The UAE has a thriving real estate market offering lucrative investment opportunities which attract investors from all across the globe. Catering for the influx of investors, several real estate agents offer different services in the Emirates. That said, in this competitive market, effective communication is key to survival. Among several communication tactics, phone lead is the most significant one for strengthening relationships with customers. Receiving a phone lead is an exceptional opportunity to create a lasting impression on clients if availed properly.
For your convenience, we have mentioned all the dos and don’ts of receiving a phone lead that will help you thrive in the market.
The Dos of Receiving Phone Lead
Mentioned below are the dos of receiving a phone lead that will assist you in converting leads into sales.
Quick Response
Responding quickly to the phone lead is necessary to reflect your dedication towards customers. Ideally, the phone call should be answered within 5 minutes. However, it is not possible for one to attend all the calls along with managing work. For this, set up an auto-reply text like “Hi, I am currently busy with other clients, will call you as soon as I am free”.
Alongside this, you can also set a voicemail feature on your smartphone telling clients that you are busy and will call them later. Moreover, if you have enough resources, train an administrative assistant to respond on your behalf and deal with customers initially.
Call More than Once
Consistency is necessary when dealing with a prospective phone lead. As a real estate agent, you are obligated to call back to the customers even more than once, if required. You can also use text messages, emails and voice notes to introduce yourself and elaborate on your services. This is effective when breaking the ice and making the client feel comfortable.
Please remember that calling more than once does not mean annoying the customers. Make sure to have a perfect balance between calls and text messages and spare some time for the client to respond. Here are some more tips to communicate with real estate clients on phone.
Speak Positively and Confidently
One of the skill sets that set real estate agents apart is communication skills. It is necessary for you to speak confidently and clearly with the customers. Since the UAE is a mosaic of different ethnicities, make sure you are able to understand different dialects of Arabic and English at least.
Show your Expertise
It is essential to show your expertise in the field and your geographical knowledge to create an impression on the customers. For instance: if a customer asks you about the top areas to rent luxury apartments in Dubai, you must know at least 4 to 5 names. That said, you can read our Q1 Dubai sales property market report 2023 to increase your knowledge base.
Navigate the Conversation
Customers might get confused and tangled with the multiple options available to them. Remain calm and positive and navigate the conversation. Start narrowing down the options as per the requirements and gradually direct towards a suitable property unit.
The Don’ts of Receiving Phone Lead
Now that you are aware of all the dos of receiving a phone lead from someone, it’s time to discuss some don’ts.
Go Unattended
Don’t avoid the phone call or leave it unattended. Remember that there are a number of agents in the market, if you will not respond to the call timely someone else will. Therefore, respond to every phone call in the minimum possible time.
Stick to Calls Only
Calling is an effective way of communicating with the client, but sticking to calls only can be negative. Use a blend of calls, text messages and emails to respond to different queries of the customers. For instance: if you are scheduling a meeting with the client, discuss it on call and send an email as an official invite.
Answer Yes or No
Responding adequately to the customers’ queries shows your interest in the deal. That said, responding only yes or no in response to a question creates a negative impression. Keep your answers concise yet professional should elaborate on the questions properly.
Use Technical Terms
It is necessary to reflect your expertise in the field, but using difficult or uncommon real estate terminologies can complex the discussion. Therefore, try using simple words and easy sentence structure to make your discussion positive and effective.
Ask about Finances
Inquiring about customers’ finances during the conversation can be unfavourable for you. Avoid such questions and focus on answering all their queries related to the property. Even if the lead is not converted into sales, your positive attitude will impact customers which will eventually lead to a better market reputation.
This was the complete list of all the dos and don’ts of receiving a phone lead. To compete in the thriving real estate market, it is necessary for agents to opt for modern solutions and smart marketing tactics. That said, rather than using old-school marketing strategies, you can place your ad on online property portals like dubizzle to maximise your reach.
Have a look at properties for sale in the UAE to get an overview of the reach that dubizzle can provide you with.
Stay tuned to dubizzle’s property blog for more dos and don’ts when answering the phone.
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