Dubai, the ‘City of Gold’ boasts a state-of-the-art infrastructure. The emirate stands tall as an esteemed tourist and investment destination. Additionally, Dubai adheres to modern sustainable methods to ensure the preservation of the environment. The Dubai Electricity and Water Authority EV account and charging card is a landmark development in this regard. The initiative helps individuals easily charge their vehicles and trim down the charging costs. We will do a detailed overview of EV account & charging card management in Dubai. This will help individuals better understand and avail the facility.
EV Account & Charging Card Management in Dubai
DEWA works relentlessly to ensure hassle-free processes for the residents of Dubai. Additionally, the leading authority emphasises sustainable development. For instance, the DEWA green chargers and finance services for EVs are some landmark initiatives by the authority.
The DEWA account management provides an array of services including the following:
- Create a new EV account with DEWA
- Issue new EV Green Charger Card
- Replace damaged/lost EV Green Charger Card
- Deactivate EV charging account with DEWA
Let’s go through the EV account management in Dubai process.
SERVICE REQUIREMENTS
The required documents for EV Account & Charging Card Management in Dubai are as follows:
CREATE EV ACCOUNT
For vehicles registered outside Dubai, the following documents are required:
- Individuals – Vehicle licence, Emirates ID or copy of passport for GCC/Investors.
- Business – Vehicle licence and company trade licence
- Government/ Semi-Government – Vehicle licence
For vehicles registered in Dubai, no documents are required because of their availability and RTA integration.
DEACTIVATE EV ACCOUNT
Applicants should relay the settling amount of the final bill (if any).
SERVICE STEPS AND PROCEDURES
The service steps to manage EV charging card in Dubai are as follows:
CREATE NEW ACCOUNT
- DEWA Customers – Login to the DEWA website or DEWA smart app with DEWA ID or UAE Pass.
- Non-DEWA Customers – Create an account on the DEWA website or DEWA smart app with DEWA ID or UAE Pass.
- The individual applies for the creation of an EV account.
- The applicant receives application status via SMS or email.
- The customer receives the Green Charger Card via courier service within 3 working days of account creation.
Customers can also use the QR code to charge the vehicle after logging into the smart app using their credentials.
REPLACE EV CARDS
- The individual logs into the DEWA website or DEWA smart app using the DEWA ID or UAE pass.
- Apply for the replacement of the Green Charger Card.
- Pay the outstanding amounts (if any).
- The applicant receives the card via courier service within 3 working days after applying for this service.
DEACTIVATE EV ACCOUNT
- The customer logs into the DEWA website or smart app using the DEWA ID or UAE pass.
- Pay the outstanding charges (if any).
- Apply for EV account deactivation.
- The customer receives application status via email or SMS.
- Issuance of final bill.
- Closing of account.
- Payment of final bill (if any).
- Refund of security deposit (if any).
SERVICE FEES
The fee details of the DEWA EV charging card in Dubai are as follows:
For New Account Creation
- Security deposit – AED 500 – Applicable to individuals (non-commercial) and businesses (commercial). However, the government is exempted from this deposit.
- Delivery charges – AED 20 – Applicable to individuals (non-commercial), businesses (commercial) and government.
- Consumption fees – AED 38 FILS per kWh + fuel surcharge per kWh + VAT – Applicable to individuals (non-commercial), businesses (commercial) and government.
For EV Card Replacement
- Replacement cost – AED 200
- Delivery charges – AED 20
These apply to all segments.
Deactivate DEWA EV ACCOUNT
No applicable charges.
SERVICE CHANNELS
The services for green cards for DEWA EV green chargers can be accessed through the following channels:
- DEWA smart app and DEWA official website (24/7).
- DEWA customer care centre – (IVR) 04-6019999, service available through voice response. Additionally, it can only be used for account creation and deactivation.
- RTA
SERVICE DELIVERY TIME
3 working days.
Be sure to read the service terms and conditions to ensure a hassle-free process.
FAQs
What is The Electric Vehicle (EV) Green Charger in Dubai?
The EV green charger is an initiative to promote green mobility. The vast network provides charging options to EV owners. Moreover, this is a step toward making Dubai the smartest and happiest city in the world.
Can I Discontinue the Charging Process Before it is Complete?
Yes, you can stop the process at any time. However, be sure to follow the instructions on the charging portal.
Does DEWA Promote Sustainable Living?
DEWA strongly emphasises sustainable living. There are numerous initiatives in place. For instance, DEWA’s ideal home initiative and sustainable living initiative among others. Moreover, the authority has launched green cards to prompt eco-friendly mobility.
There you have it, everything to know about the EV Account & Charging Card Management in Dubai. The leading authority continues to promote sustainability in the emirate. The DEWA smart home initiative and network of green chargers are some shining examples of the authority’s focus on the preservation of the environment.
Check out sustainable city projects in the UAE to see some landmark developments in the emirate. Moreover, browse through these new projects in Dubai and discover some amazing smart living developments in the city.
Stay connected with dubizzle’s property blog to learn about the Dubai EV charging network, account management and more.
