Moving homes in Dubai comes with a detailed checklist—closing utility accounts, settling outstanding bills and ensuring a smooth handover to your landlord or the next tenant. One important step that many residents overlook is cancelling their district cooling service, especially in communities where chilled water systems are the primary source of air-conditioning. Whether your apartment or villa is connected to Empower or Emicool, you’ll need to discontinue district cooling in Dubai before you can finalise your move-out.
What Is the District Cooling?
District cooling—often referred to as chiller service—is an energy-efficient system where chilled water is supplied to entire buildings or clusters for air-conditioning. Providers like Empower and Emicool operate across Business Bay, JBR, Motor City, Palm Jumeirah and several other communities.
When you move out, you must:
- Disconnect DEWA
- Cancel your district cooling connection
- Settle your final bill
- Collect your security deposit refund
Here’s how to discontinue district cooling in Dubai for each provider.
How to Discontinue Empower District Cooling Service
Empower (Emirates Central Cooling Systems Corporation) is the largest provider in Dubai, supplying cooling to major communities including Business Bay, JLT, JBR, Palm Jumeirah and more. Before starting the district cooling cancellation process in Dubai, prepare the required documents.
Documents Required
Some of the essential documents required to terminate the district cooling account in Dubai are:
- Emirates ID copy
- Passport copy
- Ejari Dubai (tenancy contract)
- NOC from landlord (only if you’re ending the contract early)
Step 1: Log In to Your Empower Account
- Visit the Empower online services portal: e-services.empower.ae
- Sign in to your existing account.
- If you don’t have an account, sign up using:
- Empower account number
- Email address
- Mobile number
- A newly created password
Step 2: Submit a ‘Settlement Request’
- Go to ‘My Services’, then navigate to the ‘Settlement Request’
- Enter your:
- Empower account number or
- Premise number
- Settle any outstanding charges
- Upload all required documents
- Agree to the terms and conditions
- Click Submit
Once submitted, the system will generate a reference request number.
Step 3: Track Your Request
You can monitor progress under Pending Requests in the My Services section.
Your final bill will be available within two working days. Moreover, you can pay online via credit card or in cash at the Empower head office.
Where to Pay Your Final Empower Bill
You can pay the final Empower bill at the Empower Dubai Head Office.
- Location: Al Hudaiba Awards Building, Block A, 8th Floor, Opposite Etihad Museum, Jumeirah Beach Road, 2nd December Street
- Working Hours: Mon–Thu: 7:30 AM – 3:30 PM | Fri: 7:30 AM – 12:00 PM
How to Get an Empower Security Deposit Refund
Empower issues refunds only through pre-booked appointments.
Steps to Book a Refund Appointment
- Visit e-services.empower.ae
- Go to My Services
- Select Pending Request
- Choose Refund
- Select Mode of Refund → Cash refund
- Pick an available date and time
- Agree to the terms
- Click Submit
- You will receive confirmation via SMS and email.
Where to Collect Your Cash Refund
Empower the Head Office by showing the original security deposit receipt and original Emirates ID or Passport. It is important to note here that:
- Refund is issued only to the registered customer
- Cash refund limit: AED 5,000
- Refunds above AED 5,000 will be issued by cheque
How to Discontinue Emicool District Cooling Service
Emicool (Emirates District Cooling) serves areas including:
- Dubai Motor City
- Dubai Investment Park (DIP)
- Mirdif Uptown
- DAMAC properties
- Dubai World Trade Centre
To cancel your service, you must submit documents in person at an Emicool office.
Documents Required for Emicool Disconnection
The required documents for district cooling disconnection in Dubai include:
- The cancellation form from your landlord must be signed by both the tenant and the landlord. It must also include the move-out date.
- Tenancy contract
- Emirates ID copy (front and back)
- Emicool contract copy
- Original security deposit receipt
Where to Submit Your Emicool Cancellation Request
Visit one of the following Emicool offices:
- Dubai Investment Park (DIP)
- Dubai Motor City
- Mirdif Uptown
- DAMAC
- Dubai World Trade Centre
Office Hours: Mon to Fri: 8:00 AM – 4:30 PM
Security Deposit Refund for Emicool
- Emicool prepares the final bill within three working days
- The amount is deducted from your security deposit
- The remaining balance is refunded via bank transfer or cheque
Refunds are processed within five days and customers are notified once completed.
Tips When Disconnecting District Cooling in Dubai
Some useful tips to cancel district cooling in Dubai include:
- Always initiate the cancellation process at least 3–5 days before moving out.
- Keep copies of your final bill and cancellation confirmation for your next landlord.
- If your new home also uses district cooling, you may need to provide proof of settlement from your previous provider.
FAQs
What documents are required to cancel district cooling in Dubai?
All you need is an Emirates ID, a passport copy, Ejari/tenancy contract, security deposit receipt and landlord NOC (if the contract ends early).
How long does the district cooling cancellation process take?
Final bills are usually issued within 2–3 working days, and refunds take 3–5 days, depending on the provider.
Do I need a move-out clearance for district cooling?
Yes, most providers require a formal clearance request before disconnecting the service.
Is a security deposit refund given after cancellation?
Yes, after settling all dues. Refunds are issued via cash, cheque or bank transfer, depending on the provider and amount.
Do tenants need approval from landlords to cancel district cooling?
Yes, if cancelling before the lease ends or if the provider requires a landlord NOC.
That’s a wrap on how to discontinue district cooling in Dubai. Completing this step early helps you avoid delays, unexpected charges or handover complications. Whether you’re closing an account with Empower or Emicool, having your documents ready and submitting your settlement request on time makes the process smooth and stress-free.
Once your final bill is settled and your security deposit is refunded, you can fully focus on your next chapter—whether that means relocating within the same community or exploring new properties for rent in Dubai that better suit your lifestyle and budget.
Stay tuned to the dubizzle’s property blog to know more about renting, buying and moving tips for properties in the UAE.
