Shifting to a new house is a hefty process with home moving and basic necessity arrangements. Among basic utilities, electricity, water and gas are the top priorities. Therefore, Sharjah Electricity and Water Authority (SEWA) is the official distributor of basic utilities when you move to this Emirate.
SEWA is the authority responsible to supply electricity, water, and gas to households and commercial properties in Sharjah. Let’s go through the complete details about SEWA services in Sharjah.
SEWA SERVICES
Sharjah Electricity And Water Authority started as a private entity. However, the ownership was transferred to the Sharjah Government later. Since the company started gas supply in the Emirate, it is also known as Sharjah Electricity, Water, And Gas Authority.
SEWA works similarly to DEWA in Dubai and ADDC in Abu Dhabi. SEWA’s mission is to put forward easy and streamlined solutions for Sharjah citizens. Let’s find out the details about the SEWA connection.
ELECTRICITY SERVICES
SEWA ensures the distribution of electric power to residential, industrial, and commercial properties in Sharjah. To get a permanent electricity connection from SEWA, you need the following documents:
- SEWA electricity supply application
- Drawings need to be approved by the authority (in case of new project construction)
- Electric contractor’s licence (it should be approved by SEWA and Sharjah Economic Development Department)
- Submit affection plan and building permission
- Passport copy of the applicant
- Submit the initial and thermal insulation inspection application
WATER SERVICES
SEWA has established projects that can treat seawater and underground water for drinking purposes. Here’s a list of documents that are necessary for a water connection from SEWA when you buy or rent a property in Sharjah:
- Project completion certificate issued by the Sharjah Municipality
- Affection plan and trade licence copy of the building contractor
- Copy of the approved project design and drawings
GAS SERVICES
SEWA also provides gas services to residential, commercial, or industrial property owners. The following documents are required to get a permanent gas connection from Sharjah Electricity, Water, And Gas Authority.
- Approach the approved gas contractors by SEWA
- Building owner’s passport
- Permission to install gas connection
- Copy of plot’s affection plan
- Gas piping drawing of the building
- Gas contractor’s licence
- Letter from gas contractor showing details of the building
- Fee payment for the completion certificate
If you want to convert your cooker to natural gas, you can apply through the following mediums:
- Apply through the SEWA website or mobile application
- Send a copy of the monthly bill along with your mobile number on this WhatsApp number: +971-56-511-32362
- You also need to contact the Natural Gas Department call centre at this number: +971-6-502-6660
Also, you can contact SEWA’s gas department at +971-6-502-6793 or +971-6-502-6749 to change the gas fittings or the location of your cooking appliance. This service will only require your monthly bill and account number.
SEWA E-SERVICES
SEWA has launched e-services that is a smart mobile application and website portal to create streamlined processes for the following:
- Updating profile
- Checking utility bills online i.e. SEWA Green bill
- E-pay services with several SEWA bill payment methods and gateways
- Calculating energy use
Let’s go through the complete details of these e-services:
SEWA MOBILE APPLICATION AND WEBSITE
SEWA e-services portal and SEWA smart application (Android or iOS) allow the consumers to utilise the following services:
- Make a new online SEWA Account
- Edit or update the profile
- Manage multiple accounts
- Find locations of SEWA service centres
- Pay SEWA bills online, view bill history and all the paid bills for multiple users
- Find the track of requests and complaints
- View consumption graphs
- Cancellation of account
- Receive SEWA green bills via Email
ONLINE SEWA BILL CHECK AND PAYMENT
Consumers can check their utility bills in Sharjah by logging into the SEWA e-service portal or mobile application. One can use the following methods to pay SEWA bills:
- E-pay service: It is only available for users registered with SEWA e-portal and those who hold VISA or Master debit or credit cards.
- Banks: Consumers can make payments through the approved banks in Sharjah.
- Etisalat: There are 48 machines in Sharjah where users can directly deposit bill amounts.
- SEWA customer centre offices: Customer care centres also facilitate the consumers to pay their bills conveniently.
SEWA consumers can view their bills and usage through the e-services portal or mobile application. Also, consumers can view graphs showing a comparison of usage from the last month, quarter, or year.
SEWA CONTACT INFORMATION
SEWA customer care offices are all around the Emirate and you can locate nearby offices by entering your user account number. Also, you can contact through the following contact details of the SEWA headquarters.
Address: Al Khan Area, Government Department Complex, Sharjah, United Arab Emirates
Contact Number: +971 60 056 6665
Office Timings: Monday to Thursday (07:30 am to 03:30 pm)
Electricity and Water Emergency: 991
Gas Emergency: 8006333
These were the details about the Sharjah Electricity And Water Authority (SEWA), its services, and contact details. If you live in your own or rented apartments in Sharjah, you can contact SEWA for utility connections.
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