How to Request an Emergency Visit to the Residence in Dubai
- Emergency Visit Request Overview
- Who Can Apply for the Service
- Required Documents
- Step-By-Step Process
- Service Channels
- FAQs
The Ministry of Energy and Infrastructure (MOEI) in the United Arab Emirates offers a specific service for citizens facing emergencies related to their residences. The process to initiate the request for an emergency visit to the residence in Dubai is digitally enabled. It is designed to address urgent situations where a property may pose a danger to its occupants.
Let’s find out more about the process and how to go about it.
What is the Dubai Emergency Visit Request?
The emergency visit request allows UAE citizens who own and reside in any type of property to request an immediate site inspection. This is especially relevant in cases of an urgent residence visit to Dubai scenarios due to structural risks or other hazards. The service aims to ensure the safety and well-being of individuals living in potentially unsafe homes.
Who Can Apply for the Dubai Emergency Visit Request?
The emergency entry permit Dubai service is available to:
- UAE Nationals
- Senior UAE Nationals
- Special needs women (widows, divorced, parentless, married to expatriates or those with unknown parentage)
Applicants must reside in the dwelling in question to qualify. The request for an emergency visit UAE option is only available to those who meet these eligibility criteria.
Required Documents for Emergency Entry Request UAE

To initiate a request for an emergency visit to the residence in Dubai, the following documents must be submitted:
- Photographs of the dwelling
- A property list
- A copy of the Emirates ID
These documents are essential for processing any emergency entry request UAE.
How to Request an Emergency Visit in Dubai
The application process is conducted online or through service centres. The steps are:
- Log in using a UAE PASS account
- Fill in the application form and attach all required documents
- Submit the request
- Await service completion
There is no fee for this service. Moreover, the expected processing time is seven working days.
Service Channels
Applicants can submit their Dubai residence emergency approval request through the following channels:
- MOEI website – available 24/7
- MOEI smart app – available 24/7
- Happiness Service Centres in Dubai, Ras Al Khaimah and Fujairah – accessible during working hours
Contact Details
For assistance with any of the aforementioned emergency situations, users may make use of the following contact details:
- Email: customer.happiness@moei.gov.ae
- Phone: 800 6634
FAQs
What is an emergency visit request to the residence in Dubai?
It is a government service that allows UAE citizens to request an urgent inspection of their home if it poses a danger to its residents.
Is there a fee for requesting an emergency visit to Dubai?
No, there is no fee for requesting an emergency visit to a residence in Dubai through the UAE Ministry of Energy and Infrastructure.
How can I submit an emergency visit request in Dubai?
You can submit an emergency visit request by logging in with your UAE PASS on the MOEI website or app, filling out the form, attaching the required documents and submitting it online.
The request for an emergency visit to the residence in Dubai is a critical service for UAE citizens facing housing-related emergencies. Whether for a Dubai residence visa emergency or an emergency family visit, this service ensures a swift governmental response. If you need urgent travel permission to Dubai, understanding how the system works is essential.
Knowing how to tackle all such situations before buying a property in Dubai leads to an informed decision. Moreover, DLD facilitates the property owners, investors and residents by offering a diverse range of digital services. Learning about them will also be beneficial.
For more updates on property-related processes and regulations, keep reading UAE’s top real estate blog.