Digitalisation has altered every business sector and the real estate industry is no exception. Agents now generally prefer social media and digital platforms to connect and manage their clientele. Though these platforms serve as effective tools, in a competitive market like the UAE, some additional effort is required. Amidst multiple options, some old-school customer service tactics can do wonders for real estate agents.
Here, we have listed real estate customer service tips that can help you in creating a strong client base.
Real Estate Agent Customer Service Tips
There are multiple skills that sets real estate agents apart from their peers. Along with these skills, it is also necessary to provide some additional services to customers to create an impression.
Following are some real estate customer service ideas that can help you mark a significant position in the market.
Be Proactive & Elaborate Properly
As a real estate agent, you are obligated to be prepared and proactive prior to meeting the client. You should have all the knowledge about the current trends in the market and also about the average sales prices in major areas of the Emirate. Also, if you are showing a specific property, then you must be aware of the property size, exact location, terms and conditions and all the other details. However, if you are new to the market, read through the H1 Dubai property sales market report and grasp knowledge about the sales trends in the market.
Furthermore, understand that the client is not an agent and it is difficult for them to understand real estate terminologies. Therefore, elaborate all real estate terminologies properly and guide them about all related aspects in detail. If you are confused about the proper definition of any term, refer to this real estate glossary.
Interview Buyers
Real estate agents are responsible for showcasing the best property that fits their clients’ requirements. For this, it is necessary to understand the clients and their needs and wants. The most efficient way of understanding your clients is by interviewing them personally.
Interview them by inquiring about why they are purchasing the home and if it’s their first home or if they currently own a home. Moving forward, inquire about their employment status and estimate their annual income. Now, proceed with refined questions and continue the conversation.
Support Conversation with Data
It is essential to support conversation with data and facts. At times, sellers claim that their property is of a certain value, which is usually higher than the market. It is not only difficult to sell property higher than the market value, but it also affects your reputation as an agent Besides, here are some deal-killing behaviours that agents should avoid.
In such situations, help sellers by showing them the transaction history of a property and comparing market prices. For acquiring complete information regarding the property’s transaction history, opt for the DXB Interact.
Highlight Seller’s Expenses
Buyers and sellers are both your clients and as a real estate agent, you should pay equal attention to both of them. Although the buyers bear major expenses, sellers also have to contribute. The contribution generally includes staging the home, painting, repairs and others.
As an agent, estimate all the expenses and elaborate on them for the seller. In case you need professional assistance for staging, opt for these home staging companies in Dubai and other Emirates.
Provide a Marketing Plan
Prior to marketing the property, provide a detailed timeline and marketing plan to the client. Clearly mention the channels that will be used to market the properties, such as real estate platforms and social media.
For real estate platforms, you can use dubizzle, a leading portal in the UAE with thousands of active users offering better reach. Browse through these properties for sale in the UAE and have a glimpse of what dubizzle can offer to agents.
Alongside platforms, mention the timeline of achieving each milestone. It will help sellers comprehend the time it will take to sell their property and receive their complete payment.
Ask for Feedback
Next on the list of real estate customer service ideas is feedback. It helps real estate agents improve their services by identifying potential flaws in their service provision. It is suggested that feedback is asked for from both buyers and sellers after every visit. You can either opt for a digital channel or ask them questions face-to-face. However, it is necessary to keep the conversation professional and to take the criticism constructively. However, avoid asking for feedback from clients who are hard to handle. That said, here are some tips to deal with difficult real estate clients.
Pre-Discuss Conditions of Viewing
Viewing a property when the seller is still living on the property is a daunting task and can be intrusive. To avoid any unlikely situation, set conditions of viewing with the sellers and buyers. Ask sellers about their availability and whether it is necessary for a family to visit or not. Convey these conditions to the buyer and ask them to arrange their visit accordingly.
FAQs
What are the three most important things in the real estate industry for agents?
The three most important factors for an agent are location, circumstances and timings.
What are the best channels to promote yourself as an agent?
The best channel to promote real estate agents is social media marketing, email marketing and a professional website.
What is the cost of the RERA exam in Dubai?
The cost to appear in the RERA exam is AED 3,200 for applicants with a bachelor’s degree and AED 6,300 for applicants without a bachelor’s or master’s degree.
These are all the real estate customer service tips that can help you create a lasting impression on clients. The real estate market of the UAE is growing rapidly, which makes it a lucrative investment and earning opportunity. However, the competition for real estate agents is also rapidly increasing in the market. Therefore, to survive in the market, it is necessary to satisfy clients and meet their expectations. Here are some tips to manage client’s expectations that can help you in the process.
Stay tuned to dubizzle’s property blog for more information on real estate showing tips.
