Paying utility bills in Dubai has become increasingly convenient with multiple channels offering accessibility and ease. From traditional transactions to digital transfers, residents can choose the method that best suits their needs. While DEWA combines water and electricity bills into a single payment, gas bills are managed separately through dedicated providers.
Ways to Pay Utility Bills in Dubai
Residents in Dubai have a wide range of options to pay their DEWA bills. Available payment channels offered by DEWA Smart App include:
DEWA Smart App
The DEWA Smart App provides residents with multiple channels to pay their utility bills, each with its own transaction limits and charges:
- Debit or Credit Card offers a maximum payment limit of AED 750,000 per transaction
- Apple Pay & Samsung Pay have a maximum payment limit of AED 500,000 per transaction.
- Customers using Noqodi Net Banking will be charged AED 5+VAT for payments exceeding AED 25,000 and AED 20+VAT for payments exceeding AED 75,000.
- For Noqodi e-Wallet, the charges are: AED 1+VAT for payments above AED 100 and AED 3+VAT for payments above AED 200.
- The UAE Payment Gateway System (UAEPGS) redirects customers to their bank account for payment via internet banking, allowing a maximum payment of AED 500,000.
DEWA Website
The official DEWA website also serves as a convenient online bill payment method in Dubai. It offers multiple payment options, with the same transaction limits and charges as those available on the DEWA Smart App.
Empay UAE Application
The Empay UAE App (Android | iOS | HarmonyOS) allows residents to pay DEWA bills in Dubai through credit cards, debit cards and bank transfer.
DubaiNow
Similar to the Empay UAE App, customers can also use DubaiNow bill payment services, which support credit and debit cards, Apple Pay, Auto Pay and the Noqodi Wallet.
EasyPay
The EasyPay service allows customers to settle different types of bills, including Green Bill, Green Charger, Estimate, Port Sale, KW Invoice and General Services. The payments can be made through the following options:
- Credit or Debit Cards
- Apple Pay
- Samsung Pay
- Noqodi Net Banking: AED 5+VAT for payments above AED 25,000 and AED 20+VAT for payments above AED 75,000.
- Noqodi e-Wallet: AED 1+VAT for payments above AED 100 and AED 3+VAT for payments above AED 200.
Auto Pay
Paying utility bills through AutoPay in Dubai is one of the most convenient options, as the amount is deducted automatically from the customer’s bank account. However, when using the service via the DubaiNow app by Digital Dubai Authority, customers must select a specific date and amount for the automatic deduction. The list of partner banks offering the automatic deduction is as follows:
- Abu Dhabi Commercial Bank (ADCB)
- Abu Dhabi Islamic Bank (ADIB)
- Ajman Bank
- Arab Bank
- Commercial Bank of Dubai (CBD)
- Dubai Islamic Bank (DIB)
- Emirates NBD (Online Payment)
- First Abu Dhabi Bank (FAB)
- Habib Bank AG
- Al Hilal Bank
- HSBC Bank
- Mashreq Bank (MSQ)
- HSBC Bank – Middle East
- National Bank of Fujairah (NBF)
- National Bank of Umm Al Quwain (NBQ)
- RAKBANK
- Sharjah Islamic Bank (SIB)
- Standard Chartered Bank (SCB)
- United Arab Bank
- Emirates Islamic Bank
Etisalat
Etisalat bill payment options include cash deposit machines located across the country. In addition, the e& money mobile app offers a convenient option for digital transfers.
Tayseer
The Tayseer Dubai allows multi-account bill payment through cash and cheques from all banks. To avail of Tayseer’s services, follow these steps:
- Step 1: Generate a reference number with the required bank details on the DEWA website or Smart App.
- Step 2: Use the reference number to pay via Emirates NBD cheque deposit machines or through bank transfers.
Note: Any payments through cheque will be credited to the account’s subject to realisation.
