Understanding how to disconnect DEWA is a necessary step when moving out of a property in Dubai. Completing the disconnection process ensures your electricity and water services are properly deactivated, all outstanding dues are settled and your security deposit is refunded without delays. With the service now fully digital and integrated with Ejari cancellation, the process is quicker, more transparent and requires minimal effort from customers.
What is DEWA Disconnection?
DEWA disconnection refers to the process of deactivating the electricity and water supply from your property when you move out.
The system goes beyond just shutting off utilities. It is:
- Digitally integrated with Ejari cancellation
- Linked with the Dubai Land Department
- Designed for fast processing and minimal manual work
What are the Requirements for DEWA Cancellation?
Before initiating your DEWA disconnection, make sure you have:
- Move-out date and time
- Registered mobile number
- Registered email ID
- All outstanding bills cleared
What is the Online Process for DEWA Disconnection?
One of the easiest ways to cancel DEWA is through digital channels. The process is quick and can be completed in minutes.
With Login (UAE Pass or DEWA Account)
- Log in using DEWA User ID or UAE Pass
- Select your contract account
- Clear any pending dues
- Choose your move-out date and time
- Select your refund method:
- IBAN transfer
- Cheque
- Transfer to another DEWA account
- Apply later
- Complete OTP verification
- Submit your request
You’ll receive a confirmation along with a reference number for tracking your DEWA disconnection.
Without Login
If you don’t have login details, you can still proceed with DEWA disconnection online:
- Enter your contract account number and premise number
- Verify using OTP
- Pay outstanding bills (if any)
- Select move-out date and refund method
- Submit the request
Once done, you’ll receive updates via SMS and email.
How to Track, Cancel or Reschedule Requests?
If you have already submitted a request, you can easily manage it through the system. You have the option to:
- Track your DEWA cancellation status
- Cancel your existing request
- Reschedule your move-out date
Note: All outstanding amount must be cleared before making any changes to your request.
Special Case: Demolition Requests
If the property is being demolished, DEWA provides a separate disconnection process:
- Submit request via login
- Clear pending dues
- Receive the final bill
- Get a clearance certificate after payment
- Demolition NOC issued within 10 working days
DEWA Disconnection Fees
Here’s what it costs to disconnect DEWA Dubai:
Standard Move-Out
- AED 125 (small meters)
- AED 300 (large meters)
- AED 10 knowledge fee
- AED 10 innovation fee
Demolition
- AED 100 (small meters)
- AED 300 (large meters)
- AED 100 admin fee
- AED 10 knowledge fee
- AED 10 innovation fee
50% discount is available for:
- Thukher cardholders
- Sanad cardholders
Service Channels
You can apply for DEWA disconnection through:
- DEWA Smart App and website (24/7)
- Dubai Now App (for individuals)
- IVR (04-6019999, only if no dues are pending)
Timeline and What Happens Next
Once you submit your request:
- Utilities are disconnected within 24 working hours of your selected date
- The final bill is issued within 24 working hours after disconnection
- The clearance certificate is sent after the bill settlement
Final Bill and Security Deposit Refund
After your DEWA cancellation:
- Security deposit is automatically adjusted against your final bill
- If the bill exceeds the deposit, you pay the difference
- If the deposit exceeds the bill, the refund is processed automatically
Refund Options
- IBAN transfer
- Cheque
- Transfer to another DEWA account
Ejari Integration: A Major Update
DEWA is now integrated with Ejari for smoother move-out processing.
- Landlord initiates Ejari cancellation
- Tenant receives DEWA notification
- Request is completed via the link
- Clearance certificate is shared automatically with authorities
FAQs
How long does it take to disconnect DEWA?
DEWA disconnection is completed within 24 working hours from your selected move-out date and time.
What documents are required for DEWA disconnection?
No physical documents are required, only your move-out date, registered contact details and cleared outstanding dues.
Can I apply for DEWA disconnection online?
Yes, you can complete the entire DEWA disconnection process online via the website, app or Dubai Now platform.
Managing your DEWA disconnection is a key step in completing your move-out process. With digital channels, automated billing and Ejari integration, the procedure is now structured, efficient and easy to manage from start to finish.
If this transition is part of a broader plan, such as upgrading your residence or making a property investment, you may want to explore your next options carefully. Here are some properties for sale in Dubai to consider.
Stay tuned to the UAE’s leading property blog if you want to know more about the country’s real estate market.
