Relocating within Dubai, whether for residential or commercial purposes, requires careful planning and coordination. Among the essential steps in the relocation process is the seamless transfer of electricity and water services to the new premises. The Dubai Electricity and Water Authority (DEWA), in collaboration with the Dubai Land Department (DLD), has made this process convenient through digital integration. Such integration ensures efficient service delivery in alignment with the issuance of a valid Ejari certificate. Here’s everything you need to know about how the transfer of electricity and water services in Dubai works, along with the required documents and fees.
What is the Move-To Electricity and Water Service in Dubai?
The Move-To electricity and water service in Dubai allows customers to transfer their electricity and water services within the emirate from one premise to another. This service is processed digitally through integration with the DLD and Ejari registration, making the process simple and efficient. It also includes the transfer of your security deposit from your old account to the new one, depending on the circumstances.
Who Can Use the Electricity and Water Connection Transfer Service in Dubai?
This service is available to:
- Individuals (Locals and Expats)
- Government and Semi-Government Entities
- Businesses
- Property Owners
- Tenants with valid Ejari
Required Documents
To initiate the Move-To request, you must have the following documents:
- Contract account number of your current (move-out) premises
- Move-out date
- Premise number of the new (move-in) location
- Valid Ejari number for the new location
- Valid tenancy contract (for free zone tenants)
- Trade License (for non-DED businesses)
- Title Deed (for property owners)
- Passport copy / Emirates ID (for GCC nationals or investors)
To complete the transfer of electricity and water services, all outstanding dues for the current premises must be cleared. Additionally, if the existing security deposit does not meet the required amount, you may be asked to pay the difference.
Steps to Transfer Water and Electricity When Moving in Dubai
Below is a step-by-step overview of the process to transfer your electricity and water services to new premises within Dubai.
- Clear all outstanding payments on your current DEWA account.
- Ensure your security deposit is sufficient for the new premises. If not, pay the difference.
- You can submit the Move-to request through:
- DEWA Digital Channels (App or Website)
- DEWA Customer Care Centre – IVR, if no balance or deposit change is required.
- You will receive a notification via SMS or email with a reference number to track your request.
- Electricity and water connections at the new premises will be completed within 15 working hours after payment.
- Disconnection from the old premises will occur within 24 working hours from the selected date.
- Upon settlement of the final bill, a clearance certificate for the previous premises will be issued and sent to your registered email address.
Service Charges
Below are the applicable fees for deactivating and activating electricity and water services when relocating to a new premises within Dubai.
Move-Out (Deactivation)
- AED 100 (small electricity meters)
- AED 300 (large electricity meters)
- AED 10 Knowledge Fee + AED 10 Innovation Fee
Move-In (Activation)
- AED 100 (small electricity meters)
- AED 300 (large electricity meters)
- AED 10 Registration + AED 10 Knowledge Fee + AED 10 Innovation Fee
Security Deposit
- AED 2,000 for flats
- AED 4,000 for villas
- Non-residential premises: based on consumption
- Owners get a refund only upon the sale of the property
How to Apply for Move-To Service for Utilities in Dubai
You can apply for the transfer of electricity and water services either online through DEWA’s digital platform or by phone using the IVR service. Here’s how:
Through DEWA Digital Channels
- Login via UAE Pass or DEWA ID.
- Select ‘Transfer of Electricity & Water (Move-To).’
- Enter the required details and documents.
- Set your deactivation date, input your Ejari number and pay dues.
- Submit and receive confirmation with the reference number.
Through DEWA IVR (Phone)
- Call DEWA Customer Care.
- Choose ‘Transfer of Electricity & Water.’
- Complete verification.
- Input account, deactivation date and Ejari number.
FAQs
Can I transfer my utility connections directly online?
Yes, you can transfer your utility connections directly online through DEWA’s digital channels.
What is the Move-To service for electricity and water in Dubai?
The Move-To service in Dubai allows easy digital transfer of electricity and water between premises, linked with Ejari and DLD.
Can I transfer my account if I have an outstanding balance?
You cannot complete the transfer (Move-to) if you have an outstanding balance on your current account.
DEWA’s streamlined digital process allows consumers to transfer utility services in Dubai with ease. The process is designed to ensure a smooth transition when moving between properties. With just a few steps, you can move your electricity and water services to your new premises quickly and efficiently.
If you are still looking for your next address, this could be the perfect time to explore your options. Explore these properties for sale in Dubai that offer a combination of comfort, convenience and long-term value.
Keep reading dubizzle’s property blog for more insights on DEWA services, moving procedures and smart tips for a smooth relocation.
Cover Image Credits: Shutterstock Image Contributor – fizkes
