FEWA (federal electricity and water authority), now known as Etihad water and electricity (EWE), is an official electricity and water supply company in the Northern Emirate UAE.
This entity handles the activation and supply of electricity and water to the Northern Emirates like Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain. One of the first things you should do when moving to a new property in the Northern Emirate is to activate water and power services through the FEWA account.
Here’s complete detail on how you create FEWA account.
Let’s take a look at how you can apply for FEWA online account activation of electricity and water in the Northern Emirate.
HOW TO CREATE A NEW FEWA (EWE) ACCOUNT IN THE NORTEHRN EMIRATE (MOVE-IN)
You can follow the procedure of FEWA account opening through their official website. In addition, you can also you can also apply for FEWA account activation for electricity and water by visiting their Customer Happiness Centers mentioned in the end.
If you are a new customer, there are two options for logging in
- Log in with UAE Pass
- Register yourself as a new user
To create/register a new FEWA (EWE) account, simply follow these steps:
- Click on the ‘Customer login’ option
- Go to the ‘Register’ option below
- Create an account by submitting the required information
- Click ‘Register’
- You will receive a 5-digit code through SMS
- A verification email will be sent to your registered email
After receiving a confirmation email, you can browse through the link given in the email and log in to your account.
- On the left side select the ‘E-service’ option
- Enter the 5-digit activation code
- Select ‘Activate’ after entering the code
- Your FEWA online service account is activated
REQUIRED DOCUMENTS
FOR CITIZENS (RESIDENTIAL)
- Copy of valid UAE ID card
- Copy of the family book (Khulasat Al Qaid)
- Title Deed (if any)
- Valid site plan
- Building Permit (upon submission of application)
- Completion certificate before connection of service
- Stamped Load Card by the electrical contractor (approved by EtihadWe)
- Etihad WE approved Land clearance certificate
- Etihad WE technical drawings (for electricity and water)
- Accreditation license copy of engineering consultant and electrical contractor.
FOR TENANT
- Emirates ID/Passport
- Tenancy contract approved from Municipality
FOR EXPATRIATES
- Copy of valid UAE ID card/Passport for non-residents in UAE only
- Title Deed (if any)
- Valid site plan
- Building Permit (upon submission of application)
- Completion certificate before connection of service
- NOC issued by the Civil Defense Department (submit before connection of service)
- Stamped Load Card by the electrical contractor (approved by EtihadWe)
- Land clearance certificates that were previously approved by EtihadWE
- EtihadWE approved technical drawings (for electricity and water)
- Accreditation license copy of engineering consultant and electrical contractor.
APPLY FOR FEWA (EWE) SERVICE ACTIVATION
After account activation, the next step is to apply for service activation for your new premise. You can apply by simply following the steps below:
- Go to Etihad water and electricity’s official website
- Go to ‘eServices’
- Enter your email address and password in a ‘Customer Login’ tab
- Enter secret question
- Click ‘Proceed’
- Under the eServices tab, click on ‘Apply for New Account
- Enter your details for service activation and click ‘Proceed’
- The next step is to fill out the ‘Service Activation Form’
- After completing the activation form, save the reference number given at the end.
You will receive a confirmation email or SMS for the service activation request.
You can track the status of activation by your Reference Number.
- Go to the same tab where you apply for a new account.
- Go to the ‘Services’ tab, click on ‘Follow up’
- Click on ‘Service Activation’ (Move-In)
- Enter your ‘Reference Number’
ACTIVATION CHARGES
Following are the activation charges of FEWA
FOR CITIZENS
Electricity Service Fees
- AED 300 per kVA
Water Service Fees
Meter type (mm)
- 15 mm- AED 2500
- 25 mm- AED 3000
- 50 mm- AED 10,000
- 80 mm and above- AED 20,000
FOR EXPATRIATES
Electricity Service Fees
- Up to 1000 kVA – AED 600 per kVA
- Above 1000 kVA – AED 600 per kVA
Water Service Fees
Meter type (mm)
- 15 mm- AED 2500
- 25 mm – AED 3000
- 50 mm – AED 10,000
- 80 mm and above – AED 20,000
Your supply of electricity and water will be activated within 20 working days after the submission of activation charges.
CONTACT FEWA (EWE)
You can contact FEWA through their customer happiness centres
- Head office number: 04 2315555
- Contact center : 8003392
- For electricity emergency: 991
- For water emergency: 992
- Website: www.etihadwe.ae
- Email: cs@etihadwe.aegov.ae
CUSTOMER HAPPINESS CENTERS
Center name: AJMAN CENTER
Phone number: 06 7111111
Email address: cs.ajm@EtihadWe.gov.ae
Center name: Umm Al Quain Center
Phone number: 06 7111402
Email address: cs.uaq@EtihadWe.gov.ae
Center name : AL NAKHEEL CENTER
Phone number: 07 2288444
Email: cs.rak@EtihadWe. gov.a
Timings: 7 am to 5 pm Sunday to Thursday
Center name: JAZEERA CENTER
Phone number: 07 2445793
Email: cs.rak@EtihadWe. gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: KHARRAN CENTER
Phone number: 07 2443629
Email: cs.rak@EtihadWe. gov.ae
Timings: 7 am to 5 pm Sunday to Thursday
Center name: AL RAMS CENTER
Phone number: 07 2663562
Email: cs.rak@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: GHALILA CENTER
Phone number: 07 2666346
Email: cs.rak@EtihadWe. gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: SHAM CENTER
Phone number: 07 2666721
Email: cs.rak@EtihadWe. gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: ADHEN CENTER
Phone number: 07 2585354
Email: cs.rak@EtihadWe. gov.ae
Timings: 7 am to 5 pm Sunday to Thursday
Center name : DIBBA AL FUJAIRAH CENTER
Phone number: 09 2444660
Email: cs.dib@EtihadWe.gov.ae
Timings: 7 am to 5 pm Sunday to Thursday
Center name: DEDNA CENTER
Phone number: 09 2445600
Email: cs.dib@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: DIBBA AL HISN CENTER
Phone number: 09 2444466
Email: cs.dib@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: AL FUJAIRAH CENTER
Phone number: 09 2222226
Email: cs.fuj@EtihadWe.gov.ae
Timings: 8 am to 1 pm Saturday and 7 am to 5 pm Sunday to Thursday
Center name: QIDFA CENTER
Phone number: 09 2361666
Email: cs.fuj@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: DHAUD CENTER
Phone number: 06 7111888
Email: cs.dhd@EtihadWe.gov.ae
Timings: 7 am to 5 pm Sunday to Thursday
Center name: AL MADAM CENTER
Phone number: 06 8821187
Email: cs.dhd@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: AL MANAMA CENTER
Phone number: 06 8827766
Email: cs.dhd@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center Name: MASAFI
Phone number: 09 2560939
Email: cs.dhd@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
Center name: AL MUNAI CENTER
Phone number: 04 8524499
Email: cs.dhd@EtihadWe.gov.ae
Timings: 7 am to 2 pm Sunday to Thursday
That brings us to the end of our in-depth details of opening the FEWA (EWE) account in the Northern Emirate. If you are interested in buying or renting a property in Sharjah or the other Northern Emirates, it is important to apply for the activation of electricity and water through FEWA (EWE).
Similarly, people who are relocating to Dubai have to open and activate the DEWA account for electricity and water activation.
Stay tuned to UAE’s leading property blog to learn more about moving in and living in UAE.
