Dubai is rapidly moving towards sustainable mobility, with electric vehicles (EVs) becoming a popular choice among residents. To support this shift, Dubai Electricity and Water Authority (DEWA) has rolled out a network of EV Green Charger stations across the city. These DEWA electric car charging points provide both registered users and guest users with convenient access to EV charging, ensuring that drivers can stay on the move with minimal hassle. Understanding EV Charging Service at DEWA Stations, including its requirements and fees, helps both registered customers and guest users enjoy a seamless charging experience.
Overview of the Service
DEWA’s electric car charging service allows both registered EV account holders and guest users to charge their vehicles through multiple methods.
- Registered customers can charge their EVs by scanning a QR code at the charging stations in Dubai via the DEWA Smart App, using a smart device camera or by swiping the official EV Green Charger Card provided by DEWA.
- Guest Users (non-registered customers) can still access the service by scanning the QR code, filling in basic details, selecting a charging package and making payment through credit/debit card or Apple Pay.
Note: Customers must always follow instructions on the DEWA website or mobile app for safe charging. Forcibly removing the cable can damage both the vehicle and the charger. In emergencies, call 991.
Service Requirements
These are the service requirements you must meet before you can charge.
- For Registered Customers: Log in using your DEWA Online User ID/UAE Pass or create a new EV account through DEWA’s portal.
- For Guest Users: No registration required. Simply scan the QR code and follow the process.
Step-by-Step Process to Get EV Charging Service at DEWA Stations
Here is the step-by-step process to get the DEWA electric vehicle charging service:
For Registered Customers
- Scan the QR Code via the DEWA Smart App or phone camera.
- Log in with DEWA ID/UAE Pass.
- Select your EV account and start charging.
- Alternatively, tap the DEWA EV Green Charger card on the reader to begin charging directly.
For Guest Users
Guest users can use EV chargers for their vehicles without creating an account by following these steps:
- Scan the QR code at the charging station.
- Select ‘Continue as Guest’.
- Enter full name, email, mobile number and EV plate number.
- Verify email via OTP.
- Choose an EV charging package and pay with a card or Apple Pay.
- Charging starts immediately.
The payment amount will be held temporarily and the actual fee will be adjusted based on energy consumed.
EV Charging Service Fees at DEWA Stations
Below are the applicable deposits, delivery charges and per-kWh consumption rates for EV charging.
For Registered Customers
- Security Deposit: Individual/Business: AED 500 | Government: Exempted
- Delivery Charges: AED 20 (VAT applicable)
- Consumption Fees: The fees vary as per the types of DEWA EV Green Chargers being used. For AC charging AED 0.70/kWh + VAT | For DC charging: AED 1.20/kWh + VAT
For Guest Users
- Fees are based on actual energy consumption.
- Users select an estimated charging package upfront and the final amount is adjusted after charging completion.
How to Activate Your DEWA EV Account
DEWA’s EV charging service is designed to cater to a wide range of users, including individual customers (both locals and expatriates), businesses that operate EV fleets and guest users who may not have a registered account. DEWA offers multiple ways to register and activate your EV account. Below are the available options:
Through RTA Integration
- Once your EV is registered with the Road and Transport Authority, DEWA automatically sends a welcome notification.
- This includes your EV account details, the required security deposit, EV Green Charger card details, a payment link and charging instructions.
- After you pay the deposit and delivery fees, your DEWA EV account is activated.
Through the DubaiNow App
- Log in to the DubaiNow App using UAE Pass.
- Select ‘Driving’, then go to ‘EV Registration and Charging’ and choose ‘Create New EV.’
- Fill out the required details and pay the security deposit (if applicable) along with the EV Green Charger card delivery fees.
- You’ll receive a receipt, followed by an on-screen confirmation with a reference number.
- Your DEWA EV account will then be activated and you’ll receive an acknowledgement message with your account details and charging instructions.
Through DEWA’s Digital Channels
- Log in with UAE Pass or DEWA ID.
- Select ‘EV Account & Charging Card Management’ and click ‘Create EV Account.’
- Provide the required information and pay the security deposit (if applicable) and EV Green Charger card delivery fees.
- You’ll receive a receipt and an on-screen confirmation with your reference number and next steps.
- Once completed, your DEWA EV account will be activated and you’ll get an acknowledgement message with all details and charging instructions.
Through DEWA’s Customer Care Centre (IVR)
- This option is available only for EVs already registered with RTA.
- Call DEWA’s Customer Care Centre IVR helpline and select ‘EV Account & Charging Card Management’ → ‘Create EV Account.’
- Complete the verification process and provide the necessary details.
- A payment link will be sent to you for the deposit and delivery fees.
- Once payment is made, your DEWA EV account will be activated and you’ll receive a confirmation message with your account details, charging instructions and a tracking link.
Card Delivery & Activation
- Registered Customers: Charging can begin within 1 hour of completing registration via QR code.
- EV Green Charger Card: Delivered within 3 working days of registration.
- Guest Users: Can start charging immediately after scanning the QR code and completing the payment process.
Charging & Billing
- Registered Users: Locate stations via DEWA or DubaiNow App, initiate charging via app, QR code or card and track session progress. Fees are added to your DEWA Green Bill.
- Guest Users: Scan QR code, verify details, pay and charge. An invoice is emailed after session completion.
FAQs
What is DEWA EV Green Charger service?
The DEWA EV Green Charger service is the Dubai Electricity and Water Authority’s network of electric vehicle charging stations across the emirate. It allows both registered users and guest users to charge their EVs quickly and conveniently.
How do I charge my electric car at DEWA stations?
You can charge your EV by scanning the QR code at the station using the DEWA Smart App or your phone’s camera. Registered users can also use the official DEWA Green Charger Card to start charging.
Where can I find DEWA EV charging stations in Dubai?
DEWA’s EV Green Charger stations are spread across Dubai, including shopping centres, petrol stations, government offices and public places. DEWA EV Green Charger locations can be viewed on the website or Smart App. Besides, you can also enjoy a private EV home charging facility to avoid a long wait.
How many DEWA EV charging points are in Dubai?
DEWA has installed more than 400 Green Charger stations with over 740 charging points across Dubai and the network continues to expand. Most of these stations are equipped with smart EV charging technology, providing a hassle-free experience.
DEWA’s EV charging service ensures that both registered customers and guest users have seamless access to reliable charging facilities across Dubai. Whether you own an EV and have a dedicated DEWA account or you are a guest user, the system is designed to be fast, flexible and user-friendly. With transparent fees, multiple access methods and round-the-clock availability, the service supports Dubai’s vision of becoming a global leader in clean energy and sustainable mobility.
If you’re planning to switch to an electric vehicle, browse the wide selection of used electric cars for sale in the UAE. Choose the model that best matches your lifestyle and driving needs.
Stay tuned to the UAE’s top auto blog to know more about DEWA’s EV Green Charger Initiative.
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