Dubai has one of the sought-after real estate markets in the world. The Dubai Land Department (DLD) has played a big role in drafting laws and regulations to protect the rights of investors, owners, sellers, real estate firms, and developers. The Real Estate Violation System (RVS) in Dubai is an initiative of DLD where individuals or companies can register their complaints against the parties violating the rules and regulations.
RVS is committed to making the processes convenient for the parties involved in Dubai’s real estate market. Let’s go through the complaint process and how the Real Estate Violation System in Dubai helps protect the rights of both parties and makes investment easier with laws.
What is RVS Dubai?
RVS by Dubai Land Department is an independent real estate system that records all the complaints and provides licence and permits to the real estate companies and brokers.
The automated system makes the process smooth and easy and addresses conflicts between the two parties.
Let’s go through the purpose of the RVS system and how to file a complaint on the Real Estate Violation System.
PURPOSE OF REAL ESTATE VIOLATION SYSTEM
The Real Estate Violation System in Dubai is designed to ensure a sustainable and regulated real estate market through smart services. This system automates the process of issuing licences and permits to real estate offices, brokers, developers, and companies. Moreover, RVS Dubai integrates the brokerages into the online property listing portals.
RVS also syncs the registered brokers’ data which automatically updates any modifications in licence procedures (trade name change, licensing renewal, etc.) through its integration with the Dubai Economic Department (DED).
Complaints on the RVS Portal
RERA regulates the property market in Dubai to ensure a safe investment opportunity for investors and customers. Any real estate office or company with active status is subject to a fine of up to AED 50,000 and a ban on the broker’s card for a minimum of three months if the other party registers the complaints against them. Moreover, investors, customers, or property owners may report spam and malicious marketing calls from the real estate brokerages through the RVS portal and Dubai REST application.
RERA only allows real estate agents, offices, and companies with permits to use official marketing channels and not cold-calling or direct telemarketing.
TYPES OF COMPLAINTS AND INQUIRIES
The Real Estate Violation System (RVS) in Dubai doesn’t allow complaints regarding disputes over lease contracts. When you rent an apartment in Dubai and any conflict arises, you need to file your rental dispute on the Rent Dispute Resolution Portal.
However, one can report following real estate violations in Dubai on the RVS system:
- Individuals or companies practising real estate activity in Dubai without a relevant licence or permit or an expired one.
- The real estate company’s information is incorrect.
- Transgressing RERA laws and regulations.
- Real estate companies or offices that hinder the work of the RERA employees.
- Poor and inefficient services by registered real estate companies.
Moreover, the system allows the users to inquire about the following contract violations according to the law and report them to judicial authorities:
- Cancellation and refunding of the deposited amount.
- Security deposit refund in Dubai or other emirates at the end of the lease contract.
- Cancellation of sale and purchase agreement.
- Delay in real estate project completion by the company.
- Disagreement between buyer and real estate developer regarding the property area variation.
- Dispute between buyer and developer over property layout, design, and the use of property type.
- Conflict in the landlord and tenant relationship.
HOW TO REGISTER A COMPLAINT
Complaint registration is a simple process. Users need to visit the Real Estate Violation portal by DLD and click the ‘Register a Complaint’ prompt. Then, the user needs to follow the below process to report RERA violations committed by the brokers or developers:
- Fill in their details and the details of the company or office they are complaining against.
- Select the complaint category from the above-mentioned types.
- Provide the project details.
- Define the complaint in a maximum of 1000 characters.
- Attach a transaction proof or documents supporting the claim and submit it.
You need to ensure that the complaint of the transaction is not older than six months or else your complaint won’t be considered.
This was all about the Real Estate Violation System in Dubai. If you buy a villa in Dubai or an apartment and face any problem from the registered or unregistered real estate offices, file your complaints on this RVS system.
Keep reading the UAE’s top property blog to learn more about different laws, systems, and real estate authorities in the country.
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