Navigating a bustling metropolis like Dubai often involves relying on an efficient and widespread public transportation system. That said, if you are a regular user of Dubai’s public transport, you are likely familiar with the convenience of the Nol card – a versatile companion that simplifies your journeys. However, the occasional mishap of losing your Nol card does not mean you lose the hard-earned balance it held. Recently, RTA has also provided a solution to prevent your funds if your card goes missing. Moving on, we will walk you through the comprehensive process of how to recover the balance from a lost silver Nol Card to resume your travels with minimal disruption.
Steps to Recover Lost Silver Nol Card Funds
Losing a Nol card in Dubai does not necessarily mean losing all the balance you had. Thanks to the RTA, individuals with personalised Silver or Gold Nol cards can recover the remaining balance from their lost cards. Let’s find out the process of recovering the Silver Nol Card balance.
Personalise Your Nol Card
Before we explore the retrieval procedure, it is important to highlight that only personalised Silver or Gold Nol cards are eligible for balance recovery. Moreover, to personalise your Nol card, you need to link it to your Emirates ID. This process also ensures that your card is associated with your identity, allowing balance recovery.
Report the Loss
The moment you realise your Nol card is lost or stolen, take immediate action. You can also contact the RTA customer service centre at 800 90 90 to report the loss. Moreover, this step is crucial to prevent unauthorised use of your card and to initiate the process of recovering your balance.
Apply for a Balance Transfer
Once you have reported the loss, you can apply to transfer the balance from your lost Nol card to a new one. Follow these steps to initiate the balance recovery process:
- Visit the official RTA website.
- Enter your Nol tag ID, a ten-digit number written on the back of your Nol card and your mobile number. Besides, if you have contacted the customer service centre, they will provide your Nol tag ID number after confirming your Emirates ID.
- Once you have initiated the process to recover the balance from your lost Silver Nol card, specify the reason for the replacement. The options include “lost,” “stolen,” or “expired.”
- Enter your PIN code. All personalised Nol cards have a PIN code sent to you via SMS.
- Provide personal details such as your full name, mobile number, Emirates ID, home address and nationality.
- Review the refund application details and agree to the terms and conditions.
- Confirm the application and pay the card replacement service fee, which is AED 70.
- Upon payment, you will receive a reference number to track your application.
- RTA creates a card-blocking request upon confirming your application.
Once RTA Dubai approves your application, you will receive a confirmation SMS stating that the refund balance has been transferred to the new card.
Activation and Usage of New Card
Around four days after you’ve submitted your application, a new Nol card will be issued and the reimbursed balance will be approved. The new card will also be delivered to your home address.
Moreover, you need to perform a transaction using the new card to activate the refunded amount. It can be done by:
- Inserting the card in a Nol top-up machine.
- Using it at a public parking metre.
- Tapping it at the check-in and check-out gates of a Dubai Metro station.
Cost of Recovering Balance from Lost Silver Nol Card
While there is no fee for transferring the Nol card balance, a card replacement fee of AED 70 is applicable. This fee also covers the issuance of the new card and the administrative process involved in the balance recovery.
Nol Card Lost Balance Recovery FAQs
How can I transfer my lost Nol card balance?
If you lose your Nol card, it’s important to quickly contact the RTA customer service centre at 800 90 90. Hence, reporting the loss immediately allows the RTA to promptly block the card and prevent any unauthorised usage. Once you have a new card, you can visit the RTA website to request the transfer of your remaining balance to the new card.
How long is the Nol silver card valid?
The validity of the Nol silver card is 5 years for all modes of public transport, along with the Etihad Museum, public parks and 2000-plus shops across Dubai. Besides, here is all about the RTA travel pass in Dubai available on your Nol card.
What is the required minimum balance for a Silver Nol card?
It is essential to ensure that your Silver Nol card maintains a minimum balance of AED 7.50.
This is all about how you can recover a balance from your lost Silver Nol Car. By following the simple steps outlined above, you can ensure that your hard-earned balance is restored and ready to be used again for convenient public transportation in Dubai. Also, Nol Plus users can get points that can be redeemed in restaurants and supermarkets.
Moreover, if you are travelling for the first time, make sure you know Dubai bus fines to avoid any inconvenience during the journey.
Besides Dubai, if you are planning to visit the UAE, here is all you need to know about UAE public transportation for a hassle-free commute.
On the other hand, you can also earn Nol points for buying a used car for sale in Dubai at RTA-registered outlets.
Stay tuned to the dubizzle autos blog for more updates on Dubai’s public transportation.
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