Real estate agents are important in the property market, they help find the right property and get the transactions through. That said, some deals fall off because buyers want to go with another property or simply because of a change of mind. Not much can be done in such situations, however, sometimes real estate deals fail because of problematic agent behaviour. Let’s go through some common agent deal-killing behaviours and how to avoid them.
6 Behaviours Real Estate Agents Should Avoid
To become a credible real estate agent in the UAE the following agent deal-killing behaviours must be avoided.
1. Slow Response
Real estate agents must be responsive to calls, emails and text messages from clients. Quick responses help in client retention. Clients often ask queries about different types of properties by several agents; a quick response shows you are ready to help and available.
On the other hand, an unresponsive or slow agent will result in losing existing, and potential client leads. In addition to slow response, unclear updates are also among agent deal-killing behaviours that should be avoided.
2. Poor Communication
Client dealings require clear and concise communication. Real estate agents should have an informative conversation with clients backed by market reports, area insights and valid property listings (available on Verified Properties). To avoid any kind of misunderstanding, walk your clients through the entire property buying and selling procedure.
Communicate with the clients clearly and understand their preferences, intention and timeline. Real estate agents should pay attention to the client’s needs. If they don’t have an answer to the query, they should research, find the correct information and then answer the questions.
Real estate agents must make sure the communication is easy to understand. Poor communication using complicated jargon should be avoided.
3. Dishonest or Deceptive Agent
Dishonest behaviour is the quickest way to lose a deal. Any trust built in your relationship fails if a client catches you in a lie. When it comes to deal-killing behaviours to avoid covering up problems with a property, or providing inaccurate information and swaying the truth must be avoided.
One of the many benefits of hiring a real estate agent is having proper market knowledge. Being dishonest about a property transaction will lead to losing clients and property deals.
4. Pushy Agent
Clients hire real estate agents to save time, money and for a smooth property buying and selling process. For that, real estate agents have to be understanding of their client’s needs. Clients always work with agents who make the process easier. On the other hand, being aggressive or pushy does the exact opposite.
Real estate agents must have a polite and empathetic attitude towards clients. In case of any urgent matter, they should stay calm and guide the clients through the required changes. Putting pressure on clients is a problematic agent behaviour that will stress clients and may lead them to back out.
5. Ill-Informed Agent
Clients value the market knowledge of real estate agents. They require the expertise of real estate agents for different property dealings. However, clients will avoid an ill-informed agent who doesn’t have the required market knowledge to make the property buying and selling process easier and smooth.
Property seekers and real estate agents based in Dubai can go through a detailed market analysis in our annual Dubai sales report 2022. Those looking after the rental market can go through the 2022 Dubai annual rental market report.
6. Unprofessional Real Estate Agent Behaviour
Much like any other career, professionalism goes a long way in a real estate career. Unprofessional behaviours such as being late to appointments, inappropriate dressing, being rude or not understanding can end relationships with your existing and prospective clients.
All clients must be treated equally and with respect. Professional real estate agents determine the real estate value of different properties. They offer accurate information and inform their clients about the market changes.
Unprofessional agents wouldn’t have the reviews and recommendations people look for when choosing real estate agents.
Those were the common real estate agent deal-killing behaviours that should be avoided. That said, if you wish to sell properties in the UAE online, here is a list of properties for sale in the UAE. Those willing to live on rent, can go through this list of properties for rent in the UAE.
Stay tuned to UAE’s top property blog for more on the real estate market.
