DLD Launches 24/7 Awareness Service
The Dubai Land Department (DLD) plays an integral role in cultivating trust and confidence in the emirate’s real estate sector. The authority ensures seamless processes and transactions for all stakeholders. From renting a property to requesting a mortgage, DLD offers various services to assist consumers with their specific needs. The recently launched 24/7 awareness service is just another step in the same direction, extending round-the-clock support and assistance. Read on to find out more about the service and how it can help property seekers and investors in Dubai.
More About DLD’s 24/7 Awareness Service

The 24/7 awareness service by DLD uses multiple online channels to outline and share necessary information. The following options can be accessed through this portal:
Re-Shield
Whether you are an investor seeking more information on buying a property or a tenant looking for guidance on how to rent a property in Dubai, the ‘Re-Shield’ section has you covered. As per DLD, this is ‘the ultimate guide to real estate information in Dubai’. The section has all the relevant information and useful guides on various topics.
The Re-Shield section intends to answer the top questions for three types of real estate stakeholders: owners, investors and tenants.
The section dedicated to property owners will have questions related to:
- General property-related matters
- Service charge
- Mollak services
- Management companies
- Owners committee
Re-Shield section for tenants will answer common queries on tenancy matters, such as:
- Eviction
- Service and maintenance
- Contract
- Deposit
- Rental value
The section for real estate investors will include questions related to:
- Escrow account
- Off-plan real estate
Rules and Regulations
Following DLD rules and regulations is a sure-shot way to reduce the risks of buying property in Dubai. This section allows users to view and download various DLD rules and regulation circulars.
From leasing to brokerage, public documents on various technical aspects can be accessed through this section. Concerned stakeholders can also learn more about specific cases, such as jointly owned property laws in Dubai, with the 24/7 awareness service from Dubai Land.
There is a large number of downloadable documents in the ‘Rules and Regulations’ library. The files are further categorised into the following sections:
- Anti Money Laundering (AML)
- Emirates Book Valuation Standards
- Jointly Owned Property in Dubai
- Leasing Brokerage Agreement
- License Circulars
- Real Estate Legislation
- Survey Guide
- Tenancy Guide
While the Dubai REST App brings all the services to your fingertips, DLD’s Instagram account is where you’ll find all important updates and more. The department stays active on social media and diligently responds to queries received through this channel.
How to Access DLD’s 24/7 Awareness Service

The process is pretty simple and is based on a few simple steps.
- Visit the DLD’s 24/7 awareness portal on the website.
- Choose any of the three options: Re-Shield, Rules and Regulations and Instagram.
- Re-Shield section: Fill out basic details, such as name and country of origin. Use the drop-down menu to specify whether you are an owner, tenant or investor.
- Rules and Regulations section: This redirects to the library of various online documents for different property laws and RERA tenancy rules.
- Instagram section: This redirects to DLD’s Instagram where users can find the latest updates.
Note: The post will be updated as more information is released about DLD’s 24/7 awareness portal. Keep checking back to stay updated.
FAQs
Who can benefit from DLD’s 24/7 awareness service?
24/7 awareness service by Dubai Land Department is available for property owners, real estate investors and tenants seeking property to rent in Dubai.
What are the key features of the Dubai Land Department’s 24/7 awareness service?
The service is designed to provide key real estate information regarding Dubai’s real estate sector at any time. It offers round-the-clock assistance to property owners, buyers and tenants.
This was everything to know about the DLD’s 24/7 awareness service. When buying or renting properties in Dubai, it helps to understand various aspects, such as DLD registration fees and payment methods and the SPA registration process with DLD. With such services, DLD aims to enhance the overall experience of renting and buying property in Dubai,
Stay tuned to UAE’s leading property blog for up-to-date information services offered by the Dubai Land Department.