Dubai Electricity and Water Authority (DEWA) is the official electricity and water supply company in the Emirate. One of the first things you should do when moving to a new property in Dubai is to activate water and power services through your DEWA account. If you are a new customer and want to open a DEWA account, browse through the DEWA account opening process.
Then, when moving to a new premise, you have to transfer your DEWA account by requesting on their official website. The process is streamlined for users. Let’s go through the details on how to transfer your DEWA account in Dubai.
DEWA SERVICE CHANNELS TO APPLY FOR ACCOUNT TRANSFER
The channels through which you can apply for a DEWA transfer account are mentioned below:
- DEWA website and DEWA Smart App (iOS–Android)
- Through Customer Happiness Centers (self-service)
- Through RERA– Property Management authorized center
- Dubai Land Department authorized office.
REQUIRED DOCUMENTS
For transferring your DEWA account, the following documents are required:
- Move out date and time
- Move out premise number
- Move-in premise number
- Account number of your existing premise from which you are planning to move out
- Ejari number (if service is applied through DEWA channels)
- Trade license (other than Department of Economic Development)
- Title Deed for new premise (for owners)
- Passport image/Emirates ID no. (for GCC nationals/investors)
ONLINE DEWA TRANSFER ACCOUNT APPLICATION PROCEDURE
Here is complete detail about how to transfer your DEWA account online.
STEP 1: SUBMIT AN ONLINE APPLICATION
- The first step for DEWA account transfer is to login into your DEWA account by using your DEWA ID or UAE Pass
- Enter the Ejari number of your new premise
- Enter the contract account number of your current premise from which you plan to move out along with the move-out date
- Pay off any outstanding fees on your current premise
- Disconnect the Electricity and Water supply for the Move-out premise on the specified date
STEP 2: PAYMENT OF SERVICE CHARGES
Following are the payment methods for DEWA service charges.
- Through the DEWA website 24/7 and DEWA Smart App
- Tayseer (deposit cheque through Emirates NBD CDM machines)
- Banks
- Noqodi
- Etisalat payment machines
- Dubai Now
- ENOC/EPPCO
- Empay
- Customer Happiness Centers- (self-service) as per working hours
STEP 3: SECURITY DEPOSIT
Your current premise security deposit will be transferred to your new one. If the deposit is insufficient for the new premises, you will be required to pay the difference in the security deposit using any DEWA payment channel.
STEP 4: NOTIFICATION OF APPLICATION
After successful submission, a reference number will be emailed or sent via SMS. This number can be used for tracking the status of your application.
SERVICE CHARGES FOR ACTIVATING ELECTRICITY/ WATER
Here is the list of the DEWA service charges for the activation of electricity/water.
- For activation and deactivation of electricity/water (small metres) AED 200
- For connecting and disconnecting electricity/water (large metres) AED 600
- Registration for activation AED 10
- Knowledge fee AED 20
- Innovation fee for activation and deactivation of electricity/water AED 20
Please note that there is a 50% discount on activation and deactivation charges for Thukher and Sanad cardholders (UAE Nationals).
SERVICE ACTIVATION
The service activation depends on the dates the customers have chosen to move-out (within 24 hours for move-out from the date supplied and within 15 hours for move-in, subject to appropriate security deposit payment/transfer).
If you are interested in buying or renting a property in Dubai, the first thing you should do is apply for DEWA to activate electricity and water for your new premise.
This summarizes all the details you need to know about how to transfer your DEWA account. If you are moving out and want to disconnect the DEWA account, go through this thorough explanation about the DEWA account disconnection process.
Stay tuned to UAE’s leading property blog to learn more about moving in and living in Dubai.
