All About Opening a DEWA Account in Dubai

The Dubai Electricity and Water Authority (DEWA) is the primary utility provider in the emirate. The process of opening a DEWA account is pretty streamlined for tenants and property owners in Dubai. It facilitates the utility service activation and move-in process for customers. From associated costs to document requirements, everything has been clearly elaborated for the ease of beneficiaries. 

More About DEWA Account Opening Process

DEWA registration for tenants outside of free zones and property owners is a bit different. 

Ejari to DEWA Automatic Activation

The authority has simplified the Activating Electricity/Water Service (Move-In) process by integrating it with the issuance of Ejari certificate by RERA. The required details of the tenant and the property are automatically shared with DEWA. This enables the utility service activation process without the need of an account activation application.

Opening a DEWA Account: Step-By-Step Process

The DEWA registration for owners and tenants in the Dubai free zones, the process is a bit different and elaborated below.

• The applicants need to access the Activation of Electricity/Water (Move In) service.
• Existing customers can log in using UAE Pass or DEWA ID. New applicants can select the ‘New Customer in Dubai’ option to create DEWA Business Partner Number and set credentials online.
• The applicants then need to fill out the service application and then pay the security deposit and connection fee and then get their payment receipt. They can also skip the step by choosing the ‘pay using other channels’ option and pay later with other available DEWA payment channels.
• The applicant then needs to submit the application to get a confirmation on screen with a reference number and details for the next step.
• The electricity and water services are activated within 15 working hours after the security deposit and connection fees have been paid.

DEWA Documents Required for Residents

The following are the documents required for the activation of the connection of water and electricity in Dubai

• Valid Ejari Number (for tenants)
• Valid tenancy contract for free zone customers
• Title Deed / Sales Purchase agreement (for owners)
• Passport Image / Emirates ID No. (for GCC Nationals / Investors)
• Trade License for customers not registered with the Department of Economic Development (for commercial and industrial customers)

Service Channels for Opening a DEWA account

The service channels to activate DEWA online include:

• DEWA website
• DEWA Smart App
• Dubai Now App

DEWA Activation Fees 2026: A Complete Breakdown

The breakdown of fees for DEWA account opening process is as follows:

Security Deposit

The security deposit varies according to the property type:

• AED 2,000 for apartments.
• AED 4,000 for villas.

For commercial and other non-residential properties, the security deposit is determined based on the estimated utility consumption of the premises.

Property owners can claim a refund of the security deposit only upon the sale of the property.

Activation Fees

The following charges apply for activating electricity and water services:

• AED 125 for connecting electricity and water through small meters.
• AED 300 for connecting electricity and water through large meters.
• AED 10 registration fee.
• AED 10 knowledge fee.
• AED 10 innovation fee.

Holders of the Thukher and Sanad cards who are UAE nationals are eligible for a 50% reduction in activation charges.

Small Meters

Small meters are designed for lower current capacities. These include both single-phase and three-phase meters commonly used in residential properties.

Large Meters

Large meters are used to measure electricity consumption at higher current capacities and are classified into:

• Low-Voltage (LV CT) Meters: Connected through current transformers (CTs).
• Medium- and High-Voltage (HV) Meters: Connected through both current and voltage transformers (CTs and VTs).

Thukher Card

The Thukher Card is issued by the Community Development Authority to senior citizens aged 60 years and above, providing access to a range of benefits, services, and facilities across Dubai.

Sanad Card

The Sanad Card is issued by the Community Development Authority to People of Determination and offers access to various support services, benefits, and facilities throughout Dubai.

FAQs

How will I know that DEWA has created my account?

Once you get your Ejari certificate, you will immediately receive an SMS and a welcome email including your DEWA account details.

Can I activate my DEWA account without an Ejari certificate?

Yes, property owners and tenants in the free zones in Dubai can activate their DEWA account without Ejari.

Where can I find the 9-digit DEWA premise number?

You need to check the nameplate affixed on the doorframe of the main entrance of your property to get the 9-digit DEWA premise number.

How much is the refundable security deposit for a DEWA account?

For apartments, the refundable security deposit is AED 2,000 and for villas, the security deposit is AED 4,000.

Check out more answers to FAQs about DEWA to learn about the activation and deactivation processes of the utility services in Dubai.

This is everything you need to know about the application for the DEWA move-in request and its activation. The process is digitally enabled to facilitate property owners and tenants. 

For renting and buying property in Dubai, DEWA account activation is a mandatory requirement to get utility services.

For more tips on moving homes, buying or selling properties, stay connected with the UAE’s leading property blog.