With a stunning infrastructure, modern transport facilities and strict implementation of laws, Dubai is a force to be reckoned with when it comes to roads and transportation. All of this development owes to the planning and efforts of the Roads and Transport Authority (RTA).
Founded on November 1, 2005, the Roads and Transport Authority (RTA) is an independent government body that oversees Dubai’s transportation system and roads. RTA is responsible for providing public transport, registering vehicles, granting licenses to Dubai residents, ensuring smooth flow of traffic and working on road projects. RTA is also the authority responsible for ensuring beautiful, well-constructed and well-maintained roads across the Emirate.
Here, we take an in-depth look at everything you need to know about RTA Dubai.
RTA Services In Dubai
One of the hallmarks of a robust organization is how many services they are offering to accommodate their customers. In fact, they even announce new service timings for Eid Ul Adha and other holidays to ensure the convenience of the people. RTA Dubai offers numerous services ranging from licencing to certification to resolving all types of traffic-related queries. Let’s go through the services offered by RTA Dubai.
The services offered by RTA can be classified into three main categories: driver and car owner, public transport and business & corporate.
Drivers and Car Owners
The services offered by RTA Dubai in the category of Driver and Car Owners are as follows:
Learning, Parking and Driving Permits
- Apply for learning, parking and driving permit, renewal of learning, parking and driving permit and replacing a lost learning, parking or driving permit.
RTA Vehicle Registration, Licencing and Certification
- New Dubai driving licence, renewing Dubai driving licence, replacing a lost or damaged licence, modifying licence data, international driving licence or transferring a driving licence from Dubai to another emirate
Certificates for non-registered vehicles, vehicle ownership, vehicle clearance, registration of the vehicle, vehicle possession, replacing a lost or damaged vehicle, vehicle export, changing a vehicle, Dubai customs, change of vehicle possession, vehicle non-ownership, vehicle transfer from Dubai to another emirate and insurance refund.
Driving Tests
- Booking a driving test, changing a driving test appointment, appealing a road test results, booking an evaluation test and booking a road test after withdrawing/cancelling a driving licence.
Pay Fines
- Pay traffic fines in Dubai, parking fines and Salik tag.
Public Transport Services
The services offered by Roads and Transport Authority Dubai in the category of Public Transport Services are as follows:
- Bus services in Dubai
- Metro services in Dubai
- Marine public transport services like abra and waterbus
- Ride-hailing services like taxis and luxury vehicles
- Nol cards and electronic wallet accounts
Business and Corporate Services
The services offered by Roads and Transport Authority Dubai in the category of Business and Corporate Services are as follows:
- Apply for, renew and cancel the commercial licence plate and trading permits of a licence plate.
- No objection certificates for infrastructure-related projects, applying for a new trade licence, renewing a trade licence, replacing a lost or damaged trade licence, cancelling a trade licence, suspending or activating a trade licence and amending anything in the trade licence.
- Advertising and leasing on commercial spaces in tram and Dubai metro stations. For advertising purposes, RTA also offers the services to apply for an advertising permit, renew an advertising permit, cancel an advertising permit and pay fines related to advertisements.
- Rent a bus services
- Installation of safety equipment in heavy vehicles
RTA’s Customer Centers: Location, Contact Details & Timings
RTA has several centres located throughout Dubai to provide prompt services to their customers. We have put together all the contact details, timings and locations of Roads and Transport Authority Dubai’s customer happiness centers.
RTA Customer Happiness Center – Al Barsha
- Address: 765 Sheikh Zayed Rd, Al Quoz, Al Quoz Industrial Area 3, Dubai
- Contact: 8009090
- Timings: 08:00 AM to 07:30 PM from Sunday to Thursday
- Services offered: Drivers and vehicles licensing, traffic and parking services, payments and refunds of traffic fines and commercial advertisement
RTA Customer Happiness Center – Al Kifaf
- Address: Al Kifaf Center, Sheikh Khalifa Bin Zayed St, Za’abeel, Al Kifaf, Dubai
- Contact: 8009090
- Timings: 08:00 AM to 07:30 PM from Sunday to Thursday
- Services offered: Drivers and vehicles licensing, traffic and parking services and payments or refunds of traffic fines
RTA Customer Happiness Center – Umm Ramool
- Address: 20 10b St, Umm Ramool, Dubai
- Contact: 8009090
- Timings: 08:00 AM to 07:30 PM from Sunday to Thursday
- Services offered: Vehicles and drivers licensing, Parking and traffic services, commercial transport licencing, advertisement, payments or refunds of traffic fines and infrastructure works and services
RTA Customer Happiness Center – Al Twar
- Address: 34 22nd St, Al Twar, Al Twar 2, Dubai
- Contact: 8009090
- Timings: 08:00 AM to 07:30 PM from Sunday to Thursday
- Services offered: Drivers and vehicles licensing, parking services and payments or refunds of traffic fines
RTA Customer Happiness Center – Al Manarah
- Address: Al Manara Centre, Sheikh Zayed Rd, Near Noor Islamic Bank Metro Footbridge
- Contact: 8009090
- Timings: 08:00 AM to 07:30 PM from Sunday to Thursday
- Services offered: Drivers and vehicles licensing, parking services and payments or refunds of traffic fines
RTA Customer Happiness Center – Deira
- Address: Behind Dubai Traffic Court, Al Quds St, Al Twar, Al Twar 1, Dubai
- Contact: 8009090
- Timings: 08:00 AM to 07:30 PM from Sunday to Thursday
- Services offered: Drivers and vehicles licensing, commercial transport licensing, payments and refunds of traffic fines
RTA’s Handling of Complaints
If you are facing any issue regarding transport and want to lodge a complaint with RTA, you can do so via visiting RTA Dubai’s happiness centres mentioned above with all the relevant documents or via email or their social media pages. However, if you want to lodge a complaint via social media and email, here’s how you can do it:
Complaints via social media
You can also lodge a complaint with RTA through social media sites like Facebook, Instagram, or Twitter, the links to which are mentioned on the contact page. Any social media representative available at that moment will contact you shortly to discuss your problem. After the submission of your complaint, it usually takes three working days for your issue to be resolved.
Complaints via email
In order to lodge a complaint to RTA via email, send your complaint with all the details to ask@rta.ae. After the auto-generated reply acknowledges your email, one of RTA’s representatives will inquire further details about your complaint after one working day. Although the number of days to solve the complaint depends on the type of issue, the representative will contact you once your complaint has been resolved.
Using RTA’s App
It can be exhausting to go to customer happiness centres to get your queries resolved. To make things easier, RTA Dubai’s app (Android | iOS), one of the best public transport apps in Dubai, offers plenty of services that users can benefit from and can avoid paying a visit to their centres.
Some of the main services offered by the RTA app are as follows:
- Using RTA Dubai app, you can ask any relevant query in a chat with their representative
- Check and pay fines
- Stay up-to-date with live traffic updates
- Renew your vehicle registration
- Renew your driving license
Here’s how you can download the RTA app.
Step 1: Open Google Play if you use an Android or Apple Store if you use an iPhone.
Step 2: Type “RTA Dubai” in the search box.
Step 3: Install the app.
Step 4: Upon successful installation, open the app and tap on the ‘create an account option. After you provide the required details like name, email address and contact information, you can use the services offered by the RTA app.
That is all about Dubai’s Roads and Transport Authority. From expensive luxury vehicles to public transport to budget used cars, the Emirate of Dubai has it all. If you are based in the UAE, you can browse through this huge collection of used cars for sale in the UAE.
For more information related to automobiles and the automotive industry, stay tuned to UAE’s leading auto blog.
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