How to Request a ‘To Whom It May Concern’ Certificate for Housing Services in Dubai
Dubai offers a variety of services to make housing assistance easier and more transparent for citizens. One such service is the request to issue a To Whom It May Concern Certificate for housing services under the Sheikh Zayed Housing Program. This certificate serves as an official confirmation of housing status or eligibility, which can be presented to government or private institutions when required. It provides reassurance not only to the applicant but also to the organisations that rely on verified housing information.
Service Overview
To Whom It May Concern housing certificate is an official document that verifies whether you have applied for housing assistance or are eligible for it. It helps simplify interactions with other institutions that may require proof of your housing situation, making it easier to access related services and benefits.
Who Can Request To Whom It May Concern Certificate in Dubai?

This service by MOEI (via the Sheikh Zayed Housing Programme), is available to:
- UAE Nationals
- Senior UAE Nationals
- Special Needs Women (including widows, divorced women, women married to non-citizens, those without parentage and parentless women)
- Applicants must have family data and a valid Emirates ID card.
Service Process

Applying for the certificate is straightforward:
- Login using your UAE PASS account.
- Fill in the request fields.
- Receive the certificate electronically.
Terms and Conditions
Before applying for the certificate, applicants must meet certain basic requirements to ensure eligibility.
- The applicant must be a UAE citizen with registered family data and a valid Emirates ID.
- Another person can apply on your behalf if they present an official power of attorney.
Key Features of the Service
This service offers several convenient benefits designed to make the process quick, reliable and accessible.
- The certificate is issued whether you have an active housing request or not, there are no rejection cases.
- It can be used across various government and private entities.
- Requests and certificates can be managed fully online through the official website or the smart app.
- You can also apply via Happiness Service Centres in Dubai, Ras Al Khaimah and Fujairah.
Processing Time
The processing time of the service is as follows:
- Instant electronic certificate: Issued immediately.
- Customised electronic certificate: Issued within one business day.
Service Channels
Applicants can access this service through multiple online and offline platforms for maximum convenience.
- Website: Available 24/7
- Smart App: Available 24/7
- Happiness Service Centres: During official working hours
FAQs
How long does it take to issue the certificate?
The certificate is issued instantly for electronic requests or within one business day for customised ones.
What documents are required to apply for the housing services certificate?
No documents are required to request a certificate for housing services in Dubai.
Who can request a housing services certificate in Dubai?
UAE Nationals, including seniors and special needs women such as widows, divorcees and those married to non-citizens, are eligible.
The To Whom It May Concern certificate for housing services allows UAE citizens to officially confirm their housing status whenever required. Whether you need it for government-related paperwork, financial applications or private sector documentation, the process is quick, free and accessible through multiple service channels. By making a request to issue this certificate in Dubai, citizens gain peace of mind and a reliable record that supports their housing journey.
If you’re thinking about taking the next step toward owning a home, exploring the property market is a great way to start. From affordable apartments to luxury villas, Dubai offers diverse options to match every lifestyle and budget. Here are some properties for sale in Dubai that could be the perfect fit for you.
Keep reading the dubizzle property blog to learn more about housing services, market trends and tips for making the best real estate decisions in the UAE.