How to File a Complaint With RTA in Dubai

The Road and Transportation Authority is continuously striving to make the transportation system efficient and process more convenient. Therefore, they have introduced the RTA Complaint Handling so that they can further improve with the help of users’ comments and feedback. In this guide, you can explore how you can file a complaint with RTA against any service managed by them. Let’s find out!

 How to Send a Complaint With RTA via Email

Sending an RTA complaint via email includes five steps:

• Step 1: First type an email to ask@rta.ae and explain what kind of problem you have faced while using any RTA service. 
• Step 2: Now wait for the RTA’s auto-generated reply with an RTA complaint number.
• Step 3: It will only take a working day when an employee will give a response to your email RTA complaint email. The representative will confirm and also ask for more details about the issue and any missing information such as contact details. 
• Step 4: It takes only 3 working days to get a confirmation message. The message will confirm that your feedback is received from the relevant department. 
• Step 5: The RTA representative will call you with the results of your filed complaint. However, it depends on the issue that how long will it take to get resolved. 

How to File a Complaint With RTA Directly

The service also has an open-door policy, where you can make a complaint to RTA just by visiting them. For instance:

• You have visited an RTA service centre to apply for any service and encountered a problem there.
• Here you can notice that the manager has an open-door policy where you can directly explain your issues to him.
• The manager is responsible to take necessary action and ensure that your issue will be resolved as soon as possible. 

You can visit the following Customer Happiness Centres to get in touch with the representative. 

Al Barsha

• Location: General Department of Traffic Building, Sheikh Zayed Road, Al Quoz Industrial Area 3, Dubai 
• Timings: Monday to Thursday: 08:00 am to 07:30 pm | Friday: 08:00 am to 12:00 pm 
• Contact Number: 8009090

Al Manarah

• Location: Dubai Municipality, Al Manara Centre, Sheikh Zayed Road, Al Safa 2, Dubai, UAE 
• Timings: Sunday to Thursday: 08:00 am to 07:30 pm | Friday Closed 
• Contact Number: 8009090

Deira

• Location: Behind Dubai Traffic Court, Al Quds Street, Al Twar 1, Dubai, UAE
• Timings: Monday to Thursday: 08:00 am to 07:30 am | Friday: 08:00 am to 12:00 pm 
• Contact Number: 8009090

Al Kifaf

• Location: Near Zabeel Park, Al Kifaf Center Near Zabeel Park, Sheikh Khalifa Bin Zayed Street, Al Kifaf, Dubai
• Timings: Monday to Thursday: 08:00 am to 07:30 pm | Friday: 08:00 am to 12:00 pm 
• Contact Number: 8009090

Al Twar

• Location: 1st Floor, Al Twar Centre, Al Nahda Street, Next to Ministry of Education, Dubai, United Arab Emirates
• Timings: Sunday to Thursday: 08:00 am to 07:30 pm | Friday: 08:00 am to 12:00 pm 
• Contact Number: 8009090

Umm Ramool 

• Location: Marrakech Street, Umm Al Ramool, Opposite Emirates Metro Station, Dubai, United Arab Emirates
• Timings: Monday to Thursday: 08:00 am to 07:30 pm | Friday: 08:00 am to 12:00 pm 
• Contact Number: 8009090

How to Send aComplaint With RTA at Contact Centre

Making a call to the RTA contact centre is probably one of the easiest ways of submitting your complaint. This is how you can do that:

• You can make a call to the RTA complaint centre at 8009090 and explain your problem to the representative.
• The RTA call centre agent will update ypu about the RTA complaint status. 
• Usually, it takes around seven working days to resolve the issue. 
• Within seven working days, you will receive a call from the agent. They will inform you about the action taken. 

How to Send a Complaint With RTA via Social Media

Since the RTA services are quite efficient, you can also reach them via social media such as Facebook, Instagram. LinkedIn and Twitter. 

• You can navigate to the RTA contact page.
• Here you can find RTA’s social networks icons.
• Click on one of the social icons and send your complaint. 
• The available social media representative will contact you shortly and discuss the matter. 
• Once you submit the complaint, it takes around 3 working days to get your problem solved. 

Information Required to Submit RTA Complaint 

You need to send the following details no matter whatever your complaint is about. Besides, the RTA agents use these details to contact you. You need to provide:

• Full name
• Mobile number
• Incident date and time

Depending on the complaint, some cases also require additional information. For example:

• Taxi plate number
• Taxi ID (Written on the back of the taxi)
• Metro Station name
• Your Nol card number
• Staff name/ID number
• Taxi driver name/ID number

With the help of the aforementioned mediums, you can submit your complaints against any issues you face while using RTA services. You won’t only get a prompt response but also get your issues resolved without any hassle. Whether it is a fine related issue or you are facing trouble while using public transport in Dubai, just contact the RTA Complaint Handling and find a solution to your problems. You can also get an RTA complaint form on their website.

Besides public transportation, you can also contact the Road and Transportation Authority for licencing service, parking card service and traffic fines inquiry and payment queries. Also, those who are planning to buy a used car in Dubai must check used cars status in Dubai with the help of the RTA Vehicle Status Certificate. 

Stay tuned to the UAE’s top auto blog to get more updates on vehicle-related topics in the country.