pass. It is a 10-digit number of the account for which the request has to be made.
- You must pay the outstanding amount (if any) to proceed further. The amount can be paid by using a credit/debit card.
- Once you are done with the payment, select the date and time when you are planning to move out. Be sure while doing this because your electricity and water supply will be discontinued from the given date and the reading of the final metre will be taken.
- You will be required to select the method to pay the Security Deposit refund. This could be done via bank transfer, cheque and Western Union. You can also pick the “Transfer to other active accounts” option and “I will apply for a refund later”.
- Now submit your application. Once applied, you will receive a move-out notification via email or SMS.
When you move out the supply will be deactivated and the final metre reading will be noted.
Online Procedure Without Login
People who are not registered online and don’t have the login details can disconnect the DEWA service by following the below-mentioned steps:
- Visit the DEWA app or website and on the sidebar, you will find an “Apply Online (without login)” button.
- Enter your 9-digit DEWA premises number and DEWA Contract Account number.
- You will receive a one-time password to your registered mobile number or email address.
- Once you receive the OTP, enter it in the given field.
- In this step, you need to pay all the outstanding bills (if any).
- Next, you will be asked to select the date and time when you are planning to vacate the space along with the method of security deposit refund.
Once you are done filling out the DEWA disconnection form you are all set to apply. As for companies, a signed and stamped request letter on the company’s letterhead needs to be attached. This step is only applicable to credit balance cases.
You will receive the final bill on your registered email within 24 hours of the selected date. Also, if the final bill amount is higher than the security deposit, you will receive a new bill. On the other hand, if the bill amount is lower than the security deposit, you will receive the remaining amount via cheque or online transfer.
Offline DEWA Disconnection Process
If you are passing by DEWA Customer Happiness Centre then, you complete the DEWA disconnection process from here. All you need to have is the following details to continue the deactivation of the DEWA account.
- You must have your original Emirate ID
- DEWA Customer Account Number
- Date of DEWA disconnection (when you leave the property)
- UAE Mobile Number
- Tenancy contract
- Original and copy of passport with residing visa
- Authorisation letter. In case you are performing a DEWA cancellation process on someone’s behalf, then you need a DEWA disconnection letter signed by the account holder.
- A copy of the landlord’s passport and visa, if renting a property in Dubai
- Final bill payment receipt
Once your DEWA disconnection request has been registered, you will receive a link for refund options along with a Move Out notification number.
DEWA Disconnection Fee
Below you will find the details of DEWA disconnection charges:
- For disconnecting small metres: AED 100
- For disconnecting large metres: AED 300
- Knowledge fee: AED 10
- Innovation fee: AED 10
- If you are Thukher and Sanad card holders then, you can get a 50% off on the DEWA disconnection fee.
The contact details of DEWA are as follows:
- Customer Care Centre: +971-4-601-9999 available 24/7
- WhatsApp: +971-4-601-9999
- Email: customercare@DEWA.gov.ae
How To Transfer My DEWA Account
If you are moving within Dubai, then you can transfer the security deposit from the old account to the new DEWA account. The process is pretty simple. If you are planning to move via a Property Management Company, then you need to visit the RERA typing centre or fill out an online form.
Besides, you can also apply online through the DEWA official website or by visiting any of their DEWA Customer Happiness Centres.
Details required include the Ejari number of your new house and move-out date. Later on, you are required to pay an outstanding bill amount. For more queries, you can also check our Ejari Guide in detail.
FAQs
How long does it take to activate the DEWA account?
Right after you submit the required documents and pay the DEWA deposit and set up charges, your connection will be activated within 24-hours.
How do I get my final bill from DEWA?
For this, you need a copy of your original Emirate ID and previous DEWA bills. With these documents, you can either visit the DEWA Customer Happiness Centres or submit your form online. Once you are done with this, you will receive the final bill after 2 to 3 days of processing.
Can I deactivate the DEWA account on someone’s behalf?
Yes, you need all the required documents along with the DEWA disconnection letter signed by the DEWA account holder.
This wraps up our DEWA disconnection guide. Hopefully, all the mentioned information will assist you with the DEWA disconnection process. In case you face any query, you can always get assistance online and by calling the DEWA helpline number.
Moreover, if you are planning to buy a property in Dubai make sure you know all about the DEWA connection and disconnection process before moving in.
Stay tuned to the UAE’s leading property blog, if you want to know more about the country’s real estate market.
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