TAMM Abu Dhabi is a service platform that offers access to a wide variety of government services. The name ‘TAMM’ means ‘consider it done.’ This digital ecosystem is committed to enhancing customer satisfaction which is reflected in its name as well. TAMM provides access to over 700 services such as education, healthcare and residency.
Furthermore, people can access TAMM’s services via its mobile app, website, contact centre and physical locations. This platform is a time-efficient way of getting access to Abu Dhabi’s government services. For a better understanding of TAMM, we have compiled an extensive list of TAMM FAQs that explore different aspects of the platform.
List of TAMM FAQs
Residents, expats and citizens can renew contracts, issue certificates and even pay rent via the TAMM portal in Abu Dhabi. However, having a complete understanding of the TAMM ecosystem is crucial for the proper utilisation of the platform. Let’s go through some frequently asked questions about TAMM to gain clarity about its operations.
IS IT POSSIBLE TO UPDATE THE MOBILE NUMBER ASSOCIATED WITH ‘MY WALLET’?
Yes, it is possible to update the mobile number associated with your TAMM wallet. On the top right corner of your wallet, click on the three dots. Now, select ‘Change Mobile Number.’ The next step is to verify the process by entering the One Time Password (OTP).
WHAT IS THE TAMM APP FOR?
One of the most popular TAMM FAQs is regarding the app’s purpose. TAMM is a platform that gives Abu Dhabi’s residents access to all the services provided by the government. This platform can be utilised by businesses, citizens, residents and visitors as well to submit applications for different services online. Moreover, they can also track the status of their application through TAMM’s website or mobile application.
HOW DO YOU LINK TAMM WITH DOH?
To link your TAMM account with DOH, sign into your TAMM account with your UAE PASS. Your personal information will be filled in automatically from your UAE Pass account. Select the square icon appearing on the top right corner of the TAMM website. Now, click on the ‘Department of Health’ option from the drop-down menu.
Register as a new user and enter your mobile number. Pick your User Type for the application of a new licence. Select ‘Register’ to submit your application.
HOW DO YOU CALL TAMM?
You can call TAMM Abu Dhabi customer service by dialling 800555. The customer service team responds promptly to your requests or complaints.
WHEN WAS TAMM ESTABLISHED?
TAMM was established in 2018. It was the vision of the late Sheikh Zayed bin Sultan Al Nahyan to make government services easily accessible that led to the development of TAMM.
WHO IS THE DIRECTOR OF TAMM?
The director of the TAMM Abu Dhabi platform is Dr. Mohamed Al Askar.
HOW CAN I GET THE CERTIFICATE OF COMPLETION IN TAMM?
To request the issuance of the certificate of completion in TAMM, log in to UAE PASS. If all the construction work is completed, apply for the issuance of a completion certificate.
HOW TO CHECK UIN IN TAMM?
New users receive a Unique Identification Number (UIN) via email after they register on the TAMM portal. Moreover, users can view their UIN by clicking on their profile on the main menu.
HOW TO SEARCH FOR SICK LEAVE IN TAMM?
You can search for sick leave in TAMM by inserting your reference number on the printed certificate and by inserting your Emirates ID.
HOW TO COMPLAIN IN TAMM?
To file a complaint in TAMM you can call their customer service centre by dialling 800555. Furthermore, you can even send an email to contact@tamm.abudhabi or visit any TAMM centre to file a complaint.
HOW TO CANCEL TAWTHEEQ IN TAMM?
To cancel Tawtheeq through TAMM, select the ‘Cancel a Lease Contract’ option under the ‘Housing & Properties’ section. Select the contract you want to cancel and provide a cancellation date. Submit the application after reviewing it. Besides, you can also request to renew a lease contract in Abu Dhabi through TAMM’s portal.
WHAT IS THE DIFFERENCE BETWEEN ‘MY ACTIONS’ AND ‘UPDATES’ ON TAMM?
Another one of the popular FAQs about TAMM is regarding the difference between the ‘My Actions’ and ‘Updates’ sections. The ‘My Actions’ section lets you know about the tasks where you need to take action. On the other hand, the ‘Updates’ section keeps you informed about the latest updates regarding your service-related matters.
CAN I CREATE MULTIPLE WALLETS ON TAMM?
Yes, it is possible to create up to five wallets on TAMM. You can do this by selecting the option ‘Create a Digital Wallet’ on the top right corner of your existing wallet.
HOW CAN I ACCESS MY TAMM?
There are two ways to access My TAMM. You can find the My TAMM option at the top right of the official website’s navigation bar, click on it to access it. For the side panel, if you’ve set your language as English, you can find the My TAMM option on the right side. However, if you’ve Arabic as your language preference, you’ll find the option on the left side.
WHAT ACTIONS CAN I PERFORM ON SUBMITTED APPLICATIONS THROUGH THE ‘SERVICE STATUS’ TAB IN ‘MY REQUESTS’?
You can take several actions through the service status tab in ‘My Requests.’ These actions include tracking the status of your application, discarding draft application, checking your application’s SLA and viewing application history.
WHAT TYPES OF PAYMENTS CAN I MAKE USING THE ‘PAY ALL’ FEATURE?
TAMM members can pay several utility bills in a single transaction. These bills include Etisalat, du, ADNOC City Gas, TAQA and Abu Dhabi Police fines.
HOW WILL I KNOW IF I RECEIVE A NEW DOCUMENT IN MY TAMM?
When you receive new documents TAMM sends a notification via SMS, email or on your My TAMM account.
WHERE CAN I FIND INFORMATION ABOUT MY APPOINTMENTS ON TAMM?
To keep track of your upcoming appointments, you can visit My TAMM’s ‘My Appointments’ widget. To view the history of your appointments, click on the clock icon in the ‘My Appointments’ section.
WHAT CAN I DO IN THE WIDGET EDIT MODE?
In the widget edit mode, you can rearrange, remove and add widgets to your dashboard. This mode helps in the customization of widgets according to your preferences.
HOW CAN I DETERMINE IF I MEET THE ELIGIBILITY REQUIREMENTS TO APPLY FOR A GOLDEN VISA THROUGH THE QUALIFICATION ASSESSMENT TOOL?
The results of the questionnaire will let you know about the Golden Visa categories you’re eligible for. However, some additional factors may be taken into consideration during application review.
These were some of the important TAMM FAQs answered to help you understand how this ecosystem works. TAMM platform has made several tasks like document management and bill payment convenient as all of this can be done online. Going through these commonly asked questions about TAMM will further clarify what it entails and how it works.
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