Dubai Electricity and Water Authority (DEWA) facilitates the residents with power and water supply services. The authority launched a mobile application to ease the process for customers related to electricity and water services in Dubai. From creating an account to accessing electricity and water usage and paying bills, the DEWA mobile application is a one-stop solution for all.
Services and Features of the DEWA Mobile Application
The DEWA app Dubai provides a unified platform for accessing the department’s services. The multilingual (Arabic or English) feature and easy-to-use interface make the DEWA app easy to use and save time.Launched in 2012, the app has received several upgrades over the years. From opening a DEWA account to disconnection and paying bills, users can avail many services from the DEWA application. The application provides a range of services:
MANAGE AND UPDATE PERSONAL INFORMATION
Users can update their name, address and contact information easily via DEWA facilitates the residents with power and water supply services. DEWA launched a mobile application to ease the process for customers related to electricity and water services in Dubai. From creating a DEWA account to accessing electricity and water usage and paying bills, the DEWA mobile application is a one-stop solution for all.
BILL AND SERVICE PAYMENTS
Customers can pay DEWA bills conveniently through the mobile application. Alongside, the EasyPay option allows payments for services such as EV green charger bills and paying friends’ bills. Moreover, Tayseer’s service allows consumers to pay bills for multiple accounts by entering a reference number.
ACTIVATE OR DEACTIVATE CONNECTIONS
The mobile application allows users to activate or deactivate a DEWA account in Dubai. They can request technical assistance on electric and water connections through this application.
EV CHARGING COMMUNITY
DEWA has established a network of charging stations in Dubai. DEWA consumers can benefit from these EV charging stations by registering and paying through the mobile application. They can also find the location of DEWA charging stations from the mobile app.
MANAGING CONSUMPTION
If the consumers notice an unexpected increase in the bill, they can verify it from the DEWA mobile application. Moreover, the smart app allows users to make choices that save power and water consumption. The feature alerts the users of the high water and electricity consumption.
Users can manage DEWA during vacations by activating the ‘Away Mode’ to receive alerts for any unusual electricity or water consumption. Moreover, they can request a comparison of usage with their neighbourhood to learn about smart living.
Sustainability Tips
The DEWA Smart App supports Dubai’s sustainability goals by giving users insights into their environmental impact. It offers custom sustainability and conservation tips based on your usage patterns. This feature helps save on utility bills and contributes to a more sustainable lifestyle.
If you have installed renewable energy sources such as solar panels, the app allows you to monitor your energy production and consumption. The app also provides information on DEWA’s sustainability programs and encourages you to participate in them.
Hayak Live Chat
The DEWA application has a live chat feature called the Hayak. This feature lets you talk to a DEWA representative and have your questions answered by an expert. Live chat is easy to connect to and supports both Arabic and English.
Building or Demolition NOC
Property builders and developers can apply for a no objection certificate (NOC) to build or demolish a property. Moreover, they can track their requests and calculate the connection cost beforehand.
The mobile application also features a DEWA store. The store features discounted offers for DEWA consumers. Whether it is insurance, healthcare, shopping, or services from home moving companies in Dubai, the store covers it at a discounted price.
EV Charging Community
The features of DEWA Smart App also support Dubai’s growing community of electric vehicle (EV) owners through its integration with the EV Green Charger initiative. The app provides access to the EV Green Charger User Dashboard, where EV owners can manage their charging needs.
Users can locate nearby charging stations through the dashboard, track their charging sessions and view detailed consumption data. The app also offers a Guest Mode feature, allowing visitors and users without an EV account to use DEWA EV green charging stations by scanning a QR code at the station.
FAQs
How can I download the DEWA mobile app?
The DEWA customer app can be downloaded from Google Play store, Apple Store and HUAWEI AppGallery.
Can I pay my DEWA bill through the mobile application?
Yes, you can pay your DEWA bill through the smart app.
Can I track my electricity and water consumption on the DEWA app?
Yes, you can track water and electricity consumption via the DEWA app.
This is all about the DEWA mobile application. The user-friendly app features a range of services from new account opening to DEWA bill payment and issuance of NOCs. Similarly, users can verify DEWA consumption and file complaints with the authority.
Stay tuned to the dubizzle’s property blog to learn about smart initiatives in the UAE.
