Abu Dhabi Distribution Company (ADDC) is one of the leading government companies responsible for water and electricity supply in the Emirate of Abu Dhabi. ADDC is a subsidiary of Abu Dhabi National Energy Company (TAQA) in charge of electricity and water distribution networks in Al-Dhafrah and Abu Dhabi regions.
That said, the company also provides technical support and customer-care services related to electricity and water distribution. Moreover, the water and electricity company in Abu Dhabi has more than 600,000 service points facilitating robust, automated and sustainable distribution of electricity and water.
Let’s find out more about ADDC Abu Dhabi and how it is committed to becoming one of the top water and electricity supply in the UAE.
HOW DOES ADDC WORK
ADDC aims to build smart, safe, innovative and sustainable distribution networks in the Emirate. Moreover, the company provides services such as installation of new connections and easy electricity and water bill payment methods.
Apart from that, ADDC has created online solutions for its customers to avail services easily. The company has its own website, android and iOS app allowing customers to set-up an account as owner or renter of property, view electricity usage, pay bills, and avail technical services.
SERVICES
The Abu Dhabi Distribution Company facilitates its customers with the following services:
- Extension and connection of electricity services
- Transfer, renewal or removal of electricity services
- Account setup, management and bill payments
- Customer care services
- Clearance certificates
- Connection of water services
- Shifting or removal of water services
- Registration of drinking water tankers
- Electric vehicle charging point
Let’s give you a complete breakdown of all the services provided by the company in the Emirate of Abu Dhabi.
EXTENSION AND CONNECTION OF ELECTRICITY SERVICES
This service allows ADDC’s customers to apply for new connections on the construction site. Consumers need to apply with their Emirates ID and provide the electricity drawings to the company for the new connection or extension in the existing one.
TRANSFER OR DISCONNECTION
Customers can apply with the required documents such as Emirates ID, land title deed and permission for removal or transfer of electric connections from the Abu Dhabi Municipality office. This service is applicable for the properties which are demolished for new construction.
ACCOUNT SETUP AND MANAGEMENT
If you are a tenant or owner of the property, you need to set up your account. Here’s a list of documents required to register your electricity and water account in Abu Dhabi.
PROPERTY OWNER
When you purchase or already own an apartment or villa in Abu Dhabi, you need following documents to setup your ADDC account:
- Emirates ID
- Title deed approved by the Abu Dhabi Municipality
- Previous owners’ signature on the clearance
- Commercial or Trade licence (for commercial properties only)
TENANT
When you rent an apartment in Abu Dhabi, your tenancy contract is registered to Tawtheeq. That said, your ADDC registration is directly linked to Tawtheeq. Other documents required are as followed:
- Emirates ID or residence Visa
- Copy of lease contract
- Former tenants’ clearance certificate
CUSTOMER CARE SERVICES
ADDC has excellent customer service responding to people’s complaints for any technical support. You can contact by logging into ADDC website or visit your nearest branch. Here are the details about ADDC headquarter:
Address: 12, Al Bawakir Street, Al Danah, Abu Dhabi, UAE
Operating hours: Monday to Thursday: 07:00 AM to 04:00 PM | Friday: 07:30 AM to 12:00 PM | Saturday and Sunday closed
Contact Info: 800-2332
CLEARANCE CERTIFICATES
This is a service to issue clearance certificates that there is no underground electricity or water connection. ADDC issues a certificate via an application to Abu Dhabi Municipality. The customer requires Emirates ID and site plan to apply for this service.
CONNECTION OF WATER SERVICES
This service includes applications for water supply approval and inspections. Moreover, permanent or temporary (for under construction projects) water connections are included in this service.
SHIFTING OR REMOVAL OF WATER SERVICES
ADDC provides services for shifting or removal of water metres and pipelines if your property is under construction. It requires approval from government entities such as Abu Dhabi Municipality.
