High living standards, world-class transportation and diverse public, when it comes to these facilities and more, Dubai is second to none. The city of skyscrapers has made a name for itself as a top living, working, and visiting destination. But this fame wasn’t earned overnight – it is a result of hard work, people-friendly initiatives and adhering to modern technology standards. Dubai continues to provide its citizens and visitors with services to ease the load. The latest in line is Dubai Electricity and Water Authority (DEWA) bill payment through Whatsapp.
We will do a detailed overview of how to pay DEWA bill via Whatsapp and the benefits of doing so.
About DEWA
DEWA is responsible for providing utility connections to the people of the city. Whether you live in a property for rent in Dubai or own one, a DEWA connection is compulsory to get access to utilities.
For electricity, water, sewerage or housing fees, it is essential for residents to open a DEWA account and apply for the connections. Additionally, DEWA provides several bill payment options to provide ease to all its users.
Pay DEWA Bill Via Whatsapp
In 2019, DEWA became the first Government organisation in the UAE to get a verified Whatsapp account. DEWA has taken several initiatives to provide more services to make processes easier for users. For instance, the DEWA app is one of the facilities making transactions and account processes easier.
Additionally, the bill payment facility is one of many services available through the DEWA Whatsapp service.
Let’s go through a step-by-step guide on how to pay DEWA bill via Whatsapp.
STEP 1 – ADD DEWA NUMBER TO YOUR CONTACTS
To add any contact on Whatsapp, the number should first be added to the phonebook. That said, add DEWA’s number (+971-4-6019999) to your phone memory.
STEP 2 – TYPE HELLO ON WHATSAPP CHAT
Refresh your Whatsapp contacts and you will be able to see DEWA’s name in the list. Click on the contact and type ‘Hello’.
The system will give an automated reply with the following option:
- Consumer
- Builder
- Partner
- Supplier
- Student
- About us
- Contact us
STEP 3 – SELECT THE RIGHT OPTION
If you are a consumer and want to pay utility bills, select option 1. Type ‘1’ and send the message. The next response will give you the following service options:
- Bill payment
- Pay for a friend
- Track Application
- View bill
- Track electricity/water connection
For bill payment, type ‘8’ and send the message.
STEP 4 – FOLLOW THE LINK
The DEWA Whatsapp account will generate a link for processing the bill payment process. Go to the link and see the available options to complete DEWA bill payment via Whatsapp.
Other Services Available through DEWA Whatsapp Account
DEWA Whatsapp services aren’t limited to bill payments. Along with projects like the DEWA smart living initiative, the government entity ensures users can avail of maximum services through a single platform.
You can use the feature to pay DEWA bill via Whatsapp or for any of the below-mentioned services:
- Billing
- Smart Response
- Supply Management
- Track Service Requests
- Consumption Management
- Methods of Payment
- Pay for a Friend
- Refund Service
- Tariff Calculator
- Slab Tariff
- Auto Pay
- Billing Transaction History
Keep your account number handy when availing of any of these services. Moreover, some services like outstanding dues and unit consumption information can be entirely completed through Whatsapp.
However, some services like transferring your DEWA account or disconnecting the electricity connection are not currently available through the Whatsapp service.
This is everything you need to know to pay DEWA bill via Whatsapp. The artificial intelligence (AI) smart system is a 24/7 service launched to make billing and other account-related services easier for users.
For each service you select, a link will be generated for the corresponding page. Go through the options, follow the instructions and select the payment methods you want to choose.
Dubai as a whole continues to grow in the ranks with the ease of services the government continues to provide. Apart from the Whatsapp bill payment service, check out these DEWA billing service options to know about all other ways to pay your utility bills.
Moreover, if you are looking for a property in Dubai, browse through the following:
Furthermore, if you are planning to move elsewhere, be sure to close your DEWA account. Go through the DEWA disconnection process to learn all about the procedure.
Stay tuned to dubizzle’s property blog to learn about DEWA payment processes and more.
