The Abu Dhabi Distribution Company regulates the water and electricity connection network in the capital of the Emirates. The authority offers a host of services for tenants and property owners including bill payments and account registration. ADDC has a vast network of services for the convenience of residents. That said, we have gathered the Abu Dhabi Distribution Company ADDC FAQs to explain their services and processes.
Frequently Asked Questions About Abu Dhabi Distribution Company
Here are the most-sought ADDC FAQs. Let’s go through them.
WHAT IS ADDC?
Abu Dhabi Distribution Company (ADDC) is among the leading government companies providing electricity and water in the capital. The leading authority is a subsidiary of Abu Dhabi National Energy Company. ADDC oversees a robust distribution network of 600,000 service points in the Abu Dhabi and Al Dahfra regions.
WHAT ARE THE SERVICES OF ADDC?
The ADDC provides several services to the residents. They are as follows:
- Electricity services connection and extension
- Water services connection
- Removal and transfer of electricity services
- Management of bills and accounts
- Water tanker registration
- Certificates
- Customer care
- EV charging points
HOW DO I ACTIVATE MY ADDC ACCOUNT?
You can register and activate your ADDC account online using the Tawtheeq platform. Your details for the Tawtheeq registration will be used automatically for ADDC. An account under the same name in the tenancy contract will be created and you will receive your first bill in a month.
Owner-occupiers are required to make a separate application for registration. The ADDC account can be easily set up through the official ADDC website or you can visit their office branches. Also, tenants living in areas that aren’t covered by Tawtheeq are required to submit a move-in application before moving to avail the services.
WHAT ARE THE DOCUMENTS REQUIRED FOR ADDC ACCOUNT REGISTRATION?
To register the ADDC account, the following documents are required:
For tenants:
- Emirates ID
- Passport – visa pages and ID
- Family book (for nationals of the UAE)
- Tenancy contract
- Former Account Closing Letter for the property you will move into
For owners:
- Emirates ID
- Passport – visa pages and ID
- Family book (for nationals of the UAE)
- Former Account Closing Letter for the property you will move into
- A copy of the site plan or premise ownership deed. It must be issued and verified by Abu Dhabi Municipality.
Note: When the former ADDC account for your last property was closed, the Account Closing Letter (formerly known as Clearance Certificate) would be issued by the authority. A copy of the letter can be obtained from the landlord.
HOW TO CHECK/INITIATE ADDC BILLS?
It is quite easy to check an ADDC bill. The company has introduced the Green Bill initiative. It is the electronic version of the electricity/water bill and can be checked online through the ADDC mobile app, official website, SMS or email.
HOW TO PAY ADDC BILLS?
The residents are offered several options for the payment of ADDC bills. These modes of payment include:
- Online Payment: The user can easily pay the bill online through their ADDC account. Log into the official website and log into your account. Enter the card details for bill payment. The process will be completed in a few moments.
- Set up Autopay: For GCC-issued debit and credit cards, the user can set up Autopay. A selected date of the month will be scheduled for paying the bill automatically.
- ADDC Mobile App: The ADDC Mobile App (iOS | Andriod) is another convenient mode of payment. The app provides important details including billing and consumption.
- Pay through phone call: Customers can also pay their bills by calling 800 2332. They must have their account and credit card details at hand.
- Direct Debit Card: Due to the collaboration of the ADDC and the Central Bank of the UAE, customers can set up a debit card service to pay their monthly bills. The service requires the customer’s bank details and the amount will be debited monthly. The service can be availed by registering through the website, app or customer centres.
WHAT ARE THE ALTERNATE PAYMENT CHANNELS FOR ADDC?
Customers can also pay their bills through these alternate payment channels:
- MBME kiosks spread throughout the Emirates
- ATMs
- Internet banking/ telephone
- One Prepay at the nearest grocery store/ supermarket
- TAMM portal account
- Exchange partners of ADDC in the UAE. They include Al Ansari Exchange, Al Fardan Exchange, Lulu International Exchange, index Exchange and Lari Exchange.
HOW TO INFORM AN ADDC MOVE OUT?
- When you decide to move out of the rented property, your ADDC account for the current property will be closed.
- Visit the customer care centre or inform the authority about your move-out through a phone call or online.
- Inform your preferred date of moving and your final bill be prepared.
- After the bill payment is cleared, you will attain an Account Closing Letter.
HOW TO TRANSFER MY ADDC ACCOUNT?
To transfer your ADDC account, the following documents are required:
- An assignment letter to the contractor
- A certificate of competency attained from the contractor
- To transfer electrical services, an undertaking from the contractor is needed which will then be approved by the ADDC.
The process to transfer the ADDC account is as follows:
- The quotation issued by ADDC must be approved.
- The service transfer request must be initiated.
- Await the application review.
- The municipality proposition must be approved.
- The electrical service must be transferred.
- Close the application.
This service is free of charge.
HOW DO I CLAIM MY DEPOSIT FROM ADDC?
After the final bill is paid during the move-out process, your refund will be deposited into your account. In case of a credit in your account, the whole amount will be refunded. However, for the debit balance, the deposit will be used to pay the bill and the remaining amount will be refunded.
WHAT IS ADDC EV CHARGING TARIFF AND HOW DO I AVAIL IT?
The EV charging tariff by the ADDC came into effect in August 2021. The tariff has added to the benefits of apartments with EV charging. For all EV owners, the monthly fee is AED 92 until the installation of the metre. After the metre is installed, the bill will be based on the charge consumption.
A single metre and charger can be used for more than one EV. Also, all EV owners must register their EV chargers.
HOW CAN I SAVE MONEY ON MY ADDC BILL?
To keep your bills to a minimum, you can follow these steps to save energy.
- Get the air-conditioning services regularly, and maintain a temperature of 24 degrees Celsius. If your AC is not working properly, the AC repair companies in Abu Dhabi offer maintenance services that you can avail.
- Turn on the water heater only when in use and install time switches.
- Turn off the lights when not in use. Install LED or CFL lighting to reduce the bill.
- Make use of electrical appliances such as freezers, fridges or ovens to save energy.
All in all, these are the Abu Dhabi Distribution Company ADDC FAQs. When buying or renting a property in Abu Dhabi, these FAQs will help you understand the process of getting water and electricity connections in the city. For any further queries, you can visit ADDC’s official website or their customer services.
Stay tuned to dubizzle’s real estate blog for more on services from different Emirates authorities.
