SEWA is the electricity, water and gas provider in Sharjah. Ensuring the availability of seamless services, SEWA has also introduced an e-portal and mobile app to ease the connection and disconnection processes and pay bills. If you have any queries regarding the SEWA services in Sharjah, here are some important SEWA FAQs to make moving into Sharjah convenient.
We have answered some SEWA FAQs and explained the common queries to help you with electricity, water and gas connection in Sharjah.
Important SEWA FAQs: Learn About the Services, Connections and Charges
Here is a list of SEWA FAQS and their answers to help you get the services from Sharjah Electricity, Water and Gas Authority.
WHAT IS SEWA IN THE UAE?
Sharjah Electricity, Water and Gas Authority is commonly known as SEWA in the UAE. It provides electricity, water and gas connections to residential and commercial properties in Sharjah.
HOW TO ACTIVATE SEWA ACCOUNT?
Consumers can simply register the SEWA account via an e-portal or by visiting the SEWA offices. Customers can enter their Emirates ID and submit the required documents, such as tenancy agreement or title deed. After the SEWA account is activated, customers can request water, electricity and gas connections in Sharjah.
When completing the move-in application on the SEWA e-portal, customers must follow these steps:
- Select the type of property you own or rent
- Enter Emirates ID
- Submit the required details, such as Email ID and mobile number
- Provide trade licence in case of a commercial or industrial property
Customers will receive a confirmation email after the account is activated by SEWA. Moreover, they can request a SEWA connection in Sharjah via the e-portal or mobile application.
HOW TO CHECK SEWA BILL?
SEWA Customers can check the bills easily using the following resources:
- Website
- SEWA Mobile Application
- Call Center: +971 60 056 6665
- Bank Channels and Exchange Centres
- Customer happiness centres
- Etisalat payment devices
HOW TO PAY SEWA BILL ONLINE?
It is another important SEWA FAQ. One can use the following methods to pay the SEWA bill online:
- SEWA e-Pay Services
- SEWA Mobile Application
- Etisalat Mobile App
When using credit cards to pay bills, the following fees are applicable:
- 1.25% of the total amount through the SEWA e-services portal and application
- 1.24% of the total amount in the Authority’s payment channels (happiness centres or exchange centres)
- 1.75% fees when paying through the SEWA payment machines in Sharjah
Consumers can also use conventional ways to pay SEWA bills including:
- SEWA customer care centres
- Banks
- Exchange centres
HOW TO DISCONNECT SEWA CONNECTION?
When moving out, you can request the SEWA disconnection using the e-portal. Here’s the step-by-step process for SEWA disconnection in Sharjah:
- Select the type of property
- Choose if you are an owner or tenant
- Enter the SEWA account number, name, contact number, email address and move-out date
- Choose if you want the security deposit refund via cheque or IBAN
- Submit Emirates ID, ownership paper or certificate issued by Sharjah Municipality and NOC letter for account closure
After the approval of an application, the SEWA services will be disconnected.
HOW TO REDUCE SEWA BILL IN SHARJAH?
Multiple factors can become a reason behind the high consumption of electricity and water. Reducing the usage can help lower the bill amount and contribute to green initiatives. You can use the tips to make an eco-friendly home in the UAE, such as the following to reduce bills:
- Energy-efficient bulbs
- Not using ACs at the full
- Switching off appliances when not in use
- Thermal insulation
- Using thermostats
- Installing solar panels
HOW MUCH IS THE SEWA DEPOSIT?
According to the new SEWA rules, the security deposits are the following:
- Two-bedroom flat: AED 2,000
- One-bedroom Apartment: AED 1,000
- Studio flats: AED 500
The security deposit is refundable when the customers decide to move out.
HOW CAN I GET AN ACCOUNT ID FOR SEWA CUSTOMERS?
Earlier, SEWA gave consumer numbers to new customers. However, it has now changed to account IDs. Customers can get their account IDs by entering their old consumer numbers or signing up on the SEWA e-portal.
WHAT ARE THE UNIT CHARGES FOR SEWA?
The per-unit electricity charges for residential and commercial customers are the following:
- 20 fils per unit for usage up to 2,000 kWh
- 24 fils per unit for usage between 2,000 to 4,000 kWh
- 28 fils per unit for usage from 4,000 to 6,000 kWh
- 33 fils per unit for usage above 6,000 kWh
HOW CAN I GET GAS CONNECTION IN SHARJAH?
Consumers can get a new gas connection or conversion in Sharjah. They can simply log into the e-portal and enter their Emirates ID and SEWA account number to request the gas connection.
SEWA has a gas distribution network across the Emirate. The authority has also added several private companies to provide natural gas to the residents of Sharjah.
HOW MUCH IS THE WATER CHARGE IN SHARJAH?
The water tariff charges set by SEWA in Sharjah are AED 3 per gallon for the usage of up to 6,000 gallons and AED 3.5 per gallon for usage between 6,000 to 12,000 gallons. Meanwhile, the charges are AED 4 per gallon for using water above 12,000 gallons.
WHERE ARE SHARJAH CUSTOMER SERVICE CENTRES LOCATED?
There are eight SEWA customer service centres in Sharjah:
- Al Jazzat Centre
- Bu Daneq Centre
- Halwan Centre
- Al Majaz Centre
- The Centre of the Industrial Area
- Cooperation Centre
- Muwaileh Centre
- Rahmaniyah Centre
The operation timings are the following:
- All Customer Service Centres: 7:30 AM to 8:30 PM (Monday to Thursday) and 08:00 AM to 1:00 PM (Saturday and Sunday)
- Helwan Centre timings: 24/7
These were all the FAQs about Sharjah Electricity, Water and Gas Authority. When you rent or buy a property in Sharjah, ensure applying for a connection from SEWA. Besides, if you live in Dubai, you can learn about DEWA and how to get its connection.
Stay tuned to the dubizzle property blog to keep getting answers to more SEWA FAQs.
