The transportation system in Dubai stands out because of the advancements in the sector and state-of-art facilities. The Road and Transport Authority (RTA) oversees transportation in the emirate and stays ahead of the curve with futuristic initiatives. Moreover, the divisions working under the leading authority keep up with RTA’s aim to enhance transportation in Dubai. For instance, the Dubai Taxi Corporation (DTC), a subdivision of RTA, announced the Digital Transformation Plan. The DTC Digital Transformation Strategic Plan 2022-2025 highlights the authority’s strategic goals shaping the future of transportation in Dubai.
DTC Digital Transformation Strategic Plan 2022-2025
Dubai is a global tourism hub with a huge influx of people from around the world. Public transport options such as Dubai Metro, Dubai Tram, ferries and many more provide easy mobility in the city. Additionally, the DTC has a huge network of taxis for people wanting a rather personal experience.
The DTC continues to introduce initiatives to enhance transportation in the emirate. Moreover, the Digital Transformation Strategic Plan 2022-2025 is in line with RTA’s initiatives for smart and sustainable mobility.
The key drivers of the DTC Transformation Strategic Plan include the following:
- Artificial intelligence
- Smart revenues
- The internet of things
- Smart city
- Big data
- Governance
- Security systems and upgraded systems
- Process automation and paperless initiatives
- Future transformation and smart services
Let’s take a closer look into the details of the key drivers of Dubai Taxi Corporation’s strategic plan for digital transformation.
ARTIFICIAL INTELLIGENCE (AI)
Artificial intelligence continues to make its way into the auto industry. Leading automakers use artificial intelligence in cars to enhance driver experience. Moreover, AI is one of the 45 initiatives encompassed in the DTC Digital Transformation Strategic Plan key drivers.
DTC’s initiatives to incorporate artificial intelligence in its future program include the following:
- Automated AI response (chatbot) for customer inquiries.
- Voice virtual assistance at the call centre for responding to customer inquiries and requests.
- A Taxi Demand Prediction system to disperse vehicles as per the entered data.
- Driver Face Recognition System to verify driver identity and ensure authorised use of vehicles.
- Customer Voice Recognition System to confirm customer’s identity.
- Using augmented reality to promote DTC services and enhance customer experience.
- Installing onboard sensors linked to internal systems to get notified before a malfunction occurs.
- Setting up an integrated system to register foreign workers supplying companies.
- Enhancing communication to improve DTC service for attracting and selecting drivers.
By encouraging the use of AI features in modern vehicles and DTC systems, these initiatives can enhance user experience. Moreover, these steps will help DTC bridge the gap between consumers and the authority.
THE INTERNET OF THINGS AND SMART REVENUES
DTC’s digital transformation strategy initiatives include using the Internet of Things to develop a smart system. Consequently, this will automate DTC processes and procedures by using artificial intelligence.
The smart revenue services include advancements in the DTC App. In addition to providing business highlights, the app will automate and simplify administrative procedures. Users will also be able to make payments through the system. Moreover, the school bus tracking app will allow parents to keep track of their children’s trips.
BIG DATA AND SMART CITY
Big Data is concerned with allowing customers to rate driver performance using the DTC App. Additionally, it includes restructuring data in the authority’s data centre. This will assist in data integration to support decision-making and future insights. Also, it will bring all DTC services under a single platform – allowing customers easy access to all services.
Whereas, the Smart City initiatives will integrate DTC’s e-services with the service sites – allowing access to external customers. All in all, the initiatives will enhance customer experience and allow DTC to further improve services based on customer feedback.
GOVERNANCE, SECURITY AND SYSTEMS UPGRADE
The DTC App is one of the must-have public transport apps in Dubai for all residents and visitors. The new initiatives focus on enhancing the security of DTC databases. Moreover, the initiative will monitor systems to avoid disruptions generated by server downtime.
PAPERLESS STRATEGY AND PROCESS AUTOMATION
One of the notable initiatives in the DTC Digital Transformation Strategic Plan is to minimise the use of paper. Automation in the DTC processes will decrease the use of paper as a whole. Consequently, this will help reduce carbon emissions.
For employees, the DTC initiatives revolve around introducing an attendance management system. For this purpose, DTC will collaborate with the Dubai Government’s digital recruitment platform to enhance the service. Furthermore, an automated smart driver learning system (LMS) to further improve the learning process.
SMART SERVICES AND FUTURE TRANSFORMATION
The smart services initiatives will enhance the customer relation management system. Additionally, the initiatives include developing and automating smart services for employees, suppliers and drivers.
A plethora of options in Dubai public transport include mobility to and from the airport. The future transformation plan by DTC includes building a smart system to manage customer movement for hiring taxis and limousines at Dubai airports.
Also, a Drivers Airport Queuing System will be introduced for limousines and taxis. Consequently, this will allow the control centre staff easy access to the smart system from any location.
FAQs
What is the Strategic Planning of Digital Transformation by DTC?
The Dubai Taxi Corporation aims to enhance transportation processes in the emirate. Consequently, the DTC Digital Transformation Plan 2022-2025 has several initiatives to bring the vision of smart mobility to life.
What are the Key Drivers of DTC Digital Transformation Strategic Plan 2022-2025?
The key drivers of DTC Digital Transportation include artificial intelligence, internet of things, smart revenues, governance, paperless initiatives and process automation, smart city, smart services and future transformation.
This is everything about the DTC Digital Transformation Strategic Plan 2022-2025. The futuristic and smart strategies of Dubai Taxi Corporation will enhance public transportation in Dubai for all parties involved.
Moreover, the eco-friendly initiatives will help reduce carbon emissions and promote green mobility in the emirate.
Check out RTA initiatives at GITEX 2023 to see the other smart initiatives by the leading transport authority.
While public transport remains a feasible travel option, nothing beats the luxury of a personal vehicle. Go through these used cars for sale in Dubai and explore the emirate in your vehicle.
Stay connected to dubizzle’s auto blog to learn about smart strategic plans in Dubai and other Emirates.
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