Issuing a Certificate of the Customer’s Real Estate Statement Application (to Whom It May Concern)
A customer’s real estate statement is an official document that lists properties owned by the applicant along with other necessary details. The statement is usually required in legal, financial or administrative processes. In Dubai, obtaining a real estate statement (To Whom It May Concern) certificate is a straightforward process that can be completed either online or through in-person channels.
Let’s take a look at the certificate of the customer’s real estate statement application process and the documents required for it.
How to Obtain a Customer’s Real Estate Statement Certificate
The real estate statement application in Dubai can be completed in just 10 minutes by following these simple steps.

Via Service Centre
To obtain a certificate of real estate statement via the service centre, follow the steps below:
- Step 1: Visit ‘Real Estate Services Trustee Centres’
- Step 2: Present the Emirates ID and ask the employee to enter all the details into the system
- Step 3: After audit and approval, pay the required fee (mentioned below)
- Step 4: Receive the ‘Real Estate Statement (To Whom It May Concern) Certificate’
Via Dubai Land Department’s App or Website
Applicants using the Dubai Rest app or DLD’s website have to follow the steps mentioned below.
- Step 1: Log in to the account
- Step 2: Select ‘Customer Real Estate Statement’ and fill in the required information
- Step 3: Select ‘Payment Method’ and pay the fee
- Step 4: Receive the certificate through email
Via Call Centre (for People of Determination and Senior Citizens)
People of Determination and senior citizens can obtain a certificate of a customer’s real estate statement through the call centre.
- Step 1: Contact ‘8004488’
- Step 2: Provide the People of Determination and the Emirates ID to the employee via email. For senior citizens, only the Emirates ID is required
- Step 3: Complete the process and receive the certificate

Documents Required for Customer’s Real Estate Statement Certificate
Applicants using the mobile app, website or call centre are not required to submit any documents. However, those applying through a service centre must provide specific documentation.
Individuals applying for the certificate require an Emirates ID (residents) and a valid passport (non-residents). The documents required for companies are as follows:
- The company’s trade licence
- Official letter from the company
Service Fees for Customer’s Real Estate Statement Certificate
The service fees to obtain a customer’s real estate statement certificate vary from platform to platform. The service is free for People of Determination, whereas senior citizens have to pay AED 70.
When applying through Real Estate Services Trustee Centres, the service charges are:
- For each letter: AED 50
- Knowledge fee: AED 10
- Innovation fee: AED 10
- Service partners’ fees + VAT: AED 50
Applicants using the Dubai Rest app or DLD’s website have to pay the following charges:
- For each letter: AED 50
- Knowledge fee: AED 10
- Innovation fee: AED 10
Customers can pay for the real estate statement certificate using cash, ePay or a credit card.
FAQs
What are the main uses of the ‘To Whom It May Concern’ real estate certificate in Dubai?
The customer’s real estate statement certificate is required for legal, financial and administrative processes, among others.
Can expats apply for a real estate statement certificate in Dubai?
Yes, expats are allowed to apply for the certificate of real estate statement in Dubai.
Are there any fees for People of Determination to apply for a real estate customer statement certificate?
No, the customer’s real estate statement certificate service is free of cost for People of Determination.
This was all about the certificate of the customer’s real estate statement application in Dubai. The certificate plays a crucial role in many legal and financial transactions, offering a detailed record of property ownership. The certificate ensures compliance with local regulations and promotes greater transparency in property dealings. Together, these factors contribute to stronger trust among investors and buyers. If you’re looking to be part of the emirate’s growing real estate landscape, explore these properties for sale in Dubai and discover a wide range of options to suit your needs.
Besides the real estate statement certificate, many other property certificates from Dubai Rest App and the DLD website can be obtained.
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