Dubai Electricity and Water Authority (DEWA) provides utility services in the Emirates. DEWA provides many services from electric connection to disconnection and water services. Another service by DEWA is the temporary electricity disconnection. This service allows DEWA customers to request temporary disconnection for home maintenance or any repair work.
Let’s learn more about how to request a temporary DEWA connection and find out the complete procedure and requirements.
DEWA Temporary Disconnection Request
Dubai Electricity and Water Authority (DEWA) offers multiple services. Consumers can request DEWA disconnection or connection to take advantage of smooth and efficient electricity and water distribution services. Alongside this, the company has made DEWA bill payments and consumption management easier for its customers.
Among its many services, the DEWA temporary disconnection service allows the consumers to isolate power to the electrical panels and switchgear when following an annual or half-annual home maintenance checklist. Moreover, consumers can request temporary DEWA disconnection when they are replacing switches or other electrical equipment.
Following DEWA consumers can request the temporary disconnection request:
- Government or Semi-Government sectors
- Corporate sector
- Individuals (Locals and Expats)
Let’s go through the complete guide on the requirements and process to request a temporary DEWA disconnection:
Requirements
Consumers can request temporary disconnection using the DEWA website or the DEWA mobile application (Android | iOS). After logging into or creating a DEWA account, customers need to fulfill the following requirements:
- Download the ‘Customer Outage Request Form’ and fill in all the required details.
- Sign in the ‘Undertaking Form’ stating that there will be no changes in the existing load.
- Attach the methodology statement of all the works for which the customers require a DEWA temporary disconnection.
- Risk assessment forms
- Single line diagram of private electrical substation
Besides, no DEWA temporary disconnection charges will apply to customers requesting this service. However, they are required to submit all the above forms and details to request temporary DEWA disconnection.
Service Procedures
Whether you own or rent a house in Dubai or a commercial property, you can follow a set procedure to request a temporary disconnection. The DEWA temporary disconnection procedure is a simple one. The following steps will help you request temporary DEWA disconnection:
- Log in to your DEWA account (using your registered account number)
- Fill out the outage request form at least five days before you want a temporary disconnection
- After the request has been submitted, customers will receive a reference number. Through this reference number, customers can directly communicate with DEWA for a temporary disconnection
- The DEWA technical team will review the request. Customers will receive an SMS if the requirements are met.
- If the customer failed to complete the form or did not fulfill the requirements completely, the request for temporary DEWA disconnection will be declined. In this case, customers will receive an SMS with rejection remarks.
- When the request is accepted, customers will receive a link to track the status of the application via the link provided in SMS.
- Once the request for temporary DEWA disconnection is executed, the customer will receive an SMS.
After the customers complete the above-mentioned requirements, DEWA will take five working days to execute the temporary disconnection request. For that reason, if you have any electrical maintenance or repair work on your rental commercial property in Dubai, you will need to request temporary disconnection five days before the repair work. To learn more services about DEWA, here are all the FAQs about DEWA, its services, and procedures.
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