Moving to a new home comes with a long checklist, from packing and moving furniture, to changing your address and setting up utilities.You may also have utility services registered under your name, including an internet connection. To transfer your internet connection to your new home, you’ll have to follow a simple process given by your service provider.
Can You Transfer Your Internet Connection to a New Home?
The major telecom providers in the UAE, du and e&, allow customers to relocate their existing internet connections to their new home. For home internet services, du Home and Etisalat by e& are the units that offer relocation services. Transferring the internet connection is generally possible if the new home’s address is within the coverage area and supports fibre or existing infrastructure.
Conversely, if your internet connection does not provide services in the area of your new home’s location, you will have to cancel your existing internet connection and apply for a new one that is available in that area.
Process of Transferring Internet Connection
The transfer of internet connection is an essential step of your home moving checklist. It is an is an easy process that can be completed via the service provider’s website or mobile app. While exact steps may vary from service provider to service provider, the overall process remains consistent. You will have to:
- Submit a relocation request via the app, website or customer service of your internet service provider
- Provide the new address and required documentation
- Wait for eligibility and fibre availability confirmation
- Schedule technician visit (if required)
- Complete installation or activation at your new home
- Test connection after setup to check that everything is working properly
Internet Transfer with du and e&
Both du and e& follow a structured process to ensure smooth internet connection activation in your new home. These steps help transfer broadband to a new home with du internet.
du Home Internet Connection Transfer
The du Home internet service provider facilitates users to transfer internet connection via the website and mobile app. If you are using the website, follow these steps:
- Log in to ‘My Account’ on the relocation page. Fill out the form and provide the required documents. Once the form is complete, submit the request.
If you are using du Home mobile app (Android | Apple) follow these steps:
- Download the du Home app and log in. Navigate to the ‘Home Plan’ section and select the ‘Home Relocation Service’. Provide all the details and submit the form.
Once you have completed the process, a du Home agent will contact you within 24 hours. A technician’s visit will be scheduled based on availability. du Home may charge a relocation fee (usually around AED 100) from your next bill.
e& Internet Connection Transfer
With e&, internet connection can be moved to a new home using the mobile app (Android | Apple). Just download the app and log in to your account.
- Enter your new address.
- Select the ‘Move-out’ date.
- Select the date of the technician’s visit
- Submit request.
Once you have filled out all the details, the Etisalat service provider will visit your current location to disconnect the internet connection. After that, the technician will visit your new home for the reinstallation, as per the scheduled date. In case of any further queries, contact Etisalat at 800-101.
Internet Transfer Timelines in the UAE
Usually, internet connection relocation services, take
- 1 to 3 working days for confirmation
- 2 to 5 days for technician visit
Things to Consider Before Requesting an Internet Transfer
Before requesting to transfer your internet connection to a new home, check these key details:
- Coverage in your area: Make sure the existing internet connection is available in the new location you’re moving to.
- Ejari or tenancy contract: Mostly, service providers require your Ejari certificate or tenancy contract to confirm your new address.
- Proof of ownership: For homeowners, proof of home ownership (such as title deed or equivalent documents) may be required.
- Check current plan: Review your current plan to check minimum contract term, any relocation or installation fee, outstanding bills and early termination charges (if applicable).
- Property type and installation requirement: Internet setup may vary based on the property type. For example: apartments already have fibre-enabled infrastructure, especially in new buildings. Villas or standalone homes may require new fibre installation or a technician visit if the infrastructure is not already in place.
- Equipment compatibility: Check if your existing router and devices are compatible with the new location.
FAQs
Which are the top internet companies in the UAE?
The main home internet providers in the UAE are du and e&. Both offer fibre broadband and home relocation services across most residential communities.
Can I transfer internet connection when moving homes in the UAE?
Yes, most residents can transfer internet connection to a new home through their service provider, given the new address is within network coverage and installation is available.
What documents are needed for internet transfer?
Required documents usually include Emirates ID, Ejari or tenancy contract (or proof of ownership for homeowners) and your account details with the service provider.
Should I disconnect my internet before moving?
Yes, it is recommended to either transfer or formally cancel the internet connection before shifting to a new home. If you move out without disconnection, you may keep getting billed for the same. In most cases, it is better to request a relocation with your service provider instead of disconnecting the service entirely.
Should I disconnect my internet before moving?
Yes, it is recommended to disconnect your internet connections and other services prior to shifting from a home. If you move out without disconnection, there is a potential chance of services being exploited by others, and you will be liable to pay the bills.
Transferring your internet connection is generally simple if planned in advance. Proper coordination with your service provider helps with minimal disruptions during your move. A little preparation goes a long way to ensure a hassle-free move and uninterrupted internet connection in your new home.
Besides, those looking for that new location can explore these properties for sale in the UAE and select as per preference. As for those looking to rent, here are some properties for rent in the UAE.
Stay tuned to dubizzle’s property blog for more information on internet transfer.
