- How to Use Smart Response
- Smart Response Service Requirements
- Smart Response Fees
- Smart Service Delivery Time
- FAQs
The Dubai Electricity & Water Authority (DEWA), has been providing hassle-free services to customers since 1992. With time, DEWA has integrated innovative and technologically advanced solutions to cater to increasing challenges. That said, DEWA has recently launched a Smart Response Program. The Smart Response system helps citizens register or track technical incidents related to electricity and water.
Let’s take a closer look at the Smart Response by DEWA and discuss its features and pros in detail.
DEWA Smart Response Program
DEWA Smart Response allows citizens to register their complaints conveniently. This program targets all the DEWA customers especially senior citizens, people of life support and people of determination. RTA, Dubai Police, Etisalat, Dubai Municipality and Civil Defense are the service partners of DEWA in this program.
Following are the complete details regarding the Smart Response.
How to Use DEWA Smart Response
You can use DEWA Smart Response through call or by visiting the official website.
Via Call
- Dial 991 to the DEWA Customer Care Centre
- Elaborate on your problem in detail, the agent will register your complaint
- The technical team will investigate and take necessary actions
- Once the issue is resolved, the notification will be closed.
Via Website
- Visit the official website of DEWA and navigate to the ‘Smart Response’
- Rammas, the DEWA’s virtual assistant will greet you and ask some basic questions
- Answer all the questions and register your complaint
- The technical team will resolve the issue and close the notification. You can also use the system to track the status of previous complaints.
Besides complaint registration, there are a lot of other services provided by the authority. Here is the complete list of DEWA services in Dubai.
Service Requirements
To avail of the Smart Response by DEWA, the customer must cater to the following requirements.
- Must have a customer account on the portal or on the DEWA mobile app
- Able to explain the location of the incident
- Know the type of service or incident that occurs
Smart Response Service Fee
The service charges will be incurred on the citizen as per the damages that need to be repaired. Mentioned below are some common types of repairs and the fees charged by DEWA.
Please remember that these charges are for electricity, in case of damage to the water lines, the responsible person will pay the whole amount.
| S.No | Service Name | Rate (AED) |
| 1 | Replacement of single cut-out | 165 |
| 2 | Replacement of blown fuse cut-out | 130 |
| 3 | Replacement of LV fuse at the substation | 150 |
| 4 | Replacement of LV fuse at mini-feeder pillar | 145 |
| 5 | Replacement of distribution board rewireable fuse | 130 |
| 6 | Replacement of single-phase energy metre (All Ratings) | 260 |
| 7 | Replacement of three-phase energy metre (<30-90A) | 330 |
| 8 | Replacement of three-phase energy metre (>30-90A) | 435 |
| 9 | Meter replacement of IMS Ele.;10-90A,1Ph,2W | 765 |
| 10 | Meter replacement of IMS Ele.;20-120A,3Ph,4W | 1190 |
| 11 | Meter replacement of IMS Ele.; 5A,LV-CT4W | 1365 |
| 12 | Current Transformer replacement | 520 |
| 13 | Current Transformer Kilowatt Hour metre replacement | 480 |
| 14 | Tripped breaker resetting | 130 |
| 15 | Load wire repairing | 130 |
| 16 | Substation opening and closing on customer’s demand | 95 |
| 17 | DEWA Supply on-customer request inspection | 135 |
| 18 | Supply disconnection on customer request | 95 |
| 19 | Restoring connections after competition of private work | 95 |
Smart Response Service Delivery Time
The Smart Response service delivery time varies according to the issue registered. However, minor notifications related to electricity are resolved within 2 hours. For major notifications, it takes 4 hours. For water, minor notifications take around 3 hours. Whereas, any major glitch can take up to 6 hours.
To avoid these issues frequently, it is suggested to opt for regular maintenance of your home. In case you have a tough working schedule, seek professional assistance from home maintenance companies in Dubai and other emirates to avoid the hassle.
FAQs
What is the full form of DEWA?
DEWA stands for Dubai Water & Electricity Authority.
How can I track DEWA incident complaints?
You can track DEWA incident complaints using the DEWA mobile app, or official website or by calling the call centre (991).
Why is my DEWA electricity bill so high?
Using electricity during peak hours generally results in higher electricity bills. Here are some tips to reduce DEWA bills in Dubai that you can opt for.
This was all about Smart Response by DEWA. The Smart Response is an innovative and latest system that helps citizens to fix electricity and water-related problems frequently. However, regular maintenance of wiring and pipelines can also help reduce these issues. That said, when renting or buying properties for sale in the UAE, make sure all the wires and fittings are properly maintained to avoid such problems.
If you own a home and are living in it, we have created a home maintenance checklist that can be used to exclude water and electricity concerns.
Stay tuned to dubizzle’s property blog for more information on home maintenance.
