- Required Documents
- How to Apply Electricity Connections
- Fees
- Service Time
- Tips
- Common Issues and Solutions
- FAQs
Relocating to Dubai or establishing a new business in the emirate involves multiple steps and obtaining an electricity connection is one of the most crucial. Whether you’re moving into a new home or establishing a commercial enterprise, understanding the process for connecting to the Dubai Electricity and Water Authority (DEWA) can help ensure a smooth transition. Let’s delve into the details of everything you need to know—from required documents and fees to the step-by-step process of getting electricity connections in Dubai.
Understanding DEWA
DEWA is the primary utility provider in Dubai, handling the generation, distribution and sale of electricity and water across the Emirate. Connecting to DEWA’s services ensures you have a reliable supply of both essential utilities. DEWA’s commitment to sustainability also includes initiatives like the Shams Dubai project, which encourages the use of solar-powered homes and various energy conservation campaigns.
Required Documents
Ensure you have the following documents required for electricity connections in Dubai:
- A valid Emirates ID
- Your premises are located within DEWA’s service area
- No outstanding debts with DEWA
Additionally, make sure you have a valid Ejari number, a tenancy contract or title deed and any other relevant documents required for your specific situation.
Steps to Apply for Electricity Connections in Dubai
The process for obtaining an electricity connection from DEWA involves several key steps:
Step 1: Application Submission: Start by submitting a completed application form, either online through DEWA mobile app or service portal or in person at one of their customer happiness centres.
Step 2: Document Requirements: Prepare and gather the aforementioned documents along with the following ones:
- A completed application form
- No Objection Certificate (NOC) from the developer or landlord (if applicable)
- Trade licence (for businesses)
- Passport copies of all property owners
- Connection charges fee
Step 3: Site Inspection: DEWA will conduct a site inspection to assess the connection requirements and ensure all information is accurate.
Step 4: Payment and Contract: Pay the required fees, which include a non-refundable application fee and a connection fee.
Step 5: Sign an Agreement: You will also need to sign a connection agreement outlining the terms and conditions. This contract is legally binding, so it’s important to understand all the terms before signing.
Step 6: Installation and Activation: DEWA will install the necessary equipment, such as metres and service drops and activate the service. You will receive your account number and metre reading details once the installation is complete. In case you haven’t opened a DEWA account, here is how you can open it.
Step 7: Service Activation: DEWA activates your service and provides your account information. Typically, your electricity and water connection will be activated within 15 working hours after the installation.
Fee Structure
The cost of connecting to DEWA’s electricity network includes several fees:
- Connection Fee: Varies based on the type of connection (e.g., single-phase or three-phase) and the voltage level
- Deposit: AED 2,000 for residential properties, AED 4,000 for villas; refundable upon disconnection
- Installation Fee: AED 500
- Monthly Meter Rental: AED 35
- Activation Charges: AED 100 to AED 300 (depending on the metre size)
- Registration Fee: AED 10
- Knowledge Fee: AED 10
- Innovation Fee: AED 10
Service Time
The service time for electrical design and connection approvals is:
LV Design Approval
- 1-150 kW Loads: 1 working day
- 151-400 kW Loads: 2 working days
- 401 kW and above Loads: 3 working days
Issuance of Connection Cost
- Al Namoos Project (1-150 kW): 1 working day
- All Other Projects: 3 working days
LV Inspection
- Completed within 1 working day from the date of submission.
HV Substation Services
- Location & Size Approval: 3 working days
- Inspection: Completed within 1 working day from the date of submission
Key Tips for a Smooth Electricity Connection in Dubai
To ensure a smooth process:
- Double-Check Documents: Verify all documents are correct and valid.
- Ensure Ejari Validity: Confirm that your Ejari number is current.
- Prompt Payment: Pay all fees on time to avoid delays.
- Follow Up: If you don’t receive confirmation, follow up with DEWA.
Once you get a connection, follow these tips to reduce your DEWA Bill.
Common Issues and Solutions
While DEWA strives for a smooth process, some issues might arise:
- Delayed Activation: Ensure all documents and fees are correctly submitted and follow up with DEWA if necessary.
- Incorrect Details: Double-check the application for accuracy before submission.
- Payment Problems: Contact DEWA support for assistance.
Customer Support
For any queries or assistance, DEWA offers several support channels:
- Phone: 800 363 (Customer Care) / 04-601-9999 (General)
- Email: customercare@dewa.gov.ae
- Live Chat: Available on DEWA’s website
You can also head to these DEWA Customer Happiness Centres in Dubai for a smooth experience.
FAQs
How can I get electricity in Dubai?
To get an electricity connection in Dubai, start by submitting a request through the DEWA website or app. You will also receive a notification number to track your application. Next, pay the required security deposit and activation fees.
How long will it take to get an electricity connection in Dubai?
Your electricity and water supply will be connected within 15 working hours.
Getting electricity connections in Dubai via DEWA is a straightforward process when you know what to expect. You can get the connection quickly by following these steps and ensuring you have all the required documentation and payments ready.
Whether you are planning to buy or rent an apartment in Dubai, understanding and utilising DEWA’s services will ensure a seamless transition and contribute to a more sustainable future.
Stay tuned to the dubizzle property blogs for more information on DEWA connections.
