Do Buyers Get a Refund If the Off-Plan Project Gets Cancelled?
- Off-Plan Project Cancellation
- Legal Protections for Buyers
- Refund Based on Project Completion
- Refund Process
- FAQs
Off-plan properties offer a plethora of benefits such as flexible payment plans, low entry points and capital appreciation. However, in some cases, the project may be delayed, even cancelled, despite the buyer’s proven reliability in meeting payment milestones. This raises a valid concern among investors: do they get a refund after an off-plan project cancellation?
Understanding what project cancellation means, what the law says and how buyers can claim a refund if this situation arises is important to protect their investments. Being aware of the process beforehand can prevent confusion and help buyers navigate any challenges with confidence.
What Does Off-Plan Project Cancellation Mean?

An off-plan project cancellation occurs when the construction of the project is halted midway. This may be because of financial challenges, legal disputes or falling short of meeting regulatory requirements.
Dealing with a cancelled off-plan project involves a structured process managed by the relevant real estate authority, including liquidation and refunds. A government body typically oversees the settlement to protect the interests of both developers and buyers.
Legal Protections for Buyers
If you’re seeking an off-plan investment refund in Dubai, there are specific laws that safeguard your rights:
Law No. 8 of 2007 – Escrow Accounts

Developers must place all buyer payments into an escrow (guarantee) account approved by the Real Estate Regulatory Agency (RERA). If a project is cancelled, refunds are issued directly from this account under Article 15, giving priority to buyer protection.
Law No. 13 of 2008 (Amended by Law No. 19 of 2020)
This law defines refund procedures depending on the percentage of project completion. Article 11 sets limits on deductions and outlines refund timeframes.
Decree No. 33 of 2020
This decree established a Special Tribunal for Liquidation of Cancelled Real Property Projects, giving it the power to resolve disputes, manage liquidation and enforce refunds.
Decree No. 21 of 2013
Regulates the cancellation of off-plan projects and the rights of buyers and investors in such cases.
These laws for cancelled real estate projects in Dubai safeguard investors’ rights and provide a clear path to recover funds.
Off-Plan Project Cancellation Refund Based on Project Completion
With these laws in place, let’s look at how refunds are determined and processed when an off-plan project is cancelled. Refund amounts typically depend on how much of the project was completed before cancellation. In Dubai, Article 11 of Law No. 13 of 2008 explains the structure as follows:
Project 60–80% Complete
- Up to 40% of the property’s value may be deducted.
- Remaining balance refunded within one year of contract termination or within 60 days after resale, whichever happens first.
Project Less Than 60% Complete
- Deduction limited to 25% of the property’s value.
- Refund timeline remains the same as above.
No Construction or Official Cancellation
- Buyers are entitled to a full 100% refund.
- Refunds are processed through the project’s escrow account managed by an approved financial institution
Off-Plan Investment Refund Process

If your off-plan project has been cancelled, follow these steps to claim your refund:
- Verify the project’s official status through your country’s real estate regulatory body. Those in Dubai can do so via the Dubai Land Department (DLD).
- Prepare the following:
- Sale and Purchase Agreement (SPA)
- Proof of payments (receipts, bank transfers or cheques)
- Official cancellation notice
- Email or written communication with the developer
- Submit your case to the relevant authority. For Dubai-based projects, this is done through the Special Tribunal for Liquidation of Cancelled Real Property Projects under the Dubai Courts.
- The regulatory body or tribunal reviews the case, audits the project’s finances and makes a final decision regarding refunds.
- If approved, refunds are typically issued within 90 to 180 days after the decision.
FAQs
How soon do buyers typically receive refunds after a cancellation is confirmed?
Buyers usually receive their refund within 60 to 180 days once the project cancellation is officially confirmed.
What protections exist to ensure buyers’ payments are secure during the project?
Buyer payments are safeguarded through escrow accounts, ensuring funds are only released as per construction progress.
What documentation is required from buyers to claim refunds?
Buyers must provide proof of payment, SPA, identification documents and bank details to initiate the refund process.
It is essential to understand your rights in case of delays, cancellations or disputes. In Dubai, specific laws govern the off-plan project cancellation refund, which protects investors under clearly defined regulations.
Beyond cancellations, it’s equally important to know how to handle delays in off-plan property handovers. Investing in off-plan properties can be a rewarding venture, offering the potential for significant returns and modern living spaces. Conducting thorough research on developers, verifying project registrations and securing payments can help prevent issues and safeguard your investment. Besides, if you’re considering your next property purchase, explore these off-plan projects in the UAE developed by trusted names in the industry.
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Cover Image Credits: Shutterstock Image Contributor – nodff.