TAQA Distribution oversees the water and electricity supply in the capital. The company offers a myriad of services to the residents of Abu Dhabi that add to a comfortable lifestyle. These include providing a new electricity and water supply and their suspension services.
Temporary TAQA Distribution disconnection in Abu Dhabi allows residents to suspend their electricity and water services for a designated period, offering flexibility for various circumstances. Let’s go through the details of these disconnection services and their requirements.
How to Apply For TAQA Service’s Temporary Disconnection
Temporary TAQA Distribution disconnection in Abu Dhabi is utilised for various purposes. Common examples include going on extended vacations, undergoing home renovations or experiencing temporary relocations. Besides, customers can mitigate costs associated with unused services, contributing to efficient resource management.
The process for disconnecting services is as straightforward as setting up an electricity connection in Abu Dhabi. You can apply for these services both online and onsite.
Here are the steps for a TAQA service suspension in Abu Dhabi. For both water and electricity disconnection, the process steps and required documents remain the same.
SERVICE OVERVIEW
This service facilitates the temporary suspension of the water/electricity supply for maintenance, modifications or other specified reasons. The eligible beneficiary categories for this service encompass commercial, industrial, agricultural, governmental and residential properties in Abu Dhabi. Moreover, the services allow users in these sectors to interrupt their water/electricity services temporarily when required for specific operational or maintenance needs.
SERVICE CHANNELS
Customers can apply for a temporary TAQA utility disconnection process online or via traditional service channels. These include:
- Service centres
- Contact centres
REQUIRED DOCUMENTS
Here are the document requirements for a TAQA disconnection:
- The property’s owner must send an official letter to the ADDC about either disconnecting or reconnecting the water/electricity services. Important details to be included in the letter are where the disconnection or reconnection is needed, reasons and shop drawings for more information.
- An ADDC-approved certificate of competency should be provided to the Operation & Maintenance Engineer.
PROCESS STEPS
- Submit the application and required documents for processing.
- Open the application in the system for further review and action.
- Curate a field activity to assess the connection type, ensuring accurate information.
- Generate a work order based on the assessment and application details.
- Plan and implement the disconnection process, including the closure of the relevant valve. (for water supply disconnection)
- For electricity disconnection, perform an inspection for high-voltage situations.
- Close the application to complete the disconnection procedure.
The service process time is three working days for water supply disconnection. As for temporary electricity disconnection, the process time is nine working days. However, the mentioned nine working days exclude the time required for the client to carry out their part of the work.
SERVICE FEES
There are no required fees for a temporary disconnection in Abu Dhabi.
Apart from the above-mentioned services, users can temporarily remove their electricity metre in Abu Dhabi. Here’s how.
How to Apply for Temporary Electricity Metre Removal
This service removes temporary electric metres after the construction projects on lands with temporary plans from the Abu Dhabi Municipality are completed. Contractors and property consultants need to submit applications and collect insurance after closing the account by visiting company branches as per agreements and procedures.
In addition, this service is available for residential, industrial, agricultural, governmental and commercial properties in Abu Dhabi.
Here are the steps and requirements of this service.
SERVICE CHANNELS
Users can apply for this service through the TAQA Distribution service centres or contact centres.
REQUIRED DOCUMENTS
The documents required for the service are as follows:
- In case of a temporary line, a letter from the contractor is required.
- A copy of the Emirate’s ID of the owner.
- Land plan
PROCESS STEPS
To temporarily remove an electricity metre in your house in Abu Dhabi, follow the instructions mentioned below.
- Fill in the application and submit the required documents.
- Review the request by competent staff to ensure accuracy and completeness.
- Generate a field activity for the metre removal, specifying the necessary details for the task.
- Issue a work order to disconnect the cable from the feeding source, indicating the required steps for the disconnection process.
- Completion of the metre removal procedure and close it.
SERVICE FEES
The service is free of charge.
FAQs
How can I cancel my TAQA Distribution account in Abu Dhabi?
You can close an account online via the official website of TAQA Distribution or visit their branch in person. Additionally, you can call them on 800 2332 for any queries. The cancellation process takes about 2 to 4 days.
How can I check my ADDC bills?
TAQA Distribution has introduced the Green Bill initiative in Abu Dhabi which is an electronic bill version. You can check it via SMS, e-mail or the TAQADistribution Mobile App.
How do I find my TAQA Distribution account number?
You can find the account number in your bill’s ‘Customer Details’ section.
This wraps our quick guide on temporary TAQA Distribution disconnection in Abu Dhabi for water and electricity services. These services allow customers to manage their utility needs efficiently, allowing for temporary disconnection during specific circumstances such as renovations or project completion.
You can go through these TAQA Distribution FAQs for information on its other services. These queries will help you in setting up water and electricity connections if you plan to buy an apartment in Abu Dhabi.
For more on different utility services and their details, keep reading dubizzle’s real estate blog.
