Whether you are a resident or a business owner in Ajman, navigating the world of utility services can be a bit overwhelming. Etihad Water and Electricity (EWE) is a government organisation responsible for providing electricity and water connections in the Northern Emirates, such as Ajman. We have compiled a list of Etihad Water and Electricity (EWE) Ajman FAQs along with their answers. These FAQs about Etihad Water and Electricity (EWE) will also help you better understand the services and procedures offered by them.
Etihad Water and Electricity (EWE) Ajman FAQs
FEWA stands for Federal Electricity and Water Authority. It provides electricity and water connection services in the Northern Emirates, such as Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah and Dhaid.
Let’s explore some of the common frequently asked questions about Etihad Water and Electricity (EWE) to help you understand its services, activation charges and how you can pay bills.
What services does EWE Ajman provide to its customers?
Apart from electric and water connections, FEWA or EWE Ajman offers services such as water and electric connections, clearance certificates for moving out, monthly bill viewing and payment. You can also get metre testing and replacement, emergency alerts and inspection of electricity and water distribution services from EWE Ajman.
How can I register a new EWE connection in Ajman?
Setting up a new FEWA (EWE) account in Ajman is a straightforward process for instance follow these steps:
- Visit the EWE official website or download the Etihad WE App: iPhone | Android | AppGallery
- Select the ‘Service’ tab
- Choose the ‘e-Service’ option
- Under the ‘Customer’ tab, select ‘New Customer Service Activation’
- Submit your application and required documents
What documents are required to activate EWE services in Ajman?
You need to have your Emirates ID, Land Ownership Certificate, Validated Land Plan, a letter from the municipality, and relevant documents based on whether you own or rent the property.
How long does it take for a new connection application to be approved in EWE Ajman?
Once you submit your application for a new electricity and water connection from EWE Ajman, it will be approved within 24 hours. After approval, the electricity and water supply will be activated within the next 24 hours.
What are the service activation charges for electricity and water services for expatriates?
For expatriates, electricity service fees are AED 600 per kVA for up to 1000 kVA, and AED 1200 per kVA for above 1000 kVA. Water service fees depend on the metre type (mm) and range from 15 mm to 80 mm and above.
How can I pay my EWE Ajman bill online?
You can easily pay your EWE Ajman bill online through their official website or app. Follow these steps:
- Visit the EWE official website
- Choose the ‘View and Pay Your Bill’ option
- Enter your EWE account number, email address and mobile number
- Make the payment online using a credit card
What is the maximum payment limit for FEWA Ajman bill payment using a credit card?
The maximum payment limit for FEWA Ajman bill payment using a credit card is AED 100,000.
Are there offline methods to pay EWE bills?
Yes, you can pay EWE bills offline through various methods, including:
- Kiosks located in hypermarkets, petrol stations, and Safeer mall
- Banks offering online banking services
- Customer Care Centres
- Exchange Centres
- Emirates Post
Are there any charges to make payments through Emirates Post, Banks and credit cards?
You don’t need to pay any amount while paying through bank and credit cards. However, AED 2 will be charged if you pay via Emirate Post.
How can I disconnect my EWE connection before leaving Ajman?
To disconnect your EWE connection before leaving Ajman, follow these steps:
- You can visit the official EWE website
- Under the ‘Service’ tab, select ‘E-services’
- Choose ‘Customer’
- Select ‘clearance certificate (Move out)’
- Apply for the clearance certificate
- Your connection will be discontinued within 24 hours
What is the cost of disconnecting an EWE connection by visiting an Etihad WE Service Centre?
Disconnecting an EWE connection by visiting an Etihad WE Service Centre will cost AED 50.
What is the process for relocating the metre outside the home in Ajman?
The required documents for relocating the metre outside the house typically include the title deed, house plan indicating the new metre location and a fee of AED 200.
What is the contact information for EWE Ajman inquiries?
You can call the Etihad WE Ajman toll-free number: 800-FEWA or 800-3392. Additionally, you can send an email to cs@etihadwe.ae for further information.
Why was FEWA’s name changed to Etihad Water and Electricity (EWE)?
The name change from FEWA to EWE (Etihad Water and Electricity) was initiated to enhance the efficiency and upgrade the services provided by the authority, as stated in the Federal Decree-Law No. (31) of 2020.
Can businesses and government sectors avail EWE Ajman services?
Yes, businesses and government sectors can avail EWE Ajman services to obtain new electricity and water connections, as well as other related services.
In conclusion, Etihad Water and Electricity (EWE) Ajman is a significant entity that provides essential services to residents and businesses in the Northern Emirates. Whether you’re looking to set up a new connection, pay bills, or disconnect services, these FAQs should provide you with a comprehensive understanding of the procedures and processes involved.
Always remember that staying informed about the services offered by EWE can help ensure a smooth experience when you buy or rent a property in Ajman.
If you are looking for top areas to buy apartments in Ajman, read on.
Stay tuned to dubizzle’s property blog to know more about available real estate services in Ajman.
