In the dynamic landscape of Ras Al Khaimah, ensuring seamless utility management is paramount, especially when it comes to electricity and water services. Whether you’re relocating or simply need to disconnect your utilities, navigating this change can be hassle-free with the right guidance. Thanks to Etihad Water and Electricity (EtihadWE) for providing enhanced services and streamlined processes. Let’s navigate through the process of deactivating FEWA in Ras Al Khaimah.
Introducing Etihad Water and Electricity (EtihadWE)
Etihad Water and Electricity, formerly known as Federal Electricity and Water Authority (FEWA), was established under Federal Decree Law No. (31) of 2020. Its inception marked a significant step towards efficient management of electricity and water needs across the Northern Emirates, including Ras Al Khaimah. EtihadWE’s mission revolves around balancing production and distribution costs, studying consumption patterns and fostering awareness about water and electricity resource conservation.
EtihadWE Services
EtihadWE aka FEWA offers a diverse range of services catering to the needs of residents and businesses alike. From applying for new connections to metre testing and bill payments, the platform ensures convenience and accessibility. Consultants, vendors and customers can leverage e-services for approvals and technical assistance, enhancing efficiency in utility-related tasks.
Steps for Deactivating FEWA in Ras Al Khaimah
Discontinuing your EtihadWE service is a straightforward process designed to accommodate the busy schedules of residents. Below is a detailed breakdown of the steps of deactivating FEWA in Ras Al Khaimah online.
Visit the EtihadWE Portal
Accessing the official Etihad Water and Electricity portal is your first step towards initiating the disconnection process. The portal serves as a centralised platform for managing all your utility-related needs.
Navigate to the Right Section
Once logged in, locate the ‘Services’ tab within the portal’s interface. Under the ‘E-services’ section dedicated to customers, you’ll find a range of options, including the request for deactivation of the FEWA connection.
Apply for Disconnection
Begin the disconnection application process by using your UAE Pass or the ID registered with EtihadWE. The platform is intuitively designed to guide you through each step, ensuring a smooth experience.
Clearance Certificate
Depending on your circumstances, you may need to apply for a clearance certificate. This certificate verifies that all outstanding dues have been settled before the disconnection is finalised, ensuring a seamless transition.
Finalise Disconnection
After submitting your disconnection application and, if applicable, obtaining the clearance certificate, your electricity and water services will be disconnected promptly. Typically, disconnection occurs within 24 hours of the application, facilitating a swift transition.
Get a Refund of the Security Deposit
As part of the disconnection process, you are entitled to a refund of the security deposit paid at the inception of your service. This refund can be conveniently processed through direct bank transfer or collection from Al Ansari Exchange, providing flexibility in refund options.
EWE Disconnection Fees
Opting for online disconnection via the EtihadWE website incurs no additional charges. However, if offline assistance is preferred, a nominal service fee of AED 50 applies, ensuring flexibility in service delivery.
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Contact Information
For residents in Ras Al Khaimah seeking assistance, FEWA branches are readily accessible. Whether through email correspondence or visiting service centres, dedicated customer support ensures prompt resolution of queries and concerns.
- Location: Ras Al Khaimah – Al Nakheel
- Working Hours: Saturday: 8:00 am – 1:00 pm |Sunday to Thursday: 7:00 am – 5:00 pm
- Phone: 07 228 8444 | Customer Care at 800-3392
- Email: cs.rak@fewa.gov.ae
FAQs
What is Etihad Water and Electricity (EtihadWE)?
Etihad Water and Electricity, formerly FEWA, is responsible for managing electricity and water services in the Northern Emirates, including Ras Al Khaimah.
How to perform FEWA deactivation in RAK?
Visit the EtihadWE portal, navigate to the ‘Services’ section, apply for disconnection, obtain a clearance certificate if needed and finalise the disconnection process.
How long does it take to disconnect my services?
Disconnection typically occurs within 24 hours of the application process.
How do I receive my security deposit refund?
You can choose between a direct bank transfer or collecting your refund in person from Al Ansari Exchange.
Is there any fee for deactivating FEWA in Ras Al Khaimah?
Online disconnection via the EtihadWE website is free, while offline disconnection incurs a nominal service fee of AED 50
What is the EtihadWE customer care number?
For inquiries regarding connections, payments, or general queries, reach out to EtihadWE’s customer care at 800-3392. You can also email them at cs@etihadwe.ae.
Here we end all about deactivating FEWA in Ras Al Khaimah. Besides, those who want to open a FEWA (EWE) account can follow this procedure.
Besides, if you are planning to move to Dubai, make sure you know how to open and activate the DEWA account.
Stay tuned to the dubizzle’s property blog to keep yourself updated on the buying and selling process.
