Moving to a new home isn’t just about moving the furniture anymore. As a resident of the UAE, you might have a number of connections on your name. Instead of applying for a new connection for the new place, you can transfer the existing ones. This holds true for the internet connection as well. To transfer your internet connection to your new home you have to follow a simple process as per the instructions of your service provider. Generally, two major internet service providers operate in the Emirates: Etisalat and du Home.
Let’s discuss the processes and charges required to transfer your internet connection to a new location.
Processes of Transferring Internet Connection
The transfer of internet connection is an essential step to include in your home moving checklist. The process is easy and can be completed via service provider’s website or mobile app. The process may slightly change from service provider to service provider, but core steps are the same.
Following are the steps involved in transferring your internet connection as per your service provider.
du Home Internet Connection Transfer
The du Home internet service provider facilitates users to transfer internet connection via the website and mobile app. If you are using a website, follow these steps:
- Log in to ‘My Account’ on the relocation page. Fill out the form and provide the required documents. Once the form is complete, submit the request.
Whereas, if you are using du Home mobile app (Android | Apple) follow these steps:
- Download the du Home app and log in. Navigate to the ‘Home Plan’ section and select the ‘Home Relocation Service’. Provide all the details and submit the form.
Once you have completed the process, the du Home agent will contact you within 24 hours. The agent will schedule the technician’s visit as per your convenience, keeping in view the availability of technicians. du Home will charge AED 100 from your next bill as an internet transfer fee.
Contact Information: For further details, you can contact du Home helpline 800155 (regular consumers) 800188 (business/commercial connections).
Etisalat Internet Connection Transfer
The Etisalat internet connection can be transferred using the mobile app (Android | Apple).
Download the app and log in to your account.
- Fill in the address of your new residence.
- Select the ‘Move-out’ date as per your convenience.
- Select the date of the technician’s visit and submit all the details.
Once you have filled out all the details, the Etisalat service provider will visit your current location to disconnect the internet connection. After that, the technician will visit your new home for the reinstallation, as per the scheduled date.
Contact Information: In case of any further queries, contact Etisalat at 800-101.
FAQs
Which are the top internet companies in the UAE?
There are a number of service providers that can facilitate you with an internet connection. However, among them, the most popular service providers are du Home and Etisalat.
How to get internet access in Dubai?
You can apply for internet services by physically visiting the service provider’s office or by requesting online. If you opt for Etisalat, register your account either on the web or app and select the ‘Etisalat’s Home Wireless’ option. Provide the required documents and fill in the form to get an instant Mi-Fi connection. The service will cost AED 199+VAT for 12 months.
The process is a little different if you choose du Home services. Open the device Wi-Fi and connect to the ‘WiFi UAE from du’. The redirect page will directly lead to the login page, sign up for your account, enter your mobile number and follow the instructions to gain internet access.
Should I disconnect my internet before moving?
Yes, it is recommended to disconnect your internet connections and other services prior to shifting from a home. If you move out without disconnection, there is a potential chance of services being exploited by others, and you will be liable to pay the bills.
This is all you need to know about transferring your internet connection. Shifting homes is a convenient process, but shifting regularly after a certain period can create a hassle for you. Therefore, it is recommended to check properties for rent in the UAE properly, prior to moving out. You may also need to read about tenancy contracts and other legalities involved in shifting your home.
Stay tuned to dubizzle’s property blog for more information on internet transfer.
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