Utility bills are a monthly expense. They can cost a reasonable amount in case of excessive consumption. Additionally, issues or damages can also sometimes increase the amount. Dubai Electricity and Water Authority provides a consumption verification service to its customers. DEWA customers can request this service to verify the utility consumption on their property. We will do a detailed overview of the service for consumption verification by DEWA to help individuals understand the entire process.
Consumption Verification by DEWA
DEWA offers a wide array of services to its customers. For instance, requesting a security deposit from DEWA or a clearance certificate among many other services. Additionally, the authority ensures prompt verification if customers experience disruption in utility usage.
Customers high electricity and water usage can easily request consumption verification from DEWA in Dubai. Listed below is the entire process to request DEWA consumption verification.
CUSTOMER SEGMENT
Electricity and water supply customers and consumers. These include:
- Individual (locals)
- Individual (expats)
- Business
- Government / Semi-government
SERVICE REQUIREMENTS
Here’s the consumption verification by DEWA process.
- Log in to the registered account or create a new one if you don’t have one.
- Select the consumption verification service.
- Select one of the options: Self Diagnosis/Call a DEWA agent/ Schedule a DEWA team onsite visit.
- Confirm request
- Track application request
The service can be accessed through the DEWA smart app or their official website.
SERVICE STEPS AND PROCEDURE
Listed below are the steps to request for consumption verification from DEWA.
- Customers can reach out to any of the DEWA service channels to inquire about low or high consumption.
- The customer receives a notification number via SMS and email. The numbers can be used to check application status.
- The customer receives feedback via email.
SERVICE FEES
Here are the details of the service fees for consumption verification from DEWA:
- Service fees – AED 35 or AED 75 – The amount depends on the type and size of the meter. This applies in case of scheduling an onsite visit and the meter does not have a fault.
- 50 % discount for Sanad and Thuker Card holders (UAE nationals) on meter inspection (provided the meter is in working condition).
- Carry out self-diagnosis – free of charge
SERVICE CHANNELS
- Dubai Now app
- Official DEWA website, DEWA smart app
- DEWA Customer Care Centre (Via call or IVR at 04-6019999)
SERVICE DELIVERY TIME
For consumption verification by DEWA, the concerned department reviews the request and sends a technician. Additionally, customers receive a reference number to track their application status. The customer receives the report in 7 working days via email.
FAQs
What Options are Available to Me If I want to Request for Consumption Verification – Electricity/Water?
The available options for this service include the following:
- Schedule a DEWA team onsite visit.
- Perform a self-diagnosis.
- Schedule a call with a DEWA representative.
Can I Choose the Date and Time of the Onsite Visit for the DEWA Team?
Yes, you can choose the date and time for this DEWA verification service. Select the time from the available slots.
How Can I Track My Consumption Verification by DEWA Request?
Select the ‘Track Service’ option on the service page to check the application status.
There you have it, the process to request DEWA consumption verification service in Dubai. Issues or damage in meters or lines can surge utility bills. Luckily, DEWA provides this verification service for customers concerned about underlying issues with the connections.
Here’s a detailed overview of the DEWA bill for your better understanding. Moreover, there are effective ways to manage DEWA while on vacation to avoid heavy billing. Furthermore, DEWA’s smart living initiative can also help manage utility bills.
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