REGISTRATION OF DRINKING WATER TANKERS
Tanker owners need a Ghadeer card to operate within the Emirates. The following documents are required for registration:
- Emirates ID card
- Tank ownership deed
- Valid commercial licence (For commercial)
- Signed approval
EV CHARGING POINT
As part of Abu Dhabi TMM strategy for sustainable modes of transport, ADDC provides services of EV charger and metre installation. Following the installation of the EV charger, consumers will have to pay 92 AED until the metre is installed. After installation of the metre, charges may vary depending on the actual consumption.
Therefore, if you own an electric car or wish to own one, you can find various EVs by different auto brands in the used cars for sale in Abu Dhabi. That said, you can set up an EV charging point at your home by requesting it from ADDC.
ADDC RATES AND TARIFFS
The electricity and water bills may vary depending on the consumption and whether you’re an expat or UAE national. ADDC has divided the charges for expats and UAE nationals into following categories:
- Green band: Rates for consumption of water and electricity within the daily allowance.
- Red band: Higher rates for excessive use of water and electricity than the daily allowance.
The daily allowances depend on the type of property i.e. apartment or villa. Here are the listed rates for UAE nationals or expats as per the ADDC tariff:
FOR UAE NATIONALS
- Water: 2.09 AED and 2.6 AED per cubic metre for green and red bands, respectively. Green allowance for apartments is 0.7 cubic metres per day and 7 cubic metres for villas.
- Electricity: 6.7 fils per kWh and 7.5 fils kWh for exceeding above green band. Green allowance is 30 kWH and 400 kWH for apartments and villas, respectively.
FOR EXPATS
- Water: 7.84 AED per cubic metre for the green band and 10.41 AED per cubic metre for the red band. Green allowance for apartments is 0.7 cubic metres per day and 5 cubic metres per day for villas.
- Electricity: 26.8 fils per kWh within the daily limit and 30.5 fils per kWh for exceeding above green band. Green allowance is 20 kWH and 200 kWH for apartments and villas, respectively.
HOW TO PAY ADDC BILLS
Alongside smooth electricity and water services to the Abu Dhabi residents, ADDC has made billing processes easy and convenient for the consumers. One can pay their bills in the following ways:
PAY ONLINE
Consumers can pay online by logging into ADDC accounts and entering their card details. It is a swift payment method once card details are already stored.
AUTOPAY
If you have a debit or credit card issued by Global Cash Card (GCC), you can set automatic payment. Payment will be processed at the selected date. It is one of the most convenient ways as you won’t need to login every time to pay your bill.
USE MOBILE APPLICATION
ADDC has its own mobile application for android and iOS users. Users can pay the water and electricity charges via mobile app. Moreover, you can check monthly consumption and update your information on this mobile application.
PAY VIA PHONE
You can call on ADDC contact no. (800-2332) and provide your account number and credit card details to pay your bill.
SET UP DIRECT DEBIT
ADDC customers can register to Direct Debit by logging into their account from the website or mobile app. Since the company is in coordination with the Central Bank of UAE, users can pay their bills more conveniently as the amount is debited from their bank account at bill generation.
OTHER OPTIONS FOR BILL PAYMENT
Here are some of the other options available for the bill payments:
- MBME smart kiosks available throughout the UAE
- If users have an account with any of the company’s partner bank, they can pay via ATM
- Telephone or Internet banking
- One PrePay at grocery stores or supermarkets
- Users can pay at exchange partners of the Abu Dhabi distribution company
- TAMM Portal i.e. official website of Abu Dhabi government services
This wraps the guide about the water and electricity supply company in Abu Dhabi. ADDC has created convenient electricity and water connections and services for people renting an apartment in Abu Dhabi or purchasing one. Moreover, it is one of the leading electricity and water companies in the UAE, alongside DEWA and SEWA.
Stay tuned to the UAE’s leading property blog to know more about the different companies responsible for regular commodities.
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