Dubai Electricity and Water Authority (DEWA) is a government entity and the provider of water, electricity and sewerage facilities. From getting a DEWA connection to paying DEWA bills, all the services by the company are hassle-free and convenient to use. If you have recently got the connection and are now looking for DEWA bill payment channels, this guide is for you.
In this guide, we have compiled all the details regarding the DEWA bill payment service, from paying the bill to inquiring about the bill amount.
How to Pay DEWA Bill
Founded by His Highness Sheikh Mohammed bin Rashid Al Maktoum (late) in 1992, DEWA services provide a facility to pay for their water and electricity online or by visiting the Customer Happiness Centre. Following are the channels that can help you in guiding about how to pay DEWA bills online and offline.
DEWA Smart App
Besides using the DEWA website, consumers can also pay DEWA bills online via DEWA Smart App. It is a multilingual mobile application that allows users to check and pay their monthly electricity and water bills online via DEWA bill payment. The app enables consumers to make bill payments without visiting any customer service centre.
Besides, the smart app also allows you to track bill requests and compare current bills with the previous ones. The DEWA Smart App also has the High Water Usage Alert to keep a check on water usage.
Banks
Consumers can pay DEWA bills if they have an account in the following banks in Dubai:
- Abu Dhabi Commercial Bank
- First Abu Dhabi Bank
- Ajman Bank
- Citi Bank
- Dubai Islamic Bank
- Emirates Islamic Bank
- Standard Chartered Bank
- Habib Bank AG Zurich
- Abu Dhabi Islamic Bank
- HSBC Bank- Middle East
- National Bank of Umm Quwain
- National Bank of Fujairah
- Ras Al Khaimah Bank
- Commercial Bank of Dubai
- Emirates NBD
- Sharjah Islamic Bank
- United Arab Bank
- Dubai First Bank
- Arab Bank
DEWA bill payments in the aforementioned banks can be made in the following ways:
- Cash payment: You can pay DEWA bills in cash via Emirates NBD and Emirates Islamic CDMs.
- Mobile Banking: You can pay bills by downloading the mobile apps of the aforementioned banks.
- ATM: Most of the bank’s ATMs also have the DEWA bill payment feature.
- Bank Instalments: Emirates NBD, Emirates Islamic Bank and Mashreq Bank offer instalment plans to pay the bills.
DubaiNow
You can also pay your electricity and water bills via DubaiNow app. It is one of its one-of-a-kind Dubai Government App that provides access to more than 115 private and government sector services. Besides, you can also check traffic fines in Dubai, top up your Salik account, renew your car registration and more.
EasyPay
DEWA easy pay service allows DEWA consumers to pay bills conveniently. Apart from your bills, you can also pay someone else’s bills on their behalf. All you need is to add their account details and contract account number.
You can access the EasyPay website and pay bills online. The payment methods you can use through DEWA EasyPay are credit/debit card, ePay and DubaiNow.
Tayseer
It is a multi-account bill payment method where you can pay bills through cash and cheque forms.
Step 1: You need to create a reference number on the Smart App or DEWA website using your bank details.
Step 2: Pay via Emirates NBD Cheque Deposit Machines or transfer via bank using the reference number.
Etisalat Payment
You can also pay their DEWA bills via the Etisalat Payment app and machines found across the Emirate.
- Etisalat App: DEWA customers can easily download the My Etisalat UAE app to view and pay DEWA bills. You can download the app on Android and iOS.
Customer Happiness Centres and Payment Locations
Besides Etisalat machines, customers can also pay their DEWA bills by visiting DEWA Customer Happiness Centres in Dubai, ENOC/EPPCO service stations and Emirates post offices that are operational across the city.
- Contact: +971-4-601-9999
- Email: customercare@dewa.com
Head Office – Customer Happiness Centre
- Timings: Monday to Thursday: 7:30 AM to 3:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday & Sunday: Closed
- Location: Sheikh Rashid Road, Umm Hurair 2
Al Quoz Sustainable Building – Customer Happiness Centre
- Timings: Monday to Thursday: 7:30 AM to 3:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday & Sunday: Closed
- Location: Al Quoz, Street #6, Close to Civil Defense Station
Future Customer Happiness Centre – (Ibn Battuta Mall – China Court)
- Timings: Sunday to Thursday 10:00 AM to 10:00 PM | Friday to Saturday 10:00 AM to 12:00 AM
- Location: Sheikh Zayed Road, Jebel Ali Village, Dubai
Future Customer Happiness Centre – Burj Nahar
- Timings: Monday to Thursday: 7:30 AM to 8:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday & Sunday: Closed
- Location: Omar Bin Al Khattab Road, Al Muteena, Deira
Hatta Customer Happiness Centre
- Timings: Monday to Thursday: 7:30 AM to 3:30 PM | Friday: 7:30 AM to 12:00 PM | Saturday & Sunday: Closed
- Location: Hatta Road
Future Customer Happiness Centre (Dubai Municipality – Al Twar Centre)
- Timings: Monday to Thursday: 7:30 AM to 8:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday & Sunday: Closed
- Location: Al Nahda Road, Al Qusais, Inside Dubai Municipality Building-Al Twar Centre
DEWA Bill Payment Procedure
All the channels make it easy for users to pay their DEWA bills. Here is our step-by-step guide to using various channels for DEWA quick pay.
Smart Channels
- Register or log in to your DEWA website or Smart App using your DEWA ID and UAE Pass.
- You can access the payment service, choose the account or create a reference number to make the payment.
- Now select the payment method and proceed.
Payment Partners
- You can visit one of the DEWA quick pay partners such as Etisalat machine, EPPCO and ENOC service stations.
- Now provide your reference number or DEWA account number to pay bills.
Customer Happiness Centres (Self-Service)
- You can also visit one of the DEWA Customer Happiness Centres for self-service.
- You can access the virtual screens available at the centre.
- Now login or register on the DEWA Website/Smart App.
- After logging in, enter the amount, select the payment option and pay the bill.
Besides, you can also pay DEWA bills via WhatsApp.
FAQs
What is DEWA?
DEWA, the Dubai Electricity and Water Authority, is the sole provider of electricity and water services in Dubai. Established by the Dubai government, DEWA operates as a public joint stock company, emphasizing sustainability and innovation to become a global leader in the utility sector.
What is DEWA One Step Move-in?
DEWA One Step Move-in is an automated process for activating services for tenants as soon as their EJARI is issued. It simplifies and expedites the move-in experience.
How Can I Pay DEWA for a Friend?
To pay DEWA for a friend, you only need their account number. Use any of the mentioned payment methods to settle the bill on their behalf.
Who Pays an Outstanding DEWA Bill from a Previous Tenant?
You are not responsible for any unpaid DEWA bill from the previous tenant. The landlord is solely responsible for settling any outstanding bills left by the previous occupant.
This concludes our guide on how to pay DEWA bills online or by visiting Customer Happiness Centres. If you are looking to buy a property in Dubai, check out the listings available on dubizzle. Those who are moving to their new home can check our guide on opening a DEWA account.
However, before opening a new account, follow this DEWA disconnection guide to disconnect your previous account.
Stay tuned to dubizzle’s leading property blog for more helpful information on DEWA bills.
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