The Dubai Electricity and Water Authority (DEWA) is responsible for the provision of utility services in the emirate. With its transparent system and advanced initiatives, the authority has always prioritised the customer’s interest. For online resolution of different matters, DEWA also has a website and a fully functioning mobile app. Besides e-solutions, the authority also focuses on enhancing the convenience of walk-in customers. This is why it has set up several DEWA Happiness Centres in Dubai with the facility of smart services.
Let’s learn more about the DEWA Customer Happiness Centres in Dubai.
More About DEWA Happiness Centres in Dubai
DEWA announced the concept of the Future Customer Happiness Centre. The concept pioneered a model for digital services, providing customers with smart solutions via artificial intelligence and online platforms.
By 2020, all DEWA customer happiness centres were converted into self-service centres. As a result, DEWA became the first government organisation to enable customers to access different DEWA services independently using smart devices. However, for necessary assistance, customers can always connect with the technical staff member via virtual screens.
Besides, the DEWA mobile app is a fully-fledged platform by the authority offering handy customer assistance.
DEWA Self-service Happiness Centres in Dubai
Whether you need to open a new DEWA account or any other matter, you can visit the following smart service centres by DEWA in Dubai for necessary assistance.
Head Office – Customer Happiness Centre
- Address: Sheikh Rashid Road, Umm Hurair 2, Dubai
- Timings: Monday to Thursday: 7:30 AM to 3:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday and Sunday: Closed
Al Quoz Sustainable Building – Customer Happiness Centre
- Address: Al Quoz, Street No. 6, Near Civil Defense Station.
- Timings: Monday to Thursday: 7:30 AM to 3:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday and Sunday: Closed
Ibn Battuta Mall – Future Customer Happiness Centre
- Address: China Court, Ibn Battuta Mall
- Timings: Sunday to Thursday: 10:00 AM to 10:00 PM | Friday and Saturday: 10:00 AM to 12:00 AM
Burj Nahar – Future Customer Happiness Centre
- Address: Omar Bin Al Khattab Road, Al Muteena, Deira, Opposite Deira Town Hotel
- Timings: Monday to Thursday: 7:30 AM to 8:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday and Sunday: Closed
Hatta Customer Happiness Centre
- Address: Hatta Road Near Emirates NBD Bank and Hatta Ambulance Centre
- Timings: Monday to Thursday: 7:30 AM to 3:30 PM | Friday: 7:30 AM to 12:00 PM | Saturday and Sunday: Closed
Dubai Municipality Building – Future Customer Happiness Centre
- Address: Dewa Customer Happiness Centre at Dubai Municipality, Al Twar Centre Al Nahda Road, Al Qusais
- Timings: Monday to Thursday: 7:30 AM to 8:00 PM | Friday: 7:30 AM to 11:30 AM | Saturday and Sunday: Closed
FAQs
How to get to smart service centres by DEWA in Dubai?
Future Customer Happiness Centres by DEWA are located all around the city. You can visit the one near you by car or via the Dubai public transport network.
How do I contact the DEWA customer care Centre?
Contact details of DEWA include the email address: customercare@dewa.gov.ae. Customers can also call the helpline number: 04-6019999 to get in touch with the DEWA care centre.
How to transfer your DEWA account?
Submit your application with supporting documents online or by visiting DEWA Happiness Centres. Get done with the necessary payments including service fees and charges. For more information, read this detailed guide to transferring a DEWA account.
A host of technicalities entail connection, disconnection and management of the DEWA account. Check out these FAQs about DEWA to fetch the necessary details about essential procedures.
That’s a wrap of our list of DEWA Happiness Centres in Dubai detailing their locations and timings. These centres are designed to provide digital assistance for high billing or any other issues. Besides, here are some noteworthy tips to reduce your DEWA Bill.
When switching homes, apply for the DEWA disconnection process to avoid any unnecessary penalties or charges. Moreover, initiate your home hunting on the right foot by browsing these rentals or properties for sale in Dubai.
Keep reading dubizzle property blogs for more updates on DEWA self-service Happiness Centres in Dubai.
Cover Credits: DEWA Website
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