- Requesting Electricity Network Modification from DEWA
- Important Considerations
- Contact Information
- FAQs
The Dubai Electricity and Water Authority (DEWA) is a government-owned utility that provides electricity and water services to Dubai’s residents. DEWA offers various services to meet the needs of its customers, including request for DEWA Electricity Network Modification. It allows registered contractors and consultants to request technical assistance for modifying the electricity network. Modifications can include tasks such as relocating meters, substations, or cables, among other things. Let’s go through the steps involved in requesting the service.
How to Request for DEWA Electricity Network Modification
To request for DEWA Electricity Network Modification, you’ll have to go through various steps. These involve:
1. Pre-Application Requirements
Before submitting a request, ensure you have all the necessary documents and information:
- Site Plan: A detailed site plan of the property.
- No Objection Certificates (NOCs): Any required NOCs from relevant authorities.
- Load Schedule: Detailed electrical load requirements.
- Schematic Diagrams: Electrical single-line diagrams and layout plans.
- Approvals: Any required approvals from Dubai Municipality or other regulatory bodies.
2. Application Submission
Log on to DEWA’s official website to submit your application through DEWA’s online portal or visit any of the DEWA customer service centre. You will need to provide:
- Details for Customers: Personal or business information, including Emirates ID or Trade Licence.
- Project Details: Provide essential information about the project and give specifics for the requested modification.
- Supporting Documents: Upload all pre-requisite documents in the specified format.
- Affection Plan: This is required only if the project is located in any of the Dubai free zone areas. Here is the difference between free zones and free hold areas.
- Site Layout Plan: The plan shows the proposed location (for KWH metre and substation relocation only)
3. Payment of Fees
There is no fee to request the service through DEWA’s portal – but the service itself is charged. The fee structure can vary depending on the nature and extent of the modification. If service charges are applicable payment can be made online through DEWA’s e-Pay services.
4. Technical Review and Site Inspection
DEWA’s technical team will review your application and the submitted documents. They might conduct a site inspection to assess the feasibility of the requested modifications. This process ensures that the modifications comply with DEWA’s standards and regulations.
5. Approval and Implementation
After the review and inspection, DEWA will provide approval if everything is in order. You will receive:
- Approval Letter: Official document confirming the approval of the network modification.
- Modification Plan: Detailed plan and schedule for the modification work.
6. Execution of Work
DEWA or its authorised contractors will carry out the modification work as per the approved plan. This might involve:
- Installation: Installing new equipment or upgrading existing infrastructure.
- Testing and Commissioning: Ensuring the new setup works correctly and safely.
- Final Inspection: A final check by DEWA to ensure everything complies with the required standards.
7. Completion and Handover
Once the modification work is completed, DEWA will hand over the modified network. You will receive:
- Completion Certificate: Confirming the successful modification of the network.
- Updated Documentation: Any updated plans or diagrams reflecting the changes made.
Important Considerations to Request for Electricity Network Modification From DEWA
The following are the important things to consider when requesting Electricity Network Modification.
- Timeline: Typically, the timeline for Network modification Estimate is within 10 working days.
- Compliance: Ensure all work is compliant with DEWA’s regulations to avoid delays or rejections.
- Communication: Stay in regular contact with DEWA to monitor progress and address any issues promptly.
Contact Information
For further assistance, you can contact DEWA through their customer service centres, call centre, or the official website. Here are the details:
- Customer Service Centres: Visit any DEWA customer service centre for in-person assistance.
- Call Centre: Contact DEWA’s 24/7 call center at 991 for electricity-related inquiries.
- Official Website: DEWA Website (www.dewa.gov.ae) for online services and detailed information.
By following these steps and ensuring all requirements are met, you can efficiently request and complete an Electricity Network Modification with DEWA. Those who don’t have an account, need to open a DEWA account first to request for electricity modification services.
FAQS
What is the first step to request an electricity network modification from DEWA?
To request for electricity modification from DEWA, gather all necessary documents, including the site plan, NOCs, load schedule and schematic diagrams.
How do I submit my application for an electricity network modification?
Submit your application through DEWA’s online portal or at a customer service centre.
Are there any fees involved in the application process?
No, there is no fee to request for the service, but the service is chargeable in different cases.
Who carries out the modification work?
DEWA or its authorised contractors will execute the modification work.
What does the execution of work involve?
It involves installing new equipment, testing and commissioning and a final inspection.
That is all about requesting electricity network modification. The various services offered by DEWA commit to providing uninterrupted power and water supply. A DEWA connection is necessary for those living in Dubai.
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