Banks
Bill payment channels in Dubai also include a wide range of banks, listed below:
- Abu Dhabi Commercial Bank (ADCB)
- Abu Dhabi Islamic Bank (ADIB)
- Ajman Bank
- Arab Bank
- Al Maryah Community Bank
- Commercial Bank of Dubai (CBD)
- Dubai Islamic Bank (DIB)
- ENBD CDM (Chq only)
- Emirates NBD (Online Payment)
- Emirates Islamic Bank
- First Abu Dhabi Bank (FAB)
- Habib Bank AG
- Al Hilal Bank
- HSBC Bank
- Mashreq Bank (MSQ)
- Al Masraf Bank
- National Bank of Fujairah (NBF)
- National Bank of Umm Al Quwain (NBQ)
- RAKBANK
- Sharjah Islamic Bank (SIB)
- Standard Chartered Bank (SCB)
- United Arab Bank
ENOC/EPPCO Petrol Stations
Customers can pay their DEWA bill through ENOC and EPPCO service stations by using bill payment kiosks.
Cash/Cheque Deposit Machines
Cash and cheque deposit machines of Emirates NBD and Emirates Islamic Bank, available across Dubai and at DEWA Customer Happiness Centres, can be used to pay bills.
Ways to Pay the Gas Bill in Dubai
Gas bill payment methods in Dubai vary depending on the service provider. Below are the details of some major gas suppliers in the city and the options they offer for bill payment.
Emirates Gas
Emirates Gas allows customers to pay bills online through its website, via bank transfer or by visiting customer centres. For bank transfers, customers can use the bank details provided below.
| Bank Details | Payment in AED | Payment in USD |
| Bank Name | Emirates NBD PJSC | Emirates NBD PJSC |
| Branch | Main Branch, Deira | Main Branch, Deira |
| P.O. Box | 777, Dubai, UAE | 777, Dubai, UAE |
| Swift Code | EBILAEAD | EBILAEAD |
| Account No. | 1011005510101 | 1021005510102 |
| IBAN | AE460260001011005510101 | AE540260001021005510102 |
The Emirates Gas service centres are located in the following areas:
SERGAS
Residents with a SERGAS gas connection can pay their bills through the website, mobile app, bank transfer, payment kiosks, SERGAS bill collectors or by visiting the company’s office.
Lootah BCGAS
Customers of Lootah BCGAS can pay their gas bills in Dubai through the following methods:
- Online Payment: Register for an LBCG Gas Account and pay the bill using a credit card.
- Customer Service Centre: Visit the service centre in Deira, Dubai to pay the bill in cash.
- Al Ansari Exchange: Provide your LBCG Gas Account Number at any branch and complete the payment
- Bank Transfer: Pay online by transferring funds from your bank account to Lootah BCGAS, or deposit at any Dubai Islamic Bank branch via ATM or over the counter
- MBME Kiosks: Use MBME kiosks available across the UAE (in malls and public places), select the LBCG option, enter your customer number and complete the payment
FAQs
Where can I pay DEWA bills in person in Dubai?
You can pay at DEWA Customer Happiness Centres, ENBD and Emirates Islamic Bank CDMs, and payment kiosks at ENOC/EPPCO service stations.
Can I pay DEWA bills at ATMs or through phone banking?
Yes, many banks in Dubai support DEWA bill payments via ATMs and phone banking services.
Is it possible to pay DEWA bills using WhatsApp or SMS services?
Currently, DEWA does not offer bill payment through WhatsApp or SMS.
These are different bill payment channels in Dubai. The variety of bill payment channels ensures that residents can settle their dues conveniently. Timely payments are essential, as delays can lead to service disconnections and, in some cases, legal consequences. Moreover, properties with outstanding utility bills cannot be sold until the dues are cleared. For this reason, whether you are considering a property for sale in Dubai or looking for a rental property in the city, it is always advisable to request a DEWA clearance certificate from the owner to avoid any complications.
If you are a homeowner, here’s how to request a DEWA clearance certificate before initiating the property selling process.
Stay connected with dubizzle’s property blog to learn different ways of government bill payments in Dubai.
