All about Mollak System: Services, Registration & More

Dubai Land Department (DLD) has initiated many services and laws to regularise the real estate market in the Emirate. Besides, the authority’s regulatory arm, Real Estate Regulation Authority (RERA) initiates policies, rules, and laws to ease the real estate processes. Mollak System is one such initiative by DLD to govern and regulate jointly-owned properties.

Here are the complete details about Mollak Dubai which is an online and integrated services payment portal for jointly-owned properties.

WHAT IS MOLLAK DUBAI?

What is Mollak System — Mollak is an integrated system by DLD to manage and monitor service charges of co-owned properties

Mollak Dubai is an online portal formed to monitor and govern the service charges’ accounts of jointly-owned properties. Besides, Mollak works on the following objectives for the owners of the real estate units in jointly-owned properties:

Smooth governance system
Regulating house management companies
Monitor service charges of real estate units

The system allows registration of the management companies that are approved by RERA to manage the shared facilities or jointly-owned properties. Let’s go through the Mollak services and how it helps the owners of different units in a shared property.

MOLLAK SERVICES

The basic goal of Mollak Dubai is to connect unit owners and management companies. This process assures the owners that their service fees are used for property maintenance. That said, the Mollak system offers a list of services as followed:

Registration of owner’s committee
Registration of management companies, their employees, and management contracts.
Enrollment of real estate complexes, financial institutions, banks, and statutory financial auditors.
Request for service charges approval and open a regulatory bank account for the real estate complex.
Issue invoices to the property unit owners of co-owned property.
Providing payment channels and electronic payment gateways to the owners.

HOW TO REGISTER THE OWNER’S COMMITTEE

Mollak services — Unit owners and management companies can register on the Mollak system

Unit owners in the co-owned property can register a committee through the Mollak system free of cost. Here is the procedure and list of required documents to register the owner’s committee.

REQUIRED DOCUMENTS

Personal photo of the real estate unit owner.
Approval on the declaration of compliance with ethical guidelines for the owner’s committee.
Commercial licence copy (In case of the commercial unit)
DEWA bill copy in the name of the unit owner
In the event of a commercial licence owned by the same owner in the title deed, the following must be provided:

Rental contract copy (Registered from Ejari)
Copy of the commercial licence of the leased company

PROCEDURE

Unit owners can register on the DLD website (Mollak system) or the Dubai REST application.
If you have an existing account, you need to simply log in.
Submit all the required documents and fill in the required details.
The request will be reviewed by DLD.
Notification will be sent on approval or rejection.
After approval, users can view the details on the Mollak system.

SERVICE TERMS

The unit owner needs to comply with the following terms and conditions:

Regular payment of service charges approved by RERA
One should own an apartment in Dubai which is a unit of a co-owned property and resides there.
Certificate of good conduct from the Dubai Police addressing RERA

HOW TO REGISTER COMPANY FOR JOINTLY-OWNED PROPERTIES FACILITY MANAGEMENT

This service of the Mollak system allows management companies to become registered RERA companies for administrative purposes of jointly-owned properties. Here are the requirements:

REQUIRED DOCUMENTS

Company’s name and logo image
Photo of the company’s manager
Certificate of experience and photos of Director of Owners Affairs, Finance manager, and Director of Facility management.

The registration process is similar to the owners’ committee registration. However, there are certain service terms that a company needs to comply with:

Residency visa for expats.
Good conduct and practice certificate from Dubai Police addressing the Real Estate Regulatory Authority.
The management and their employees can’t participate in other licenced activities.
No person can participate in management activity without approval and a licence from RERA.

MOLLAK SERVICE CHARGES PAYMENT

RERA Dubai collects the service charges from the unit owners for managing, maintaining, repairing, and operating the jointly-owned properties. That said, these service charges are collected annually from each unit owner in the joint bank account.

Here’s how you can pay Mollak service charges:

Pay service charges in the regulatory bank account and send the paid invoice slip to the management company via email.
Use the Noqodi wallet, credit card, or net banking to pay service charges for co-owned properties.

It is to be noted that the management companies not approved by RERA can not collect service charges payment.

MOLLAK COMPLAINTS AND ENQUIRIES

Mollak enquiries — If you are the owner, you can register your complaint at RVS whereas tenants can complain at the RDC portal of DLD

In case of service disconnection or any other complaints, the owners need to complain via Real Estate Violation System (RVS). Meanwhile, if you rent an apartment in Dubai that is a part of the co-owned property, the tenants may refer to the Rental Dispute Centre (RDC). In either case, one can obtain the decisions immediately.

This wraps all the information about the Mollak system. Unit owners and administrative companies need to register via the Mollak DLD website or Dubai REST app to continue with the services.

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